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Exotel Contact Center

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Exotel Contact Center's own site

What Exotel Contact Center is

Exotel Contact Center manages inbound and outbound calls alongside chatbots, text messages, social media engagement, and video communications through an internet connection. Its interface brings together voice calls, SMS, WhatsApp, video conferencing, and other channels. Call tools include multi-level IVR, a drag-and-drop IVR builder, automated texts and calls, pre-recorded calls, auto-dialers, and call recording. Teams can use real-time analytics, historical reports, and agent dashboards. Exotel says the service integrates with most CRMs, helpdesk software, messaging apps, and other business-critical tools. Deployment choices include public cloud, private cloud, on-premises, hybrid, and customer cloud; listed platforms are Android, iOS, web, API, and self-hosted. XPrime is positioned for emerging businesses and enterprises, while XPro and XTRM are positioned for enterprises. XPrime is priced on request and XPro is priced on request; XTRM has no listed price and directs visitors to sales. Voice Streaming (Agent Stream) is excluded from the plans and offered separately.

Who it suits

It suits businesses managing customer calls and digital conversations across multiple channels. XPrime is positioned for emerging businesses and enterprises; XPro and XTRM are positioned for enterprises.

What it does well

  • Combines voice and digital channels in one interface
  • Includes IVR, dialers, and call recording
  • Offers real-time and historical analytics
  • Lists five deployment options

What to know first

  • No free plan
  • Voice Streaming is offered separately
  • XTRM has no listed price

Limits

XPrime is priced on request and XPro is priced on request; XTRM requires a sales conversation for pricing. Voice Streaming (Agent Stream) is outside these plans and offered separately.

Plans

PlanBilled and limitsPrice
XProVoice channel · Digital channels · Powerful dialers · Smart universal routing · Voice blaster · Standard & in-house CRM integration · Automated quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bots · Virtual Agents · WFM integration · Secure co-browsing · Insights & analytics · Agent assist · Number masking · Mobile app$100
XPrimeVoice channel · Digital channels · Powerful dialers · Call routing · Voice blaster · Standard CRM integration · Quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bot · Number masking · Mobile app$70
XTRMVoice channel · Digital channels · Powerful dialers · Smart universal routing · Voice blaster · Standard & in-house CRM integration · Automated quality monitoring · Universal agent desktop · Customizable reports · Internal collaboration · Virtual agents · Native chat & voice bot · Social media DM · Email · Video capability · Secure co-browsing · Agent copilot · WFM integration · Insights & analytics · Number masking · Mobile appOn request

As next.exotel.com lists them, read 5 Oct 2026. The maker's own page has the final word.

Getting started

  1. Open Exotel’s contact-center website
  2. Select XPrime, XPro, or XTRM based on your organization
  3. Choose a listed deployment option
  4. Deploy on Android, iOS, web, API, self-hosted, or supported cloud infrastructure
  5. Connect CRM, helpdesk, messaging, and other business tools
  6. Configure IVR, routing, dialers, channels, and reporting

Verdict

Exotel Contact Center brings call handling, digital channels, and reporting together, with multiple deployment options. Check which plan fits your organization and whether the separately offered Voice Streaming is needed.

Questions

Is there a free plan?

No. Exotel Contact Center is a paid service.

What do the plans cost?

XPrime is priced on request and XPro is priced on request. XTRM has no listed price and directs visitors to sales.

Which channels are supported?

The interface manages SMS, WhatsApp, voice calls, video conferencing, and other channels.

Can it run on premises?

Yes. Deployment options include on-premises, public cloud, private cloud, hybrid, and customer cloud.

Is Voice Streaming included?

No. Voice Streaming (Agent Stream) is excluded from the listed contact-center plans and offered separately.

Facts from Exotel Contact Center's own pages

Analytics
The contact center offers real-time analytics, historical reporting, and agent analytics dashboards. · next.exotel.com, 5 Oct 2026
Audience
XPrime is described for emerging businesses and enterprises, while XPro and XTRM are positioned for enterprises. · next.exotel.com, 5 Oct 2026
Call handling
Features include multi-level IVR, automated SMS and calls, pre-recorded calls, auto-dialers, call recording, and a drag-and-drop IVR builder. · next.exotel.com, 5 Oct 2026
Deployment
Deployment options listed include public cloud, on-premises, private cloud, and hybrid; the pricing page also lists customer cloud. · next.exotel.com, 5 Oct 2026
Founded
2011 · next.exotel.com, 28 Sept 2026
Headquarters
Bengaluru, Karnataka, India · next.exotel.com, 28 Sept 2026
Integrations
Exotel says its contact center integrates with most CRMs, helpdesk software, messaging apps, and other business-critical tools. · next.exotel.com, 5 Oct 2026
Omnichannel
The product page lists SMS, WhatsApp, voice calls, video conferencing, and other channels managed from one interface. · next.exotel.com, 5 Oct 2026
Plan limitation
Voice Streaming (Agent Stream) is excluded from the listed contact center plans and is offered separately. · next.exotel.com, 5 Oct 2026
Pricing details
The pricing page shows $70 for XPrime and $100 for XPro, while XTRM displays no price and directs visitors to sales. · next.exotel.com, 5 Oct 2026
Product
The cloud contact center manages inbound and outbound calls, chatbots, text messages, social media engagement, and video communications through an internet connection. · next.exotel.com, 5 Oct 2026
Reliability
Exotel advertises 99.99% uptime for its cloud network and says it uses backup routes and flexible infrastructure. · next.exotel.com, 5 Oct 2026
Security
The product page states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR standards. · next.exotel.com, 5 Oct 2026
Security controls
Exotel's security policy says accounts support two-factor authentication and describes vulnerability scanning, network redundancy, backups, and access controls. · next.exotel.com, 5 Oct 2026
Support
The product page advertises 24×7 customer support by phone, email, and Twitter. · next.exotel.com, 5 Oct 2026

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