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Best Omnichannel Contact Center Software in 2026 — page 2

  1. 26

    VCC Live

    Paid AndroidAPIWeb+1

    VCC Live brings calling, multichannel messaging, and contact center tools into a cloud platform, with plans that add capabilities at higher per-seat prices.

    5.4 Visit site
  2. 27

    Puzzel Customer Service Platform

    Paid APIWeb

    Puzzel combines customer channels with AI tools, integrations, and optional case management. Teams should compare package capabilities and ask Puzzel about pricing and fit before choosing a package.

    5.3 Pricing on request Visit site
  3. 28

    Zoom Contact Center

    Paid AndroidAPIiPhone+3

    Zoom Contact Center offers multichannel routing, reporting, and plan-dependent AI and workforce tools. Review the plan prices and channel requirements before choosing a tier.

    5.3 Pricing on request Visit site
  4. 29

    NICE CXone

    by NICE CXone
    Paid Web
    5.2 From $110/mo Visit site
  5. 30

    storm CONTACT

    by storm CONTACT
    Paid APIWeb

    Choose storm CONTACT if an enterprise needs a shared queue for voice and digital enquiries, customizable routing, and workforce management.

    5.2 Pricing on request Visit site
  6. 31

    Vocalcom Hermes360

    Paid APISelf-hostedWeb

    Hermes360 brings channel handling, call routing, reporting, and quality tools into a contact center solution. Buyers will need to contact Vocalcom for pricing and can request a personalized demo.

    5.2 Pricing on request Visit site
  7. 32

    Ozonetel CloudAgent

    by Ozonetel CloudAgent
    Paid Web

    Ozonetel CloudAgent combines calling, IVR and omnichannel coverage in a web service. The two plans separate receptionist call routing from a fuller cloud contact center, but prices are not published.

    5.1 Pricing on request · 21-day trial Visit site
  8. 33

    Verint Open CCaaS

    Paid APIWeb

    Verint Open CCaaS combines contact-center channels, workforce capabilities, integrations, and AI-supported tasks.

    5.1 Pricing on request Visit site
  9. 34

    Talkdesk CX Cloud

    Paid Web

    Talkdesk CX Cloud covers voice and digital contact center needs, with different feature sets across three editions.

    5.0 From $85/user/mo Visit site
  10. 35

    Vonage Contact Center

    Paid Web

    Vonage Contact Center brings voice and digital conversations, routing, workforce management, and call analytics into a web-based service.

    4.9 Pricing on request Visit site
  11. 36

    Microsoft Dynamics 365 Human Resources Recruiting

    Paid Web
    4.7 From $4/user/mo (annual) Visit site