Text.com

Name: Text.com
Price: 19 USD

Text.com is ranked #11 of 42 in social media customer service software on Freedom251. It runs on Android, API, iOS, macOS, Web, Windows. There is no free plan. A free trial is offered. Paid plans start at $19/mo.

Text.com plans and pricing

All plans

Essential $19/mo yearly 1 AI Agent · 10 AI resolutions · 5 reply suggestions · 5 AI text edits · 50 live visitors tracked · 10,000 API calls · 3 proactive campaigns · 10 custom skills text.com · 30 Sept 2026

Growth $79/mo yearly 10 AI Agents · 200 AI resolutions · 50 reply suggestions · 100 AI text edits · 400 live visitors tracked · 20,000 API calls · 30 proactive campaigns · unlimited chat history text.com · 30 Sept 2026

Enterprise Not published custom offer Custom AI Agents · custom resolution logic · custom data pipelines · custom workflow automation · no hard limits on volume, seats, or integrations text.com · 30 Sept 2026

Compared on social media customer service software

Free plan: No
Paid from: $19/user/mo
Supported social channels: Facebook Messenger, SMS, WhatsApp, website chat, email, social media
Comment moderation: Yes
SLA management: Yes
Workflow automation: Yes
Customer profiles: Yes

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Text.com

Product: Text combines an AI agent, live chat, help desk, inbox, workflows, knowledge base, customer profiles, analytics, and MCP in one customer service platform.
AI agent: The AI agent can recognize buying intent, recommend products, recover abandoned carts, resolve support requests, and hand conversations to humans with full context.
Audience: Text is built for ecommerce and SaaS teams.
API connectivity: Every plan includes platform connection through a ready-made integration or a custom API connection without a separate integration fee.
MCP: MCP connects AI assistants such as Claude and ChatGPT to Text tickets, chats, and transcripts while using existing permissions.
Security controls: Text lists annual penetration testing, a web application firewall, software supply-chain vulnerability scanning, role-based access controls, and client-data segregation.
Encryption: Connections to Text Services are encrypted with 256-bit TLS versions 1.2 and 1.3.
Compliance: Text states that it is GDPR compliant and supports CCPA, SOC 2 Type 2, and PCI DSS.
Support: The pricing comparison lists a self-service help center and 24/7/365 support in every plan.
Desktop and mobile: Text provides desktop downloads for macOS and Windows plus mobile apps for iOS and Android.
Data retention limits: Essential includes 60 days of conversation and file history, while Growth and Enterprise include unlimited history.
Company history: Text says it was founded in Wrocław in 2002 as LiveChat, became Text in September 2023, and launched the Text Platform in May 2025.
Founded: 2002
Headquarters: Wrocław, Poland
Price from: $19/mo

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Where it ranks on Freedom251

Best Social Media Customer Service Software in 2026#11 of 42

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Sources

text.com/features/· checked 30 Sept 2026
text.com/integrations/· checked 30 Sept 2026
text.com/legal/security/· checked 30 Sept 2026
text.com/pricing/· checked 30 Sept 2026
text.com/product/app/· checked 30 Sept 2026
text.com/about/· checked 30 Sept 2026
text.com· checked 28 Sept 2026