Text.com

What Text.com is

Text.com brings customer service tools for ecommerce and SaaS teams into one platform. It combines an AI agent with live chat, a help desk, an inbox, workflows, a knowledge base, customer profiles, analytics, and MCP. The AI agent can recognize buying intent, recommend products, help recover abandoned carts, resolve support requests, and transfer conversations to human agents with their context. Teams can use website chat, email, Facebook Messenger, SMS, WhatsApp, and social media, with comment moderation, SLA management, and workflow automation. MCP connects assistants such as Claude and ChatGPT to Text tickets, chats, and transcripts using existing permissions. Integrations include Shopify, Salesforce, HubSpot, Slack, Mailchimp, WhatsApp, WordPress, WooCommerce, Webflow, Magento, BigCommerce, Adobe Commerce, Swell, Medusa, commercetools, SAP Commerce Cloud, and Salesforce Commerce Cloud. Each plan includes platform connectivity through a ready-made integration or custom API connection without a separate integration fee. Text is available on the web, through an API, as desktop apps for macOS and Windows, and as mobile apps for iOS and Android. Plans start at $19/user/mo billed annually, with a 14-day trial and no free plan. The company began in Wrocław in 2002 as LiveChat, became Text in September 2023, and launched the Text Platform in May 2025.

Who it suits

Text suits ecommerce and SaaS teams that want customer conversations, support workflows, and AI assistance in one platform. It may also fit teams that need web, mobile, and desktop access or connections to commerce, messaging, and business tools.

Limits

There is no free plan. Essential is $19 a month billed yearly and includes 10 AI resolutions, 10,000 API calls, 50 live visitors tracked, and 60 days of conversation and file history. Growth includes unlimited chat history; Enterprise has no hard limits on volume, seats, or integrations, with custom pricing.

Getting started

1. Visit the Text.com website.
2. Choose a plan, starting with Essential at $19/user/mo billed annually, or use the 14-day trial.
3. Connect your platform with a ready-made integration or a custom API connection.
4. Use Text on the web, through the API, or install its macOS, Windows, iOS, or Android app.

Verdict

Choose Text if your ecommerce or SaaS team needs a combined customer service platform with AI assistance, workflow automation, and broad platform connectivity. Its annual starting price is $19/user/mo, and there is no free plan; teams needing unlimited history must choose Growth or Enterprise.