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Best Social Media Customer Service Software in 2026 — page 2

  1. 26

    Oktopost

    by Oktopost
    Paid AndroidAPIiPhone+1

    Choose Oktopost if your B2B marketing team needs social publishing, employee advocacy, and analytics in one platform.

    5.7 Visit site
  2. 27

    Sprout Social

    by Sprout Social
    Free trial AndroidiPhone

    Sprout Social covers cross-network publishing, inbox management, collaboration, and reporting with tiered profile limits.

    5.7 From $79/user/mo (annual) · 30-day trial Visit site
  3. 28

    Five9 Interaction Analytics

    Paid APIWeb

    Five9 Interaction Analytics combines conversation analysis, multilingual capabilities and quality-management data.

    5.6 Pricing on request Visit site
  4. 29

    Medal Social Inbox

    Paid AndroidiPhoneWeb

    Choose Medal Social Inbox if your team wants a single feed for social and other customer contacts, with configurable AI replies and routing.

    5.6 From $129/mo Visit site
  5. 30

    NapoleonCat

    Paid WebiPhoneAndroid

    NapoleonCat combines multi-network publishing support with inbox, approvals, analytics, and tiered user and profile allowances.

    5.6 From $79/mo (annual) · 14-day trial Visit site
  6. 31

    eDesk

    by eDesk
    Paid API

    eDesk brings shared support handling, service-level tools, help content, automation, and API access together.

    5.5 From $39/user/mo · 14-day trial Visit site
  7. 32

    Sociality.io

    by Sociality.io
    Paid WebiPhoneAndroid

    Sociality.io combines cross-network management with inbox, approvals, and analytics.

    5.4 From $99/mo · 14-day trial Visit site
  8. 33

    SocialHub

    by SocialHub
    Paid Web

    SocialHub covers many networks with inbox, approval, and analytics features in a browser-based service. Confirm that the stated account, channel, and team limits fit before requesting pricing.

    5.2 Pricing on request Visit site
  9. 34

    Sprinklr Service

    by Sprinklr Service
    Paid APIWeb

    Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

    5.2 Pricing on request Visit site
  10. 35

    Suppogate

    Paid APIWeb

    Suppogate centralizes support conversations and offers team tools alongside AI replies grounded in a business's own knowledge base.

    5.2 Pricing on request Visit site
  11. 36

    ThePlatform Channel

    Paid iPhoneWeb

    ThePlatform Channel adds ticket ownership, review controls, and order context to Instagram and Messenger conversations.

    5.1 Visit site
  12. 37

    Statusbrew

    Paid Web

    Statusbrew centralizes publishing and incoming interactions across many supported platforms.

    5.0 From $69/mo (annual) · 14-day trial Visit site
  13. 38

    Brandwatch Engage

    Paid AndroidiPhoneWeb
    4.9 Pricing on request Visit site
  14. 39

    Verint Social

    Paid Web

    Verint Social brings social message handling, routing, agent and bot handoffs, and service reporting into one offering.

    4.9 Pricing on request Visit site
  15. 40

    Vista Social

    by Vista Social
    Paid Web

    Vista Social provides multi-network publishing support with inbox, approvals, and standard analytics.

    4.9 From $79/mo · 14-day trial Visit site
  16. 41

    eGain Social

    Paid Web
    4.4 Visit site