Best Social Media Customer Service Software in 2026
Updated
43ranked
0free plans on this page
SGD 8/molowest paid tier
12 Oct 2026last checked
0 of 14 with known pricing have a free tier;0 apps show full bars: free, open, on most devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 26 | ContentStudioWeb · Android · iPhone | Two bars | No | 3 of 6 | $29/mo | 5.0 | |
| 27 | eGain Conversation HubWeb · API | One bar | 1 of 6 | 5.0 | |||
| 28 | EmplifiWeb · API | One bar | No | 1 of 6 | $1,249/mo | 5.0 | |
| 29 | Five9 Contact Center SoftwareWeb | No signal | 1 of 6 | 5.0 | |||
| 30 | Five9 Interaction AnalyticsWeb · API | One bar | No | 1 of 6 | $119/mo | 5.0 | |
| 31 | HootsuiteWeb | One bar | No | 1 of 6 | $99/mo | 5.0 | |
| 32 | NapoleonCatWeb · Android · iPhone | Two bars | No | 3 of 6 | $89/mo | 5.0 | |
| 33 | Sociality.ioWeb · Android · iPhone | Two bars | No | 3 of 6 | $99/mo | 5.0 | |
| 34 | Sprinklr ServiceWeb · API | One bar | 1 of 6 | 5.0 | |||
| 35 | ThePlatform ChannelWeb · iPhone | One bar | No | 2 of 6 | SGD 8/mo | 5.0 | |
| 36 | SocialHubWeb | One bar | 1 of 6 | 4.9 | |||
| 37 | SocialIQ Engagement CenterWeb · Self-hosted · API | One bar | No | 1 of 6 | ₹11,661,166/mo | 4.9 | |
| 38 | StatusbrewWeb | One bar | No | 1 of 6 | 4.9 | ||
| 39 | Vista SocialWeb | One bar | No | 1 of 6 | $79/mo | 4.9 | |
| 40 | Zendesk Contact CenterWeb | One bar | No | 1 of 6 | $33/mo | 4.9 | |
| 41 | eDeskAPI | One bar | No | 0 of 6 | $39/mo | 4.8 | |
| 42 | FrontAPI | One bar | No | 0 of 6 | $25/mo | 4.8 | |
| 43 | Zendesk MessagingAPI | One bar | No | 0 of 6 | $55/mo | 4.8 |
Compare all 18 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Supported social channels | Private social replies |
|---|---|---|---|---|---|---|---|---|
| 26 | ContentStudio | 5.0 | No | $29/mo | No | |||
| 27 | eGain Conversation Hub | 5.0 | No | Facebook, Instagram, X, YouTube | Yes | |||
| 28 | Emplifi | 5.0 | No | $1,249/mo | No | |||
| 29 | Five9 Contact Center Software | 5.0 | ||||||
| 30 | Five9 Interaction Analytics | 5.0 | No | $119/mo | ||||
| 31 | Hootsuite | 5.0 | No | $99/mo | No | 99 /user/mo | ||
| 32 | NapoleonCat | 5.0 | No | $89/mo | No | |||
| 33 | Sociality.io | 5.0 | No | $99/mo | No | |||
| 34 | Sprinklr Service | 5.0 | No | |||||
| 35 | ThePlatform Channel | 5.0 | No | SGD 8/mo | No | Instagram, Messenger | ||
| 36 | SocialHub | 4.9 | No | |||||
| 37 | SocialIQ Engagement Center | 4.9 | No | ₹11,661,166/mo | No | LinkedIn, Facebook, Instagram, Twitter/X, TikTok, Pinterest, YouTube, Threads, Bluesky, WhatsApp Business, Google Business | ||
| 38 | Statusbrew | 4.9 | No | No | ||||
| 39 | Vista Social | 4.9 | No | $79/mo | No | |||
| 40 | Zendesk Contact Center | 4.9 | No | $33/mo | No | 55 /user/mo | ||
| 41 | eDesk | 4.8 | No | $39/mo | No | 39 /user/mo | ||
| 42 | Front | 4.8 | No | $25/mo | No | 25 /user/mo | ||
| 43 | Zendesk Messaging | 4.8 | No | $55/mo | No | 55 /user/mo |
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