No. 10of 43 ·Social Media Customer Service Software

Verint Social

Web

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Freedom report

One barScore 5.4

Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Verint Social is ranked #10 of 43 in social media customer service software on Freedom251. It runs on Web.

Verint Social plans and pricing

All plans

Verint Social Contact Verint to get started verint.com · 11 Oct 2026

Compared on social media customer service software

Unified social inbox: Yes
Reply automation: Yes
Team assignment: Yes

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The record

Purpose: Verint Social provides social customer service through personalized conversations, smart automation, and actionable insights across major platforms.
Routing: Its rules-based routing and prioritization system distributes conversations using identity and conversational context to individuals, teams, or bots.
Human and bot handoffs: The product supports agent-assisted service and bot automation in one conversation, with bidirectional handoffs and historical context.
Analytics: It provides service KPIs, time-sensitive reports, and visibility into customer interactions across public social channels without requiring coding for report generation.
Public channels: Verint lists Instagram, YouTube, and TikTok as examples of public social media channels in its engagement-channel overview.
Agent workspace: Verint describes an Agent Workspace for customer support and an Insights offering for measuring success and KPIs.
Omnichannel context: Verint Channel Automation unifies customer interactions across telephony and digital channels in a single agent desktop and preserves interaction history across channels.
Integrations: Verint says its messaging channels include WhatsApp, Facebook Messenger, Twitter DM, and other digital channels; its channel overview also lists Instagram, YouTube, and TikTok for public social.
Target users: The product is presented for brands seeking to provide customer service on social media and manage customer conversations through customized workflows.
Sales and trial information: The product page invites visitors to request a demo and provides no listed price or trial duration.
Support: Verint’s support page states that standard support hours exclude Verint holidays and directs customers with 24-by-7 plans to use the same contact information after hours.
Privacy: Verint states that it handles and protects personal data in accordance with its Privacy Notice.
Bot handoffs: It supports agent-assisted service and bot automation in one conversation, with two-way handoffs and historical context.
Channels: Verint Social Engagement collects social content from Twitter, Facebook, Instagram, LinkedIn, Google+, forums, and messaging services including Facebook Messenger.

Where it ranks on Freedom251

Best Social Media Customer Service Software in 2026#10 of 43
Best Social Customer Service Software in 2026#13 of 34

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Sources

verint.com/channels-and-desktop/engagement-channel· checked 10 Oct 2026
verint.com/channels-and-desktop/engagement-channel· checked 10 Oct 2026
verint.com/channel-automation/· checked 10 Oct 2026
verint.com/support/· checked 10 Oct 2026
verint.com/Assets/resources/resource-types/datashe· checked 11 Oct 2026