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Verint Social
What Verint Social is
Verint Social helps brands manage customer service conversations across public social networks and messaging channels. Teams can monitor, reply to, assign, and switch between social messages and accounts, including public and private Twitter messages. Rules based on identity and conversational context route conversations to individuals, teams, or bots. Agents and bots can work within the same conversation, passing it between them while retaining its history.
For complex issues, teams can use Verint Case Management. Conversations can also move to another channel, such as web chat, co-browse, secure email, self-service, or voice, when that is more suitable. Verint lists channels including Instagram, YouTube, TikTok, WhatsApp, Facebook Messenger, and Twitter DM. Reporting covers service KPIs and time-sensitive views of customer interactions, with reports created without coding. The offering includes an Agent Workspace and Insights for measuring performance. It is cloud-based and multi-tenant. Pricing is on request, and Verint invites prospective customers to request a demo.
Who it suits
Verint Social suits brands that want to manage customer service on social media through customized workflows. Its stated uses span customer service, marketing, sales, and human resources teams.
What it does well
- Routes conversations by identity and conversational context
- Supports agent and bot handoffs with conversation history
- Reports on service KPIs without coding
- Can move issues to more secure channels
- Monitors and assigns messages across social accounts
What to know first
- Pricing is available on request
- The product page invites demo requests; no trial duration is listed
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Verint Social | Contact Verint to get started | On request |
As verint.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Verint Social product page.
- Request a demo from Verint.
- Contact Verint to ask about pricing and the Verint Social plan.
- Use the web based, cloud solution for social engagement.
Verdict
Verint Social brings social message handling, routing, agent and bot handoffs, and service reporting into one offering. Consider it if your team needs to manage customer conversations across social and messaging channels.
Questions
How much does Verint Social cost?
Pricing is available on request. Contact Verint for plan pricing.
Is there a free plan or trial?
The plan is paid. The product page invites visitors to request a demo and does not give a trial duration.
What platforms does Verint Social support?
Verint Social is listed for web. Social Engagement is described as cloud based and multi-tenant.
Which social and messaging channels does it cover?
Verint lists Instagram, YouTube, TikTok, WhatsApp, Facebook Messenger, and Twitter DM, among other social networks and digital channels.
Can agents and bots work on the same conversation?
Yes. The product supports agent service and bot automation in one conversation, with two way handoffs and historical context.
Who makes Verint Social?
Verint makes the product. The company is listed as founded in 1994 and headquartered in Melville, New York, USA.
Facts from Verint Social's own pages
- Agent workspace
- Verint describes an Agent Workspace for customer support and an Insights offering for measuring success and KPIs. · verint.com, 10 Oct 2026
- Analytics
- The product includes service KPIs, reporting, and visibility into customer interactions across public social media channels without coding. · verint.com, 11 Oct 2026
- Bot handoffs
- It supports agent-assisted service and bot automation in one conversation, with two-way handoffs and historical context. · verint.com, 11 Oct 2026
- Case management
- Complex customer issues can be managed as cases using Verint Case Management. · verint.com, 11 Oct 2026
- Channels
- Verint Social Engagement collects social content from Twitter, Facebook, Instagram, LinkedIn, Google+, forums, and messaging services including Facebook Messenger. · verint.com, 11 Oct 2026
- Deployment
- The Social Engagement datasheet describes the solution as cloud-based and multi-tenant. · verint.com, 11 Oct 2026
- Founded
- 1994 · verint.com, 28 Sept 2026
- Headquarters
- Melville, NY, USA · verint.com, 28 Sept 2026
- Human and bot handoffs
- The product supports agent-assisted service and bot automation in one conversation, with bidirectional handoffs and historical context. · verint.com, 10 Oct 2026
- Integrations
- The Social Engagement datasheet describes a pre-built integration with Verint Engagement Management for routing, prioritizing, allocating, and escalating social issues. · verint.com, 11 Oct 2026
- Intended users
- The datasheet describes use across customer service, marketing, sales, and human resources departments. · verint.com, 11 Oct 2026
- Monitoring
- Users can monitor, reply to, and assign social messages, switch between accounts, and switch between public and private Twitter messages. · verint.com, 11 Oct 2026
- Omnichannel context
- Verint Channel Automation unifies customer interactions across telephony and digital channels in a single agent desktop and preserves interaction history across channels. · verint.com, 10 Oct 2026
- Privacy
- Verint states that it handles and protects personal data in accordance with its Privacy Notice. · verint.com, 10 Oct 2026
- Public channels
- Verint lists Instagram, YouTube, and TikTok as examples of public social media channels in its engagement-channel overview. · verint.com, 10 Oct 2026
- Purpose
- Verint Social provides social customer service through personalized conversations, automation, and actionable insights across social platforms. · verint.com, 11 Oct 2026
- Routing
- Its rules-based routing and prioritization engine directs conversations to an individual, team, or bot using identity and conversational context. · verint.com, 11 Oct 2026
- Sales and trial information
- The product page invites visitors to request a demo and provides no listed price or trial duration. · verint.com, 10 Oct 2026
- Security workflow
- The datasheet says customers can be moved from social media to web chat, co-browse, email, secure email, self-service, or voice when a more secure or appropriate channel is needed. · verint.com, 11 Oct 2026
- Support
- Verint’s support page states that standard support hours exclude Verint holidays and directs customers with 24-by-7 plans to use the same contact information after hours. · verint.com, 10 Oct 2026
- Support and services
- Verint lists business advisory, implementation and enablement, and managed services for Social Engagement customers. · verint.com, 11 Oct 2026
- Target users
- The product is presented for brands seeking to provide customer service on social media and manage customer conversations through customized workflows. · verint.com, 10 Oct 2026
Where Verint Social stands on Freedom251
- Social Customer Service Software#32 of 34
- Social Media Customer Service Software#39 of 41