Freedom251 › Social Customer Service Software
Superplural Omni
What Superplural Omni is
Superplural Omni brings customer conversations from messaging, social media, email, and website live chat into one shared inbox, with an AI assistant. Its listed channels are WhatsApp, Instagram, Facebook, Telegram, email, and website live chat. The assistant draws on help center material, past chats, and FAQs to suggest replies and locate articles, and it can translate messages automatically. The searchable help center has article categories and AI-powered natural-language search. Teams can use private notes, mentions, internal discussions, and assignment rules; automation can assign, tag, and route conversations. A dashboard reports response times, resolution rates, and team performance, while one account can handle multiple brands or projects. Omni advertises an API and webhooks for connecting tools and workflows, as well as a mobile app for replying to customers on the go; the specific mobile operating systems are not named. The maker says it sets up channels, customizes the widget, and onboards teams without requiring technical work from customers. Pricing is on request.
Who it suits
Omni may suit customer support teams handling conversations across several messaging and social channels. Its multi-brand account, assignment tools, help center, and automatic translation may also fit teams coordinating support across projects or languages.
What it does well
- Combines six listed customer conversation channels.
- AI suggests replies from help content and past chats.
- Automation can assign, tag, and route conversations.
- Dashboard reports response and resolution measures.
- One account can manage multiple brands or projects.
What to know first
- Pricing is available on request.
- Specific mobile operating systems are not named.
- Security measures do not guarantee absolute security.
Getting started
- Visit the Superplural Omni website.
- Book a demo to discuss the product and pricing.
- Have the maker set up channels and customize the widget.
- Have the maker onboard the team; the product page says this does not require technical work from the customer.
- Use the listed Android, iOS, or web platform, or connect workflows through the API and webhooks.
Verdict
Omni combines a shared inbox with AI assistance, team assignment, automation, and conversation analytics. Prospective customers should confirm pricing and mobile-device compatibility, since neither is fully specified in the listed details.
Questions
What channels does Omni bring together?
The listed channels are WhatsApp, Instagram, Facebook, Telegram, email, and website live chat.
What platforms are listed?
Omni is listed for Android, iOS, web, and API. The product page advertises a mobile app but does not name specific mobile operating systems for that app.
How much does Omni cost?
Pricing is on request. The product page invites visitors to book a demo and does not state plan prices.
What does the AI assistant do?
It learns from help center content, past chats, and FAQs to suggest answers and find articles. It also offers automatic translation.
Can Omni connect to existing tools?
The product advertises an API and webhooks for connecting existing tools and workflows.
Who makes Omni?
The maker's terms identify the company as Superplural Tecnologia e Marketing, Unipessoal LDA, with an address in Lisbon, Portugal.
Facts from Superplural Omni's own pages
- AI assistance
- Its AI agent learns from help center content, past chats, and FAQs to suggest replies, find articles, and translate messages. · superplural.com, 7 Oct 2026
- AI assistant
- The AI assistant learns from the help center, past chats, and FAQs to suggest answers and find articles. · superplural.com, 7 Oct 2026
- Analytics
- The dashboard reports response times, resolution rates, and team performance. · superplural.com, 7 Oct 2026
- API and webhooks
- Omni advertises an API and webhooks for connecting existing tools and workflows. · superplural.com, 7 Oct 2026
- Automation
- Rules can automatically assign, tag, and route conversations. · superplural.com, 7 Oct 2026
- Channels
- The listed channels are WhatsApp, Instagram, Facebook, Telegram, email, and website live chat. · superplural.com, 7 Oct 2026
- Headquarters
- São Paulo, Brazil · superplural.com, 28 Sept 2026
- Help center
- Omni includes a searchable help center with AI-powered search and article categories. · superplural.com, 7 Oct 2026
- Knowledge base
- The help center supports article categories and AI-powered search for natural-language queries. · superplural.com, 7 Oct 2026
- Maker legal entity
- The maker's terms identify the company as Superplural Tecnologia e Marketing, Unipessoal LDA, with an address in Lisbon, Portugal. · superplural.com, 7 Oct 2026
- Mobile access
- The product page says its mobile app lets teams reply to customers on the go, but it does not name specific mobile operating systems. · superplural.com, 7 Oct 2026
- Mobile app
- The product page advertises a mobile app for replying to customers on the go. · superplural.com, 7 Oct 2026
- Multiple brands
- One account can manage conversations for multiple brands or projects. · superplural.com, 7 Oct 2026
- Pricing
- The Omni product page invites visitors to book a demo and does not state plan prices. · superplural.com, 7 Oct 2026
- Product
- Omni combines customer conversations across messaging, social media, email, and live chat in one shared inbox, with an AI assistant. · superplural.com, 7 Oct 2026
- Purpose
- Superplural Omni brings customer conversations from multiple channels into one shared inbox with an AI assistant. · superplural.com, 7 Oct 2026
- Security
- The linked company privacy policy says it uses commercially acceptable measures to protect personal data but cannot guarantee absolute security. · superplural.com, 7 Oct 2026
- Setup
- The maker says it sets up channels, customizes the widget, and onboards the team without requiring technical work from the customer. · superplural.com, 7 Oct 2026
- Team collaboration
- Teams can use private notes, mentions, internal discussions, and assignment rules on conversations. · superplural.com, 7 Oct 2026
- Team tools
- Teams can use private notes, mentions, assignment rules, and automation rules to assign, tag, and route conversations. · superplural.com, 7 Oct 2026
- Translation
- The AI assistant offers automatic translation for multilingual support. · superplural.com, 7 Oct 2026
Where Superplural Omni stands on Freedom251
- Social Customer Service Software#27 of 34