Freedom251 › Social Customer Service Software

Meridian

Paid Web

What Meridian is

Meridian brings WhatsApp, Instagram, and Facebook Messenger conversations into a shared browser inbox for support and sales teams. Bonbell connects each business’s own WhatsApp Business account, Instagram business account, and Facebook Page through Meta’s official APIs. Teams can manage conversations as tickets with six states, priorities, tags, internal notes, and an owner, while live updates keep the team current. Queues can assign work round-robin or to the least-busy agent, with workload limits.

An AI agent draws on written answers, files, web pages, and saved replies, and passes a conversation to a person when it cannot answer or a handover rule applies. WhatsApp campaigns use approved templates, with recipient checks, scheduling, sending pace controls, and delivery reports. Contact profiles include history and marketing consent; contacts can be imported or exported by CSV. Reports can be exported as CSV or PDF. Meridian works in a browser on desktop, tablet, and phone, and has no app to install. Its interface is in English, while the AI agent can respond in the customer’s language or a selected language. Usage-based billing has no listed fixed price.

Who it suits

Meridian is suited to support and sales teams, including online shops, that manage customer conversations across WhatsApp, Instagram, and Facebook. It runs in a browser on desktop, tablet, and phone.

What it does well

Combines three social messaging channels in one inbox
Tickets include states, priorities, tags, notes, and owners
AI can hand conversations to a person
Campaigns support scheduling and delivery reporting
Reports export to CSV or PDF

What to know first

No app to install for mobile use
Interface is in English
Usage-based plan has no listed fixed price

Plans

Plan	Billed and limits	Price
Usage-based	Messages sent and received and AI replies are paid from a prepaid balance; AI can instead use your own provider key for a fixed monthly fee. · Spend limit set by customer · itemized monthly statement · no listed fixed price	On request

As bonbell.net lists them, read 9 Oct 2026. The maker's own page has the final word.

Getting started

Open the Meridian website in a browser.
Connect your WhatsApp Business account, Instagram business account and Facebook Page through Meta’s official APIs.
Set up queues and choose round-robin or least-busy assignment with workload limits.
Provide written answers, files, web pages or saved replies for the AI agent.
Use approved templates to create WhatsApp campaigns, or import contacts by CSV.

Verdict

Meridian combines shared conversation handling, campaign tools, and AI responses for teams working across three Meta channels. Costs depend on message and AI usage, with no fixed price listed.

Questions

How is Meridian priced?

The listed plan is Usage-based. Messages sent and received and AI replies are paid from a prepaid balance; alternatively, AI can use your own provider key for a fixed monthly fee. No fixed price is listed.

Which channels does Meridian connect?

It connects a business’s WhatsApp Business account, Instagram business account and Facebook Page through Meta’s official APIs, bringing conversations into a shared inbox.

Does Meridian have a mobile app?

No. Meridian runs in a browser on desktop, tablet and phone, and there is no app to install.

Which AI providers are listed?

OpenAI, Anthropic, Google, DeepSeek and Moonshot.

What security controls are listed?

The FAQ lists two-factor authentication with recovery codes, active session controls, role-based access, encrypted channel credentials and an audit trail of sensitive changes.

Can data be exported or deleted?

The FAQ says data export and deletion are available on request. Contacts can also be imported and exported by CSV, and reports can be exported as CSV or PDF.

Facts from Meridian's own pages

AI agent: The AI agent answers from provided written answers, files, web pages and saved replies, and hands conversations to a person when it lacks an answer or a handover rule applies. · bonbell.net, 9 Oct 2026
AI models: The listed AI model providers are OpenAI, Anthropic, Google, DeepSeek and Moonshot. · bonbell.net, 9 Oct 2026
Audience: The product is described for support and sales teams and online shops handling customer conversations across WhatsApp, Instagram and Facebook. · bonbell.net, 9 Oct 2026
Campaigns: WhatsApp campaigns use approved templates and can check recipients, schedule sends, set sending pace and report delivery outcomes. · bonbell.net, 9 Oct 2026
Contacts: Contact profiles include details, notes, conversation history, channels and marketing consent; CSV import and export are supported. · bonbell.net, 9 Oct 2026
Data requests: Data export and deletion are available on request, according to the FAQ. · bonbell.net, 9 Oct 2026
Languages: The AI agent can respond in the customer’s language or a selected language, and the site says the app interface is in English. · bonbell.net, 9 Oct 2026
Maker: The site identifies Bonbell as the maker of Meridian. · bonbell.net, 9 Oct 2026
Meta channels: Meridian connects a business’s own WhatsApp Business account, Instagram business account and Facebook Page through Meta’s official APIs. · bonbell.net, 9 Oct 2026
Platform: Meridian runs in a browser on desktop, tablet and phone; the FAQ says there is no app to install. · bonbell.net, 9 Oct 2026
Product: Meridian combines customer conversations from WhatsApp, Instagram and Facebook Messenger in a shared inbox with tickets, an AI agent, campaigns, contacts and reports. · bonbell.net, 9 Oct 2026
Routing and reports: Queues support round-robin or least-busy assignment with agent workload limits, and reports can be exported to CSV or PDF. · bonbell.net, 9 Oct 2026
Security: The FAQ lists two-factor authentication with recovery codes, active session controls, role-based access, encrypted channel credentials and an audit trail of sensitive changes. · bonbell.net, 9 Oct 2026
Shared inbox: Conversations have six ticket states, priority, tags, internal notes and an owner, with live updates for the team. · bonbell.net, 9 Oct 2026

Where Meridian stands on Freedom251

Social Customer Service Software#25 of 34