No. 11of 34 ·Social Customer Service Software

Meridian

Web

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Freedom report

One barScore 5.4

Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Meridian is ranked #11 of 34 in social customer service software on Freedom251. It runs on Web.

Meridian plans and pricing

All plans

Usage-based Messages sent and received and AI replies are paid from a prepaid balance; AI can instead use your own provider key for a fixed monthly fee. Spend limit set by customer · itemized monthly statement · no listed fixed price bonbell.net · 9 Oct 2026

Compared on social customer service software

Unified social inbox: Yes
Comment management: Yes
Reply automation: Yes
Team assignment: Yes
Mobile app: No

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The record

Product: Meridian combines customer conversations from WhatsApp, Instagram and Facebook Messenger in a shared inbox with tickets, an AI agent, campaigns, contacts and reports.
Audience: The product is described for support and sales teams and online shops handling customer conversations across WhatsApp, Instagram and Facebook.
Meta channels: Meridian connects a business’s own WhatsApp Business account, Instagram business account and Facebook Page through Meta’s official APIs.
Shared inbox: Conversations have six ticket states, priority, tags, internal notes and an owner, with live updates for the team.
AI agent: The AI agent answers from provided written answers, files, web pages and saved replies, and hands conversations to a person when it lacks an answer or a handover rule applies.
AI models: The listed AI model providers are OpenAI, Anthropic, Google, DeepSeek and Moonshot.
Campaigns: WhatsApp campaigns use approved templates and can check recipients, schedule sends, set sending pace and report delivery outcomes.
Contacts: Contact profiles include details, notes, conversation history, channels and marketing consent; CSV import and export are supported.
Routing and reports: Queues support round-robin or least-busy assignment with agent workload limits, and reports can be exported to CSV or PDF.
Security: The FAQ lists two-factor authentication with recovery codes, active session controls, role-based access, encrypted channel credentials and an audit trail of sensitive changes.
Data requests: Data export and deletion are available on request, according to the FAQ.
Platform: Meridian runs in a browser on desktop, tablet and phone; the FAQ says there is no app to install.
Languages: The AI agent can respond in the customer’s language or a selected language, and the site says the app interface is in English.
Maker: The site identifies Bonbell as the maker of Meridian.

Where it ranks on Freedom251

Best Social Customer Service Software in 2026#11 of 34

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Sources

bonbell.net· checked 9 Oct 2026
bonbell.net/faq/· checked 9 Oct 2026
bonbell.net/features/shared-inbox/· checked 9 Oct 2026
bonbell.net/features/ai-agent/· checked 9 Oct 2026
bonbell.net/features/contacts-crm/· checked 9 Oct 2026
bonbell.net/features/team-performance/· checked 9 Oct 2026