Freedom251 › Social Customer Service Software
Suppogate
What Suppogate is
Suppogate brings customer conversations from social comments and messages, WhatsApp, website chat, support email, and API tickets into one inbox. Facebook and Instagram post comments can become conversations that teams reply to publicly or by direct message, hide, delete, or like. Inbox tools include assignment, teams, labels, automations, CSAT, and reports. Businesses can connect a support mailbox and send replies from their own address. Named channels include Facebook, Instagram, Messenger, WhatsApp, Telegram, live chat, email, and API tickets. Its website chat widget supports verified customer identity, and businesses can create tickets from their backend. Suppogate's AI answers using a business's own knowledge base, can hand uncertain answers to a person, and logs every AI action. The Pro plan lists suggested replies, automatic knowledge-base replies, human handoff with logging, and a monthly AI reply quota with metered overage. The product is available on the web and through an API. The pricing page currently shows TBA per month for both listed plans, with final prices to be announced with the public launch.
Who it suits
Suppogate suits businesses that handle support across social comments, messaging apps, email, website chat, and API tickets. Its AI tools may suit teams wanting knowledge-base replies with human handoff for uncertain answers.
What it does well
- Combines named support channels in one inbox
- Teams can manage Facebook and Instagram comments
- Includes assignment, labels, automations, CSAT, and reports
- AI can hand uncertain answers to a human
What to know first
- Both listed plans show TBA per month
- Final prices are not yet announced
- Paid plans are billed in advance
Limits
Both listed plans currently show TBA per month. The Pro plan includes a monthly AI reply quota, with metered overage.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Basic | TBA / month · Facebook & Instagram comment inbox · Messenger, Instagram DM, WhatsApp, Telegram · website live chat and API tickets · connected support email · moderator seats, teams, reports and CSAT · keyword rules | On request |
| Pro | TBA / month · Everything in Basic · AI suggested replies · AI auto-reply from own knowledge base · human hand-off with logging · monthly AI reply quota with metered overage | On request |
As suppogate.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Open https://suppogate.com/ or use the API.
- Choose Basic or Pro; both currently show TBA per month.
- Connect the channels and support mailbox your team uses.
- Assign conversations to teams and use labels, automations, reports or CSAT.
- For AI replies and handoff, choose Pro and use the business’s own knowledge base.
Verdict
Suppogate centralizes support conversations and offers team tools alongside AI replies grounded in a business's own knowledge base. The pricing page shows TBA per month for both plans, and its terms say paid plans are billed in advance.
Questions
How much does Suppogate cost?
Both Basic and Pro currently show TBA per month. Final prices are to be announced with the public launch.
Which channels does it support?
Named channels include Facebook, Instagram, Messenger, WhatsApp, Telegram, live chat, email and API tickets.
What does the Pro plan add?
Pro lists AI suggested replies, automatic replies from the business’s own knowledge base, human handoff with logging, and a monthly AI reply quota with metered overage.
Can businesses use an existing support email address?
Yes. Businesses can connect an existing support mailbox and send replies from their own address.
How does Suppogate handle customer data?
The privacy policy says each tenant’s data is isolated and channel credentials are stored encrypted. The maker says data may be shared with service processors and, when enabled, an AI model provider; it says it does not sell personal data.
Can a workspace’s data be exported or deleted?
Workspace administrators can request an export or full deletion by emailing support. Deletion is completed within 30 days; workspace data is kept for 30 days after closure, and deleted data expires from encrypted backups within 7 days.
Facts from Suppogate's own pages
- AI
- AI answers only from the business's own knowledge base, can hand off uncertain answers to a human, and logs every AI action. · suppogate.com, 7 Oct 2026
- Channels
- Named channels include Facebook, Instagram, Messenger, WhatsApp, Telegram, live chat, email and API tickets. · suppogate.com, 7 Oct 2026
- Comment handling
- Facebook and Instagram post comments become conversations that teams can reply to publicly or by DM, hide, delete or like. · suppogate.com, 7 Oct 2026
- Data sharing
- The maker says it shares data with service processors, including hosting, email delivery and payment processing, plus an AI model provider when a tenant enables AI; it says it does not sell personal data. · suppogate.com, 7 Oct 2026
- Deletion
- Workspace administrators can request export or full deletion by emailing support, and deletion is completed within 30 days. · suppogate.com, 7 Oct 2026
- Businesses can connect an existing support mailbox and send replies from their own address. · suppogate.com, 7 Oct 2026
- Pricing status
- The pricing page says final prices will be announced with the public launch; both listed plans currently show TBA per month. · suppogate.com, 7 Oct 2026
- Privacy and isolation
- The privacy policy says each tenant's data is isolated and that channel credentials are stored encrypted. · suppogate.com, 7 Oct 2026
- Product
- Suppogate combines customer conversations from social comments and messages, WhatsApp, website chat, support email and API tickets in one inbox. · suppogate.com, 7 Oct 2026
- Retention
- The privacy policy says workspace data is kept for 30 days after closure before permanent deletion, and deleted data expires from encrypted backups within 7 days. · suppogate.com, 7 Oct 2026
- Team tools
- The inbox includes assignment, teams, labels, automations, CSAT and reports. · suppogate.com, 7 Oct 2026
- Terms and billing
- The terms say paid plans are billed in advance, fees are non-refundable except where required by law, and customers can cancel at any time. · suppogate.com, 7 Oct 2026
- Website and backend
- The product offers a website chat widget with verified customer identity and lets businesses create tickets from their backend. · suppogate.com, 7 Oct 2026
Where Suppogate stands on Freedom251
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