UseResponse

Name: UseResponse
Price: 49 USD

Web · Android · iPhone · Self-hosted · API · paid plans from $49/mo

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Freedom report

Two barsScore 5.5

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

UseResponse is ranked #61 of 101 in help desk software on Freedom251, made by UseResponse (16192 Coastal Highway, Lewes, DE 19958, USA). It runs on Android, API, iOS, Self-hosted, Web. There is no free plan. A free trial is offered. Paid plans start at $49/mo.

UseResponse plans and pricing

All plans

Enterprise Cloud Support Suite $49/mo per agent / month; monthly or annually, with 20% off yearly all 3 solutions included: Feedback System · Help Desk + Live Chat · Knowledge Base Software · no limits on requests, messages or users (API and activity limits apply) useresponse.com · 8 Oct 2026

On Premise Support Solution $120/mo per agent / month; paid only annually 5 agents minimum · $500/year per extra agent · installed on your server · 100% open code useresponse.com · 8 Oct 2026

Compared on help desk software

Free plan: No
Shared inbox: Yes
SLA management: Yes
Help center: Yes
Ticket automation: Yes
API access: Yes

Best UseResponse alternatives

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Three bars Chatwoot Free tierOpen source No. 1$19/mo9.3 One bar Freshdesk Free tier No. 2$19/mo7.9 One bar Vtiger Help Desk Free tier No. 3$12/mo7.9 One bar Zoho Desk Free tier No. 4₹420/mo7.8 One bar Help Scout Free tier No. 5$25/mo7.8 One bar Odoo Helpdesk Free tier No. 6Free7.7

The record

Product: UseResponse combines customer feedback, help desk, knowledge base, and live chat in a customer service suite.
Channels: The site describes support across 10+ channels, including email, social media, live chat, community forums, and messengers.
Ticketing: The help desk includes a shared inbox, help center, Kanban board view, queues, canned responses, macros, and automation tools.
Feedback: The feedback portal supports public or private boards, anonymous ideas and votes, custom workflows, and voting limits.
Integrations: Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store.
Messaging: Live chat integrations include Facebook Messenger, WhatsApp, Telegram, Viber, WeChat, VK, LINE, Twitter, and Instagram.
API: UseResponse offers a RESTful API for custom integrations and app development.
Deployment: UseResponse offers cloud and self-hosted/on-premise deployment, and the on-premise package is installed on the customer’s server.
Security: The company says it uses encryption protocols, access controls, and regular security audits, and cites GDPR and CCPA compliance.
Trial: The 14-day free trial provides access to all features and does not require credit card information.
Pricing limits: Pricing is based on support-agent count and selected solution; the pricing FAQ says request, message, and user counts are unlimited, subject to API and overall activity limits.
Mobile app: The site FAQ says there is currently no mobile app for accessing UseResponse, while product pages describe mobile interfaces and SDK integrations for customer apps.
Support: The support center offers documentation and a knowledge base, and says users can submit a ticket for assistance.
Company: The site identifies 3CG ONSITE LLC and gives its address as 16192 Coastal Highway, Lewes, DE, USA 19958.
Price from: $49/mo

Where it ranks on Freedom251

Best Help Desk Software in 2026#61 of 101
Best Idea Management Software in 2026#24 of 32

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Sources

useresponse.com· checked 8 Oct 2026
useresponse.com/help-desk-ticketing-software· checked 8 Oct 2026
useresponse.com/customer-feedback-software· checked 8 Oct 2026
useresponse.com/addons· checked 8 Oct 2026
useresponse.com/pricing· checked 8 Oct 2026
help.useresponse.com· checked 8 Oct 2026