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UseResponse
by UseResponse
What UseResponse is
UseResponse combines customer feedback, help desk, knowledge base, and live chat tools in one customer service suite. Support spans more than 10 channels, including email, social media, live chat, community forums, and messengers. The help desk includes a shared inbox, help center, Kanban view, queues, canned responses, macros, SLA management, and ticket automation. Feedback boards can be public or private, accept anonymous ideas and votes, use custom workflows, and apply voting limits. Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Messaging integrations include Facebook Messenger, WhatsApp, Telegram, Viber, WeChat, VK, LINE, Twitter, and Instagram. A RESTful API supports custom integrations and app development. Cloud and self-hosted deployment are available. The 14-day trial includes all features without requiring a credit card. Enterprise Cloud costs $49 a month per agent; On Premise costs $120 a month per agent.
Who it suits
It suits support teams managing tickets, feedback, knowledge content, and live conversations across many channels. Organizations can choose cloud hosting or installation on their own server.
What it does well
- Shared inbox and help center
- Feedback boards with custom workflows
- Many channel and business integrations
- RESTful API available
- 14-day full-featured trial
What to know first
- No free plan
- No current mobile app for access
- On-premise plan requires five agents
- On-premise billing is annual
Limits
The Enterprise Cloud Support Suite has no stated limits on requests, messages, or users, subject to API and overall activity limits. The On Premise Support Solution requires at least five agents and is paid annually.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise Cloud Support Suite | per agent / month; monthly or annually, with 20% off yearly · all 3 solutions included: Feedback System · Help Desk + Live Chat · Knowledge Base Software · no limits on requests, messages or users (API and activity limits apply) | $49 a month |
| On Premise Support Solution | per agent / month; paid only annually · 5 agents minimum · $500/year per extra agent · installed on your server · 100% open code | $120 a month |
As useresponse.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Open the UseResponse website
- Choose cloud or self-hosted deployment
- Select the Enterprise Cloud Support Suite or On Premise Support Solution
- Start the 14-day trial without entering a credit card, or choose a paid plan
- Connect channels and listed integrations
- Configure help-desk, feedback, knowledge-base, and live-chat functions
Verdict
UseResponse brings help desk, feedback, chat, and knowledge-base functions together with broad integrations. Its deployment choices and trial make it suitable for teams comparing cloud and on-premise support operations.
Questions
Does UseResponse have a free plan?
No. UseResponse offers a 14-day free trial instead, with all features and no credit-card requirement.
How much does UseResponse cost?
Enterprise Cloud Support Suite costs $49 a month, billed per agent per month. On Premise Support Solution costs $120 a month, billed per agent per month and paid annually.
Can UseResponse be self-hosted?
Yes. It offers self-hosted or on-premise deployment, installed on the customer’s server; the on-premise package is described as 100% open code.
What integrations are listed?
Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Live chat integrations include Facebook Messenger, WhatsApp, Telegram, Viber, WeChat, VK, LINE, Twitter, and Instagram.
Does UseResponse provide an API?
Yes. A RESTful API is available for custom integrations and app development.
Is there a mobile app?
The FAQ says there is currently no mobile app for accessing UseResponse, while product pages describe mobile interfaces and SDK integrations for customer apps.
Facts from UseResponse's own pages
- API
- UseResponse offers a RESTful API for custom integrations and app development. · useresponse.com, 8 Oct 2026
- API access
- Yes · useresponse.com, 19 Sept 2026
- Channels
- The site describes support across 10+ channels, including email, social media, live chat, community forums, and messengers. · useresponse.com, 8 Oct 2026
- Company
- The site identifies 3CG ONSITE LLC and gives its address as 16192 Coastal Highway, Lewes, DE, USA 19958. · useresponse.com, 8 Oct 2026
- Deployment
- UseResponse offers cloud and self-hosted/on-premise deployment, and the on-premise package is installed on the customer’s server. · useresponse.com, 8 Oct 2026
- Feedback
- The feedback portal supports public or private boards, anonymous ideas and votes, custom workflows, and voting limits. · useresponse.com, 8 Oct 2026
- Free plan
- No · useresponse.com, 19 Sept 2026
- Headquarters
- 16192 Coastal Highway, Lewes, DE 19958, USA · useresponse.com, 28 Sept 2026
- Help center
- Yes · useresponse.com, 19 Sept 2026
- Integrations
- Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. · useresponse.com, 8 Oct 2026
- Messaging
- Live chat integrations include Facebook Messenger, WhatsApp, Telegram, Viber, WeChat, VK, LINE, Twitter, and Instagram. · useresponse.com, 8 Oct 2026
- Mobile app
- The site FAQ says there is currently no mobile app for accessing UseResponse, while product pages describe mobile interfaces and SDK integrations for customer apps. · useresponse.com, 8 Oct 2026
- Pricing limits
- Pricing is based on support-agent count and selected solution; the pricing FAQ says request, message, and user counts are unlimited, subject to API and overall activity limits. · useresponse.com, 8 Oct 2026
- Product
- UseResponse combines customer feedback, help desk, knowledge base, and live chat in a customer service suite. · useresponse.com, 8 Oct 2026
- Security
- The company says it uses encryption protocols, access controls, and regular security audits, and cites GDPR and CCPA compliance. · useresponse.com, 8 Oct 2026
- Shared inbox
- Yes · useresponse.com, 19 Sept 2026
- SLA management
- Yes · useresponse.com, 19 Sept 2026
- Support
- The support center offers documentation and a knowledge base, and says users can submit a ticket for assistance. · help.useresponse.com, 8 Oct 2026
- Ticket automation
- Yes · useresponse.com, 19 Sept 2026
- Ticketing
- The help desk includes a shared inbox, help center, Kanban board view, queues, canned responses, macros, and automation tools. · useresponse.com, 8 Oct 2026
- Trial
- The 14-day free trial provides access to all features and does not require credit card information. · useresponse.com, 8 Oct 2026
Where UseResponse stands on Freedom251
- Idea Management Software#16 of 33
- Help desk software#61 of 101