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Incident IQ Facilities
What Incident IQ Facilities is
Incident IQ Facilities is a centralized computerized maintenance management system for K–12 school districts operating across multiple campuses. It combines work orders, maintenance activity, and building records in one system. Work orders can be prioritized, routed automatically to technicians, and tracked through completion. Teams can schedule recurring inspections with checklists and reminders, while mobile tools provide service history, manuals, and ticket notes from a phone. Custom reports and dashboards show workload, progress, priorities, and maintenance trends across buildings. A searchable records hub stores manuals, maintenance logs, inspection reports, and inspection documentation. Facilities staff can track time, labor, and parts costs for budget forecasting and replacement planning. SIS integrations can populate request details such as location and submitted information, and a RESTful API supports custom integrations. Pricing is based on student enrollment and product needs; annual agreements are typical, with multi-year options.
Who it suits
It suits K–12 districts coordinating facilities work across multiple campuses. Teams needing preventive maintenance, records, reporting, mobile access, and district integrations may find its feature set relevant.
What it does well
- Centralizes work orders, maintenance, and records
- Automatically routes and tracks work orders
- Supports recurring inspections and reminders
- Provides mobile facilities access
- Includes reports, dashboards, and RESTful API
What to know first
- Pricing is available only on request
- No free plan
- Some partner integrations may cost extra
- Designed specifically for K–12 districts
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| iiQ Facilities | Pricing based on student enrollment and product needs; no added costs for users, requests, or assets; annual agreements are typical, with multi-year options | On request |
As incidentiq.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Verdict
Incident IQ Facilities brings operational requests, preventive work, documentation, and cost tracking together for school districts. Enrollment-based pricing and possible extra integration charges should be considered during evaluation.
Facts from Incident IQ Facilities's own pages
- API
- Incident IQ provides a RESTful API for developers to create custom integrations for district needs. · incidentiq.com, 4 Oct 2026
- Cost planning
- Facilities teams can track time, labor, and parts costs to help forecast budgets and plan replacements. · incidentiq.com, 4 Oct 2026
- Integration catalog
- The maker's catalog lists 80 integrations overall and identifies 14 for iiQ Facilities. · incidentiq.com, 4 Oct 2026
- Integrations
- Incident IQ lists SIS integrations, and its Facilities page says SIS data can populate request details such as location and submitted information. · incidentiq.com, 4 Oct 2026
- Intended customers
- Incident IQ describes iiQ Facilities as purpose-built for K–12 districts managing operations across multiple campuses. · incidentiq.com, 4 Oct 2026
- Mobile facilities tools
- The mobile app supports facilities work, including viewing service history, manuals, and ticket notes from a phone. · incidentiq.com, 4 Oct 2026
- Preventive maintenance
- Teams can create recurring inspections with checklists and reminders to support scheduled preventive maintenance. · incidentiq.com, 4 Oct 2026
- Pricing limits
- Pricing is aligned to student enrollment and has no added costs for users, requests, or assets; some partner integrations and premium applications may cost extra. · incidentiq.com, 4 Oct 2026
- Purpose
- iiQ Facilities combines work orders, maintenance, and records in a centralized CMMS for K–12 school districts. · incidentiq.com, 4 Oct 2026
- Records and audits
- The product stores manuals, maintenance logs, inspection reports, and other building documentation in a searchable hub. · incidentiq.com, 4 Oct 2026
- Reporting
- Customizable reports and dashboards show workload, progress, priorities, and maintenance trends across buildings. · incidentiq.com, 4 Oct 2026
- Support
- Facilities customers receive guidance from a dedicated Customer Success team during onboarding, configuration, and ongoing use, with iiQ Academy training and the iiQ Community also available. · incidentiq.com, 4 Oct 2026
- Work order routing
- The system prioritizes and automatically routes work orders to technicians and tracks progress. · incidentiq.com, 4 Oct 2026
Where Incident IQ Facilities stands on Freedom251
- School Facilities Management#8 of 22
- IT Help Desk Software#37 of 49