Incident IQ Facilities

Web · Android · iPhone · API

Freedom report

Two barsScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Incident IQ Facilities is ranked #37 of 49 in IT help desk software on Freedom251. It runs on Android, API, iOS, Web. There is no free plan.

Incident IQ Facilities plans and pricing

All plans

iiQ Facilities Not published Pricing based on student enrollment and product needs; no added costs for users, requests, or assets; annual agreements are typical, with multi-year options incidentiq.com · 4 Oct 2026

Compared on IT help desk software

Free plan: No

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The record

Purpose: iiQ Facilities combines work orders, maintenance, and records in a centralized CMMS for K–12 school districts.
Work order routing: The system prioritizes and automatically routes work orders to technicians and tracks progress.
Preventive maintenance: Teams can create recurring inspections with checklists and reminders to support scheduled preventive maintenance.
Mobile facilities tools: The mobile app supports facilities work, including viewing service history, manuals, and ticket notes from a phone.
Reporting: Customizable reports and dashboards show workload, progress, priorities, and maintenance trends across buildings.
Records and audits: The product stores manuals, maintenance logs, inspection reports, and other building documentation in a searchable hub.
Cost planning: Facilities teams can track time, labor, and parts costs to help forecast budgets and plan replacements.
Integrations: Incident IQ lists SIS integrations, and its Facilities page says SIS data can populate request details such as location and submitted information.
Integration catalog: The maker's catalog lists 80 integrations overall and identifies 14 for iiQ Facilities.
Support: Facilities customers receive guidance from a dedicated Customer Success team during onboarding, configuration, and ongoing use, with iiQ Academy training and the iiQ Community also available.
Pricing limits: Pricing is aligned to student enrollment and has no added costs for users, requests, or assets; some partner integrations and premium applications may cost extra.
Intended customers: Incident IQ describes iiQ Facilities as purpose-built for K–12 districts managing operations across multiple campuses.
API: Incident IQ provides a RESTful API for developers to create custom integrations for district needs.

Where it ranks on Freedom251

Best IT Help Desk Software in 2026#37 of 49

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Sources

incidentiq.com/products/school-facilities-management-s· checked 4 Oct 2026
incidentiq.com/incident-iq-mobile· checked 4 Oct 2026
incidentiq.com/products/school-facilities-management-s· checked 4 Oct 2026
incidentiq.com/products/school-facilities-management-s· checked 4 Oct 2026
incidentiq.com/apps-integrations· checked 4 Oct 2026
incidentiq.com/pricing· checked 4 Oct 2026
incidentiq.com/platform/api· checked 4 Oct 2026