Track-It!

Web · Windows · Android · iPhone · Self-hosted · API

Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely4 of 6 device platforms
DocumentedThinly documented

Track-It! is ranked #42 of 49 in IT help desk software on Freedom251. It runs on Android, API, iOS, Self-hosted, Web, Windows. There is no free plan. A free trial is offered.

Track-It! plans and pricing

All plans

Track-It! Not published Pricing available by request helixops.ai · 9 Oct 2026

Compared on IT help desk software

Free plan: No
Approval workflows: Yes

Best Track-It! alternatives

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Two bars iTop Free tier No. 1Free6.6 Two bars KIX Free tier No. 2€33/mo6.6 Two bars Lansweeper Free tier No. 3$199/mo6.6 Two bars Desk365 Free tier No. 4$12/mo6.5 Two bars Genuity Helpdesk Free tier No. 5$39.99/mo6.5 Two bars iTop Free tier No. 6Free6.5

The record

Product: Track-It! combines IT help desk and endpoint management features, including asset, knowledge, change, purchasing, and mobile device management.
Ticketing: The help desk supports automated ticket creation, categorization, routing, and prioritization.
Email intake: Users can create help desk tickets by emailing the service desk, which converts the email into a ticket.
Self-service: The end-user portal lets users search the knowledge base, submit tickets, and check ticket status.
Directory integration: Directory Importer can import Active Directory account information and AD Authentication can authenticate users to the self-service portal.
Endpoint management: Client Management supports inventory, software deployment, patch management, remote management, policy compliance, and mobile device management.
Compliance: The endpoint management page says policy compliance supports audit reports and is SCAP 1.2 compliant, certified by NIST.
Integrations: Track-It! Web Service APIs can connect custom intranet pages, custom applications, or other software systems to a Track-It! instance.
Deployment: The free trial page offers access in a hosted environment or installation in the customer's own environment.
Trial: The product site advertises a 30 day free trial.
Support and training: Track-It! offers instructor-led training, help desk bootcamp, and implementation consulting services.
Intended users: The ticketing page says IT, Facilities, Human Resources, and other departments can use the shared issue tracking system.

Where it ranks on Freedom251

Best IT Help Desk Software in 2026#42 of 49
Best IT Change Management Software in 2026#40 of 43

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Sources

trackit.com· checked 9 Oct 2026
trackit.com/help-desk-software/ticketing/· checked 9 Oct 2026
trackit.com/endpoint-management-software/· checked 9 Oct 2026
trackit.com/help-desk-software/rest-web-service-api· checked 9 Oct 2026
helixops.ai/forms/track-it-free-trial.html· checked 9 Oct 2026
trackit.com/free-help-desk-software-trial/· checked 9 Oct 2026
trackit.com/training-services/· checked 9 Oct 2026
helixops.ai/forms/track-it-pricing-request.html· checked 9 Oct 2026