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Track-It!

Free trial AndroidAPIiPhoneSelf-hostedWebWindows

Visit Track-It! Alternatives Pricing

Track-It!'s own site

What Track-It! is

Track-It! combines an IT help desk with endpoint management for assets, knowledge, change, purchasing, and mobile devices. Its ticketing tools automate creation, categorization, routing, and prioritization, and emailed requests become service desk tickets. An end-user portal supports knowledge-base searches, ticket submission, and status checks. Directory Importer brings in Active Directory account information, while AD Authentication can verify portal users. Client Management covers inventory, software deployment, patch management, remote management, policy compliance, and mobile device management. Compliance features include audit reports and SCAP 1.2 compliance certified by NIST. Web Service APIs connect Track-It! with custom intranets, applications, or other systems. The shared issue tracker is intended for IT, Facilities, Human Resources, and other departments. Deployment can be hosted or installed in a customer environment. Track-It! runs on web, Windows, Android, iOS, API, and self-hosted platforms. Pricing is by request, with a 30-day trial plus training and implementation consulting.

Who it suits

Track-It! suits organizations coordinating service requests and endpoint administration across IT and other departments. It fits buyers needing ticketing, knowledge, assets, compliance, and mobile access.

What it does well

  • Automated ticket routing and prioritization
  • Self-service portal with knowledge base
  • Inventory, patching, and software deployment
  • SCAP 1.2 compliance certified by NIST
  • Hosted or self-hosted deployment

What to know first

  • Pricing is available only by request
  • No free plan
  • Setup can involve customer-environment installation
  • Feature scope may exceed basic help-desk needs

Plans

PlanBilled and limitsPrice
Track-It!Pricing available by requestOn request

As trackit.com lists them, read 9 Oct 2026. The maker's own page has the final word.

Verdict

Track-It! brings service desk workflows and endpoint controls into one product with broad platform coverage. Its trial, APIs, compliance tools, and deployment choices support structured organizational use.

Facts from Track-It!'s own pages

Compliance
The endpoint management page says policy compliance supports audit reports and is SCAP 1.2 compliant, certified by NIST. · trackit.com, 9 Oct 2026
Deployment
The free trial page offers access in a hosted environment or installation in the customer's own environment. · helixops.ai, 9 Oct 2026
Directory integration
Directory Importer can import Active Directory account information and AD Authentication can authenticate users to the self-service portal. · trackit.com, 9 Oct 2026
Email intake
Users can create help desk tickets by emailing the service desk, which converts the email into a ticket. · trackit.com, 9 Oct 2026
Endpoint management
Client Management supports inventory, software deployment, patch management, remote management, policy compliance, and mobile device management. · trackit.com, 9 Oct 2026
Integrations
Track-It! Web Service APIs can connect custom intranet pages, custom applications, or other software systems to a Track-It! instance. · trackit.com, 9 Oct 2026
Intended users
The ticketing page says IT, Facilities, Human Resources, and other departments can use the shared issue tracking system. · trackit.com, 9 Oct 2026
Product
Track-It! combines IT help desk and endpoint management features, including asset, knowledge, change, purchasing, and mobile device management. · trackit.com, 9 Oct 2026
Self-service
The end-user portal lets users search the knowledge base, submit tickets, and check ticket status. · trackit.com, 9 Oct 2026
Support and training
Track-It! offers instructor-led training, help desk bootcamp, and implementation consulting services. · trackit.com, 9 Oct 2026
Ticketing
The help desk supports automated ticket creation, categorization, routing, and prioritization. · trackit.com, 9 Oct 2026
Trial
The product site advertises a 30 day free trial. · trackit.com, 9 Oct 2026

Where Track-It! stands on Freedom251

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