No. 42 of 109 ·IT Asset Management Software

Genuity Helpdesk

Web · Android · iPhone · paid plans from $39.99/mo

Freedom report

Three barsScore 6.2

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Genuity Helpdesk is ranked #42 of 109 in IT asset management software on Freedom251, made by Genuity Helpdesk (Glen Ellyn, Illinois, United States). It runs on Android, iOS, Web. There is a free plan. A free trial is offered. Paid plans start at $39.99/mo.

Genuity Helpdesk plans and pricing

All plans

Community Plan Free FREE with Genuity Solution Unlimited users · unlimited use · $12,000/year gross-sales requirement gogenuity.com · 1 Oct 2026

IT Help Desk Plan $39.99/mo $39.99 $49.99 /month Unlimited users · unlimited use gogenuity.com · 1 Oct 2026

Vendor Management Plan $39.99/mo $39.99 $49.99/month Unlimited users · unlimited use gogenuity.com · 1 Oct 2026

Asset Management Plan $39.99/mo $39.99 $49.99/month Unlimited users · unlimited use gogenuity.com · 1 Oct 2026

Full Platform Plan $99.99/mo $99.99 $124.99/month Unlimited users · unlimited use gogenuity.com · 1 Oct 2026

Compared on IT asset management software

Free plan: Yes
Paid from: $39.99/mo

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The record

Core product: Genuity Helpdesk is a cloud-based SaaS helpdesk for identifying problems, prioritizing resolutions, and spotting trends that may cause outages.
Ticketing features: The helpdesk provides ticket management, workflow automation, collaboration, self-service, metrics and reports, SLAs, asset management, and mobile access.
Workspaces: Workspaces let departments such as HR, Facilities, and Legal use separate helpdesk areas without multiple tools or accounts.
Chat integrations: Microsoft Teams and Slack integrations provide ticket notifications and let users create, reply to, and update tickets from those applications.
API: Helpdesk APIs can retrieve workspaces, custom forms, and tickets, and create tickets from external applications.
Ticket intake: Tickets can be created through an internal form, an open ticket portal, or email.
Permissions: Helpdesk users can have read or read/write access, and permissions can be managed through groups or individual staff settings.
Automation: Automated tasks can assign tickets, send emails, close tickets, and perform other actions based on triggers.
Security encryption: Genuity encrypts data in storage with AES-256 and uses TLS 1.2 or higher for network communication.
Security practices: Genuity reports threat modeling, automated scanning, third-party audits, secure development practices, geographically diverse data centers, and fallback servers.
Support: Genuity offers real-time chat support inside the platform and free onboarding assistance.
Mobile apps: Genuity launched a Help Desk mobile app in both the iOS App Store and Google Play Store.
Audience: The helpdesk is positioned for lean IT teams and is described as adaptable for teams ranging from 5 to 500 people.
Access limits: The platform advertises unlimited users and unlimited usage, with no software download required.
Price from: $39.99/mo

Where it ranks on Freedom251

Best IT Asset Management Software in 2026#42 of 109
Best IT Help Desk Software in 2026#3 of 48

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Sources

gogenuity.com/solutions/it-admin-suite/helpdesk/· checked 1 Oct 2026
docs.gogenuity.com/docs/apis· checked 1 Oct 2026
docs.gogenuity.com/docs/add-ticket· checked 1 Oct 2026
docs.gogenuity.com/docs/accessing-help-desk· checked 1 Oct 2026
docs.gogenuity.com/docs/automated-tasks· checked 1 Oct 2026
gogenuity.com/company/security/· checked 1 Oct 2026
gogenuity.com· checked 1 Oct 2026
gogenuity.com/blog/genuity-platform-update-summer-202· checked 1 Oct 2026
gogenuity.com/pricing/· checked 1 Oct 2026