Atera

Web · Windows · Mac · Linux · Android · iPhone · API

Freedom report

Two barsScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely6 of 6 device platforms
DocumentedPlans, terms and facts published

Atera is ranked #9 of 48 in IT help desk software on Freedom251. It runs on Android, API, iOS, Linux, macOS, Web, Windows. There is no free plan. A free trial is offered.

Atera plans and pricing

All plans

Pro Not published unlimited endpoints · 2 concurrent Splashtop sessions · 1 month audit-log retention atera.com · 20 Sept 2026

Growth Not published unlimited endpoints · 5 custom asset types · 15 GB file transfer per month · 6 months audit-log retention atera.com · 20 Sept 2026

Power Not published unlimited endpoints · 10 custom reports · 20 custom asset types · 50 GB file transfer per month · 12 months audit-log retention atera.com · 20 Sept 2026

Superpower Not published unlimited endpoints · 7-year audit-log retention · 100 GB file transfer per month atera.com · 20 Sept 2026

Professional Not published unlimited endpoints · 2 concurrent Splashtop sessions · 15 GB file transfer per month · 1 month audit-log retention atera.com · 20 Sept 2026

Expert Not published unlimited endpoints · 5 custom asset types · 50 GB file transfer per month · 6 months audit-log retention atera.com · 20 Sept 2026

Compared on IT help desk software

Free plan: No

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The record

IT management: Atera combines remote monitoring and management, professional services automation, remote support, helpdesk and ticketing, billing, patch management, automation, and reporting.
Pricing model: Atera charges per technician, with unlimited devices and customers per technician license; anyone accessing the console needs a technician license.
Trial: Atera offers a 30-day free trial without requiring a credit card.
Trial limits: During the trial, API access, some integrations, custom assets, SSO, and the full AI ticketing experience are among the features unavailable until upgrading.
Operating systems: Atera supports Windows, macOS, and Linux devices, as well as SNMP-discoverable network hardware.
Core features: Atera’s IT suite includes RMM, ticketing and service desk, AI Copilot, IT and ticket automations, patch management, asset management, reporting, and network discovery.
AI Copilot: AI Copilot is included in every Atera plan at no additional cost and helps technicians resolve tickets, generate scripts, and draft knowledge-base articles.
Separate product: Robin is a standalone product purchased separately from Atera’s IT Essentials suite and is not bundled into its core plans.
Integrations: Atera lists integrations including Acronis, Bitdefender, IT Glue, Splashtop, Domotz, Keeper, and Zapier.
Security certifications: Atera says it holds SOC 2 Type II and ISO 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27032, and ISO/IEC 42001 certifications, and lists HIPAA, TX-RAMP, GDPR, and CCPA compliance.
Cloud hosting: Atera describes its platform as cloud-native and says customers do not need to install or maintain a server on-premises.
Support: Atera lists 24/7 live chat in five languages, email support, a help center, community forums, training webinars, and dedicated account managers on higher tiers.
Who it serves: Atera offers separate plan lines for managed service providers and internal IT departments.
Company: Atera Networks Ltd. lists its address as 45 Rothschild Ave., Tel Aviv, Israel.

Where it ranks on Freedom251

Best IT Help Desk Software in 2026#9 of 48
Best Remote Monitoring and Management Software in 2026#16 of 41
Best Managed Service Provider Software in 2026#9 of 30

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Sources

support.atera.com/hc/en-us/articles/22825846191260-Atera-· checked 4 Oct 2026
support.atera.com/hc/en-us/articles/209358127-What-is-you· checked 4 Oct 2026
atera.com/faq/· checked 4 Oct 2026
atera.com· checked 4 Oct 2026
support.atera.com/hc/en-us/articles/7137971971612-Request· checked 4 Oct 2026
atera.com/msp-pricing/· checked 20 Sept 2026
atera.com/it-department-pricing/· checked 20 Sept 2026