Freedom251 › Managed Service Provider Software
Atera
What Atera is
Atera combines IT management tools for managed service providers and internal IT departments. Its cloud-based suite includes remote monitoring and management, service desk and ticketing, remote support, billing, patch management, automation, asset management, network discovery, and reporting. It supports Windows, macOS, and Linux devices, as well as SNMP-discoverable network hardware. The included AI Copilot can help technicians resolve tickets, generate scripts, and draft knowledge-base articles. Atera also lists integrations including Acronis, Bitdefender, IT Glue, Splashtop, Domotz, Keeper, and Zapier. The cloud-native service does not require customers to install or maintain an on-premises server. A 30-day free trial is available without a credit card, but API access, some integrations, custom assets, SSO, and the full AI ticketing experience are among the features unavailable until upgrading. Atera lists separate plan lines for MSPs and internal IT departments, and plans include unlimited endpoints. The company lists 24/7 live chat in five languages, email support, a help center, community forums, training webinars, and dedicated account managers on higher tiers.
Who it suits
Atera suits managed service providers and internal IT teams that want monitoring, ticketing, patch management, automation, and remote support in a cloud service. It supports Windows, macOS, and Linux devices.
What it does well
- AI Copilot is included in every plan at no additional cost.
- Plans list unlimited endpoints.
- Supports Windows, macOS, Linux, and SNMP-discoverable hardware.
- 30-day trial requires no credit card.
- Cloud service requires no on-premises server.
What to know first
- No free plan is listed.
- Some integrations and API access are unavailable during trial.
- Robin is purchased separately from the core plans.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro | unlimited endpoints · 2 concurrent Splashtop sessions · 1 month audit-log retention | On request |
| Growth | unlimited endpoints · 5 custom asset types · 15 GB file transfer per month · 6 months audit-log retention | On request |
| Power | unlimited endpoints · 10 custom reports · 20 custom asset types · 50 GB file transfer per month · 12 months audit-log retention | On request |
| Superpower | unlimited endpoints · 7-year audit-log retention · 100 GB file transfer per month | On request |
| Professional | billed annually per technician · remote management and monitoring · Splashtop remote access (2 concurrent sessions) · helpdesk/SLA · service portal · mobile app · 1-month audit log · Azure AD · Windows/macOS/Linux · AI Copilot | $149 a year |
| Professional | billed monthly per technician · remote management and monitoring · Splashtop remote access (2 concurrent sessions) · helpdesk/SLA · service portal · mobile app · 1-month audit log · Azure AD · Windows/macOS/Linux · AI Copilot | $169 a month |
| Expert | billed annually per technician · Professional features · AnyDesk/Splashtop unlimited sessions · ticket scheduling · AI ticket tagging · 6-month logs · analytics · 5 asset types | $189 a year |
| Master | billed annually per technician · Expert features · custom reports · 12-month logs · 10 asset types · data recovery | $219 a year |
The first 8 of 11 plans, as atera.com lists them, read 20 Sept 2026. The maker's own page has the final word. Every plan
Verdict
Atera combines monitoring, ticketing, patching, automation, and support tools for MSPs and internal IT teams. Its trial lasts 30 days, with some features reserved until upgrading.
Facts from Atera's own pages
- AI Copilot
- AI Copilot assists technicians with ticket summaries, knowledge-base drafts, alert analysis and script generation, and is included in every plan from June 2026. · atera.com, 21 Oct 2026
- API
- Atera provides an HTTPS REST API driven by OpenAPI 3.0, with token authentication and endpoints for agents, alerts, billing, contacts, contracts, customers, devices, knowledge base, rates and tickets. · support.atera.com, 21 Oct 2026
- API limits
- API access is included in subscriptions but unavailable during trials; only documented endpoints are supported, Atera does not provide dedicated API logs, and support does not troubleshoot custom connections. · support.atera.com, 21 Oct 2026
- Cloud deployment
- Atera is cloud-native SaaS with no customer-side server installation; agents require internet access and monitored devices. · support.atera.com, 21 Oct 2026
- Cloud hosting
- Atera describes its platform as cloud-native and says customers do not need to install or maintain a server on-premises. · atera.com, 4 Oct 2026
- Company
- Atera Networks Ltd. lists its address as 45 Rothschild Ave., Tel Aviv, Israel. · support.atera.com, 4 Oct 2026
- Company founding and size
- LinkedIn lists Atera as founded in 2011 with 201–500 employees. · linkedin.com, 21 Oct 2026
- Company identity
- The legal company is Atera Networks Ltd., headquartered at 45 Rothschild Boulevard in Tel Aviv, Israel. · support.atera.com, 21 Oct 2026
- Core features
- Atera’s IT suite includes RMM, ticketing and service desk, AI Copilot, IT and ticket automations, patch management, asset management, reporting, and network discovery. · atera.com, 4 Oct 2026
- Documentation and support
- Atera offers 24/7 live chat and email support plus a knowledge base, community, tutorials, webinars and interactive documentation. · support.atera.com, 21 Oct 2026
- Funding
- Atera announced a $25 million Series A from K1 in 2021 and a $77 million Series B from General Atlantic and K1 in 2023. · atera.com, 21 Oct 2026
- Headquarters
- Tel Aviv, Israel · atera.com, 28 Sept 2026
- Integrations
- Atera’s App Center includes integrations such as Acronis, Bitdefender, Homebrew, IT Glue, Splashtop, Domotz, Keeper and Zapier; July 2026 additions included Axcient, Emsisoft and Ironscales. · atera.com, 21 Oct 2026
- IT management
- Atera combines remote monitoring and management, professional services automation, remote support, helpdesk and ticketing, billing, patch management, automation, and reporting. · support.atera.com, 4 Oct 2026
- Licence
- Atera’s terms grant a limited, non-exclusive, non-transferable object-code licence and prohibit reverse engineering, copying and derivative works, indicating proprietary software. · atera.com, 21 Oct 2026
- Limit: Capterra reviewers
- Complaints include a learning curve, limited reporting customization, unreliable remote access, patch failures and file transfer restrictions. · capterra.com, 21 Oct 2026
- Limit: G2 reviewers
- Reported drawbacks include limited report customization, no mobile-device management and rigid administrator session timeouts. · ai.g2.com, 21 Oct 2026
- Limit: GetApp reviewers
- Reported issues include inconsistent performance, device misclassification in network discovery, Splashtop crashes and delayed critical patches. · getapp.com, 21 Oct 2026
- Limit: mobile apps
- Mobile reviewers report repeated logouts, missing notifications, search and ticket bugs, crashes, slow filters and limited functionality. · apps.apple.com, 21 Oct 2026
- Limit: Trustpilot reviewers
- Complaints include slow support escalation, automation profiles failing, random Splashtop launches, auto-renewal billing disputes and unstable scheduled reports. · trustpilot.com, 21 Oct 2026
- Limit: TrustRadius reviewers
- Reviewers cite third-party patching inconsistency, weak asset management, unreliable remote connections and limited bulk file transfer. · trustradius.com, 21 Oct 2026
- Operating systems
- Atera supports Windows, macOS, and Linux devices, as well as SNMP-discoverable network hardware. · atera.com, 4 Oct 2026
- Patch management
- Atera automates Windows, macOS, Linux and third-party software patching. · atera.com, 21 Oct 2026
- Praise: Capterra reviewers
- Reviewers commonly praise unified ticketing, patching and device monitoring, automation and straightforward onboarding. · capterra.com, 21 Oct 2026
Where Atera stands on Freedom251
- Managed Service Provider Software#6 of 29
- Remote Monitoring and Management Software#14 of 39
- IT Help Desk Software#19 of 49