Freedom251 › IT Help Desk Software
UniDesk
What UniDesk is
UniDesk brings helpdesk ticketing, asset inventory, remote device management, and AI agents into one workspace for internal IT teams and managed service providers supporting multiple client companies. Tickets can arrive through Slack, email, Microsoft Teams, a web portal, REST API, or webhooks; voice and phone intake are marked beta. Its AI can classify tickets, attach device context, suggest routing, draft replies, and run supported administrative actions. Autonomous sending and resolution stay off until enabled. UniDesk searches approved company knowledge using keyword and semantic matching, prioritizes relevant published runbooks, and can guide requesters through eligible low-risk steps when enabled. Asset management syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems. The product lists Android, iOS, Linux, macOS, web, Windows, and an API. UniDesk states SOC 2 Type II, AES-256 encryption at rest, TLS 1.3 encryption in transit, and automatic PII redaction before LLM calls. EU data residency is available on Business and Enterprise plans. Monthly plans start at 249.00 USD, and a 14-day free trial is offered. Guided setup is available, with optional specialist sessions and a Done for You service that includes workspace preparation, migration help, and team training.
Who it suits
UniDesk is aimed at internal IT teams and managed service providers handling support for multiple client companies. It fits teams looking to combine ticketing, device and asset management, and AI-assisted support in one workspace.
What it does well
- Combines ticketing, asset inventory, remote management, and AI agents.
- Tickets can arrive through six listed channels, plus beta voice and phone.
- Integrates with more than 80 other systems.
- All listed plans include unlimited admins and staff.
- Offers a 14-day free trial.
What to know first
- Starter is priced at $249 a month.
- Starter includes 300 AI actions per month and 150 assets.
- Voice and phone intake are marked beta.
- EU data residency is limited to Business and Enterprise plans.
Limits
The Starter plan costs $249 a month and includes 300 AI actions per month and 150 assets. Growth includes 1,500 AI actions per month and 600 assets; Scale includes 5,000 AI actions per month and 2,000 assets.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | Billed monthly · 300 AI actions / mo · 150 assets · Knowledge base · Unlimited admins & staff | $249 a month |
| Growth | Billed monthly · 1,500 AI actions / mo · 600 assets · Custom reports · Custom workflows · Unlimited admins & staff | $449 a month |
| Done for You Launch | One workspace · One migration source · Up to 3 integrations · 30 days of support | $7,500, paid once |
| Scale | Billed monthly · 5,000 AI actions / mo · 2,000 assets · Advanced workflow builder · Gamification · Unlimited admins & staff | $799 a month |
As myunidesk.org lists them, read 21 Oct 2026. The maker's own page has the final word.
Getting started
- Visit myunidesk.org and start the 14-day free trial.
- Choose a platform: Android, iOS, Linux, macOS, web, or Windows; an API is also listed.
- Use guided setup, or choose optional Guided Launch specialist sessions.
- Connect relevant systems such as Jamf, Microsoft Intune, Kandji, Okta, or Google Workspace.
- Choose optional Done for You help for workspace preparation, migration assistance, and team training.
Verdict
Choose UniDesk if your IT team or managed service provider wants ticketing, asset management, remote device tools, and AI functions in one workspace. Its 14-day trial provides a way to evaluate it before subscribing. Look elsewhere if the monthly starting price or Starter plan’s AI action and asset capacities do not fit your needs.
Questions
How much does UniDesk cost?
Starter costs $249 a month, billed monthly. Growth costs $449 a month and Scale costs $799 a month, both billed monthly.
Does UniDesk offer a free trial?
Yes. The trial lasts 14 days and is advertised with no charge today.
Which platforms does UniDesk support?
Android, iOS, Linux, macOS, web, and Windows are listed, along with an API.
Which systems does UniDesk integrate with?
Listed integrations include Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems.
What are the Starter plan's limits?
Starter includes 300 AI actions per month and 150 assets, along with a knowledge base and unlimited admins and staff.
Does UniDesk offer EU data residency?
Yes. It is available on Business and Enterprise plans.
Facts from UniDesk's own pages
- Admin actions
- The ticketing workflow can run actions such as password resets, certificate pushes, account unlocking and seat deprovisioning with an audit trail. · myunidesk.org, 21 Oct 2026
- AI privacy
- The ticketing page says customer data is not used to train shared models and that personally identifiable information is redacted before LLM calls. · myunidesk.org, 21 Oct 2026
- AI ticket handling
- The AI can classify tickets, attach device context, suggest routing, draft replies, and run supported admin actions; autonomous sending and resolution are off until enabled. · myunidesk.org, 11 Oct 2026
- AI ticketing
- Its agent classifies ticket category, priority and intent, attaches device context, routes requests and drafts replies for human review. · myunidesk.org, 21 Oct 2026
- API and extensibility
- REST API and webhooks are public intake options for monitoring alerts, Datadog, Sentry and custom systems, while the site does not publish SDKs or detailed API documentation. · myunidesk.org, 21 Oct 2026
- Apple app capabilities
- The iPhone listing describes ticket response, SLA tracking, asset inventory, barcode and QR scanning, ownership history and AI-assisted support. · apps.apple.com, 21 Oct 2026
- Apple app publisher
- The App Store listing identifies Sean Scott as developer and shows copyright UniDesk Inc. 2026. · apps.apple.com, 21 Oct 2026
- Asset integrations
- The asset service names Jamf, Microsoft Intune, Kandji, Okta, Google Workspace and roughly 80 other systems as data sources. · myunidesk.org, 21 Oct 2026
- Asset management
- Assets tracks devices, peripherals and software seats from purchase through retirement, with ownership, warranty and lifecycle history. · myunidesk.org, 21 Oct 2026
- Encryption and residency
- The asset management page states customer data is encrypted at rest with AES-256 and in transit with TLS 1.3; the ticketing page says EU data residency is available on Business and Enterprise plans. · myunidesk.org, 11 Oct 2026
- EU residency
- EU data residency is offered on Business and Enterprise plans. · myunidesk.org, 21 Oct 2026
- Implementation limitation
- Custom code, unsupported integrations, extra migration sources, data cleanup and major process redesign require separate quotes. · myunidesk.org, 21 Oct 2026
- Implementation service
- The Done for You service includes workspace configuration, one-source migration, up to three supported integrations, two training sessions and 30 days of remote support. · myunidesk.org, 21 Oct 2026
- Integrations
- The asset management page says UniDesk syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems. · myunidesk.org, 11 Oct 2026
- Intended users
- The product is described as being for internal IT teams and managed service providers supporting multiple client companies. · myunidesk.org, 11 Oct 2026
- Knowledge and runbooks
- UniDesk searches approved company knowledge using keyword and semantic matching, prioritizes applicable published runbooks, and can guide requesters through eligible low-risk steps when enabled. · myunidesk.org, 11 Oct 2026
- Knowledge retrieval
- UniDesk uses retrieval-augmented generation with keyword and semantic search over approved documents, structured knowledge and published runbooks. · myunidesk.org, 21 Oct 2026
- Limit: layering complexity
- TrustRadius reviewers of the discontinued product reported application compatibility problems, limits on layer combinations and extra work when layers were tied to different operating-system images. · trustradius.com, 21 Oct 2026
- Limit: training and onboarding
- A TrustRadius reviewer of the discontinued product wanted more hands-on implementation support and formal training for new users. · trustradius.com, 21 Oct 2026
- Maker identity
- The official website brands the product and copyright as UniDesk; it does not state a legal company name, headquarters or founding year. · myunidesk.org, 21 Oct 2026
- Mobile access
- The product says users can continue conversations, inspect assets and advance requests from a phone using the same workspace. · myunidesk.org, 21 Oct 2026
- Mobile use
- The homepage says users can continue conversations, check assets, and move requests forward from their phone using the same workspace. · myunidesk.org, 11 Oct 2026
- MSP support
- UniDesk supports multiple company workspaces so managed service providers can separate client context while operating from one console. · myunidesk.org, 21 Oct 2026
- Node hardware
- The Node page specifies 512 GB SSD storage, 8 GB LPDDR5 memory and NVIDIA Jetson Orin Nano Super hardware in the current prototype. · myunidesk.org, 21 Oct 2026
Where UniDesk stands on Freedom251
- IT Help Desk Software#16 of 49