TierZero
What TierZero is
TierZero is an AI production agent platform for incident investigation and engineering operations. Its agents inspect incidents, sort and contextualize alerts, answer engineering questions, address CI/CD failures, and carry out remediation. The Incident Agent draws on logs, traces, metrics, deployments, and code to suggest fixes for approval and prepare postmortems. The Alert Agent can identify noisy alerts, group related ones, and escalate with impact and severity details. An Internal Support Agent answers questions in Slack and can examine live systems, including infrastructure, build logs, and recent commits. Integrations listed include Datadog, New Relic, Grafana Cloud, GitHub, Confluence, Notion, Buildkite, GitHub Actions, CircleCI, Cloudflare, Temporal, and Databricks. Access is available through web, API, or self-hosting; Enterprise deployment can run in TierZero’s cloud or a customer AWS or GCP environment via Terraform. TierZero states SOC 2 Type II certification and GDPR compliance, plus encryption in transit and at rest. Pricing starts at $75/user/mo, with a 30-day free trial and no signup charge. Starter is $75.00 per month, billed at $900 per user per year; Pro is $100.00 per month, billed at $1,200 per user per year.
Who it suits
TierZero suits engineering and operations teams handling incidents, alert triage, and infrastructure questions, including organizations in regulated industries such as fintech, healthcare, and crypto. Its self-hosted and customer-cloud deployment options may suit teams with those deployment needs.
What it does well
- Investigates incidents across logs, traces, metrics, deployments, and code.
- Groups related alerts and flags noisy ones.
- Answers engineering questions in Slack using live systems.
- Lists SSO/SAML, role-based access, and audit logs.
- Offers a 30-day free trial without signup charges.
What to know first
- No free plan is listed.
- Starter is limited to 15 users and 75 credits per user.
- Credit cost varies by request complexity.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro | Billed $1,200 / user / year · 80 credits per user · Unlimited users · 365-day data retention · Coding agent integration · API access · External SSO and RBAC | $100 a month |
| Starter | Billed $900 / user / year · 75 credits per user · Up to 15 users · 90-day data retention · Coding agent integration · 20 free alert investigations / month | $75 a month |
| Enterprise | Volume pricing & custom terms · 120 credits per user, pooled account credits · Unlimited users · 2-year data retention · Coding agent integration · API access · Enterprise SSO/SAML · 95% accuracy guarantee · 99.5% uptime SLA · On-prem deployment | On request |
As tierzero.ai lists them, read 3 Oct 2026. The maker's own page has the final word.
Verdict
TierZero combines incident investigation, alert handling, and engineering support in one agent platform, with cloud and self-hosted deployment options. Review plan limits and variable credit costs against expected usage; the listed entry price is $75/user/mo.
Facts from TierZero's own pages
- Access controls
- TierZero lists SSO/SAML, role-based access, full audit logs, and optional zero data retention. · tierzero.ai, 3 Oct 2026
- Alert agent
- The Alert Agent investigates alerts, flags noisy ones, groups related alerts, and escalates with impact and severity context. · tierzero.ai, 3 Oct 2026
- Audience
- TierZero says it works with regulated industries including fintech, healthcare, and crypto. · tierzero.ai, 3 Oct 2026
- Credits
- The pricing page says credit cost varies by request complexity and credits are pooled across the organization only on Enterprise. · tierzero.ai, 3 Oct 2026
- Deployment
- The Enterprise page says TierZero can be deployed in the cloud or in a customer AWS or GCP environment via Terraform. · tierzero.ai, 3 Oct 2026
- Incident agent
- The Incident Agent scans logs, traces, metrics, deploys, and code to investigate incidents, recommend fixes for approval, and generate postmortems. · tierzero.ai, 3 Oct 2026
- Integrations
- The pricing page lists integrations including Datadog, New Relic, Grafana Cloud, LangSmith, GitHub, Confluence, Notion, Buildkite, GitHub Actions, CircleCI, Cloudflare, Temporal, and Databricks. · tierzero.ai, 3 Oct 2026
- Internal support
- The Internal Support Agent responds to engineering questions in Slack and can investigate live systems, including build logs, infrastructure, and recent commits. · tierzero.ai, 3 Oct 2026
- Product
- TierZero describes itself as an AI production agent platform that investigates incidents, triages alerts, answers engineering questions, fixes CI/CD failures, and executes remediation. · tierzero.ai, 3 Oct 2026
- Security
- TierZero states it is SOC 2 Type II certified and GDPR compliant, and that data is encrypted in transit and at rest. · tierzero.ai, 3 Oct 2026
- Support
- The Enterprise page lists 24/7 priority support through a dedicated Slack channel. · tierzero.ai, 3 Oct 2026
- Trial
- The signup page offers a 30-day free trial and says there is no charge at signup. · tierzero.ai, 3 Oct 2026
Where TierZero stands on Freedom251
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