Side by side
InvGate Service Desk vs SysAid
Both stand on ai it agents. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose InvGate Service Desk if you need service workflows across IT and other departments, with ticketing, automation, and AI Hub in one system. Look elsewhere if you need a free plan or more than five agents on Starter; Pro is listed from $2,500/year.
Visit InvGate Service Desk
Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations. Professional has a published price and includes defined asset and Workato-credit allowances. Look elsewhere if you need a free plan, or compare deployment requirements carefully if you are considering On-Premises because some features are Cloud-only.
Visit SysAidThe facts
| InvGate Service Desk | SysAid | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | No | No |
| Runs on | Android, API, iPhone, Linux, Mac, Self-hosted, Web, Windows | Android, API, Extension, iPhone, Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Pro: $500 per agent a year | Professional: $89 per agent a month |
| Plans published | 3 | 2 |
| Maker | Not published | Not published |
| Website | invgate.com | sysaid.com |
| On ai it agents | #3 of 24 | #7 of 24 |
InvGate Service Desk: what it does well
- Supports service delivery across IT, Facilities, and multiple departments.
- No-code builder includes approvals, conditions, and parallel flows.
- AI Hub offers summaries, suggested answers, and article generation.
- Connects through REST API and named native integrations.
- SaaS and on-premise deployment options are available.
What to know first
- No free plan is available.
- Starter is limited to five agents.
- Pro starts at $2,500/year for 5–50 agents.
SysAid: what it does well
- Handles incidents, requests, changes and problems.
- Includes asset discovery, inventory and monitoring.
- Offers Workato integrations with more than 1,000 applications.
- Mobile apps support incident and request updates on iOS and Android.
- Both plans list 24/6 support.
What to know first
- There is no free plan.
- Professional includes 250 managed assets and 100K Workato credits.
- Enterprise is custom priced and starts at 20 agents.
- Some features are available only in the Cloud edition.
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