Side by side
HaloITSM vs ManageEngine ServiceDesk Plus
Both stand on it problem management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose HaloITSM if your team needs incident, request, change, asset, and reporting workflows in an IT service management product with mobile apps and a 30-day trial. Look elsewhere if you need a free plan or cannot accommodate the per-agent annual price and required bespoke onboarding package.
Visit HaloITSM
Choose ServiceDesk Plus if you need an IT help desk with features such as SLA management, a knowledge base, and an employee portal. Professional adds asset management, while Enterprise includes change management and projects; compare the monthly plan costs against the capabilities you need.
Visit ManageEngine ServiceDesk PlusThe facts
| HaloITSM | ManageEngine ServiceDesk Plus | |
|---|---|---|
| Free plan | A free trial | Yes |
| Open source | No | No |
| Runs on | Android, API, iPhone, Self-hosted, Web, Windows | Android, API, iPhone, Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | HaloITSM public-sector listing: £33 per licence a month | Standard Cloud: $10 per technician a month |
| Plans published | 5 | 9 |
| Maker | Not published | Not published |
| Website | haloitsm.com | manageengine.com |
| On it problem management software | #10 of 39 | #6 of 39 |
HaloITSM: what it does well
- 30-day trial includes all features and modules with no credit card required.
- Incident workflows cover routing, SLAs, OLAs, and major incidents.
- Service catalogue includes forms, approvals, tasks, and automation.
- Includes 1,000+ reports and a no-code query builder.
- Available on web, iOS, Android, and as a self-hosted option.
What to know first
- No free plan is offered.
- HaloITSM costs £66 a month per agent, billed annually.
- An onboarding package is required at a bespoke cost.
- The Halo Enterprise Package costs $1,000,000 a year, billed annually.
ManageEngine ServiceDesk Plus: what it does well
- Free plan and 30-day trial are available.
- SLA management, knowledge base, and approval workflows are included.
- Employee portal and single sign-on are available.
- Paid plans include asset management, with broader Enterprise capabilities.
- Supports Android, iOS, Linux, macOS, web, and Windows.
What to know first
- Standard plan costs $13 a month, billed monthly.
- Change management and projects are included in Enterprise plan description.
- Professional costs $27 a month, billed monthly.
- Enterprise costs $67 a month, billed monthly.
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