Side by side
FreeITSM vs GLPI
Both stand on it sla management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan Open source APIExtensionLinux+4
FreeITSM covers ticketing, assets, and service management workflows without a paid tier, but deployment is self-hosted and formal support is not available. Consider the hosting requirements and possible AI-provider charges before adopting it.
Visit FreeITSM
Free plan Open source AndroidAPIExtension+6
GLPI combines service workflows, helpdesk tickets, and asset records, with cloud and on-premise options. Compare deployment needs, agent minimums, and plan details before selecting an offer.
Visit GLPIThe facts
| FreeITSM | GLPI | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Yes | Yes |
| Runs on | API, Extension, Linux, Mac, Self-hosted, Web, Windows | Android, API, Extension, iPhone, Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Free or on request | Public Cloud: €19 per user a month |
| Plans published | 2 | 13 |
| Maker | Not published | Not published |
| Website | freeitsm.co.uk | glpi-project.org |
| On it sla management software | #1 of 50 | #2 of 50 |
FreeITSM: what it does well
- 23 integrated modules are included.
- Mailbox integration supports Microsoft 365 and Google Workspace.
- Asset tracking includes VMware discovery through vCenter.
- Lists SSO, encryption key management, and TOTP MFA.
- Free forever with no premium tiers.
What to know first
- No formal support is offered.
- AI provider usage may cost extra.
- Hosting requires the listed server setup options.
GLPI: what it does well
- Tracks a broad range of IT assets.
- Includes problem and change management workflows.
- Self-service interface is free for end users.
- On-premise use has no user or technician limit.
What to know first
- Private Cloud requires at least 25 billed agents.
- Public Cloud lists 5 GB disk space.
- Public Cloud lists 97% annual availability.
- On-premise use may require an IT team.
Alternatives to FreeITSM Alternatives to GLPI The whole list