Instead of FreeITSM
FreeITSM alternatives
FreeITSM brings ticketing and IT operations together in an open-source service desk with 23 integrated modules. It supports Outlook-style email ticketing with Microsoft 365 and Google Workspace, physical and virtual asset tracking, VMware discovery, risk assessment, approvals, and change records. Optional AI can help answer knowledge questions, clean up replies, assist with forms, author workflows, and detect problems. You can run it on Linux or Windows through Docker or host it manually; the software is free, though AI usage may cost extra and requires your own provider key.
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CompassDocs
Free plan Open source APILinuxMac+3Self-hosted team knowledge bases with AI answers — CompassDocs focuses on governed documentation and cited AI answers rather than FreeITSM’s ticketing and asset management.
Free plan · paid from $599/yr Visit site - 2
ITarian Remote Desktop
by ITarian Remote DesktopFree plan AndroidiPhoneMac+1Technicians needing remote device access — ITarian Remote Desktop adds remote control, file transfer, and session recording, while FreeITSM centers on service-desk operations.
Free plan Visit site - 3
iTop
Free plan Open source APILinuxMac+3Teams needing an extensible CMDB and ITIL workflows — iTop adds a customizable CMDB, service catalog, and CMDB-linked change and problem workflows alongside ITSM functions.
Free plan Visit site - 4
Scribe
Free plan APIExtensionMac+2Teams turning workflows into visual guides — Scribe captures workflows as editable step-by-step guides and adds image redaction, unlike FreeITSM’s ticketing and asset focus.
Free plan · paid from $13/user/mo (annual) Visit site - 5
Tango
Free plan ExtensionMacWeb+1Teams documenting browser processes and guiding users — Tango turns browser processes into walkthroughs and browser agents, while FreeITSM provides service-desk and asset modules.
Free plan · paid from $15/user/mo (annual) Visit site - 6
HESK
by HESKFree plan Self-hostedWebSmall teams wanting a help center and customer portal — HESK offers a help center, ticket automation, customer portal, and 10 agent seats; FreeITSM adds broader IT operations modules.
Free plan Visit site - 7
ITFlow
Free plan APILinuxSelf-hosted+1IT providers managing client records, tickets, and billing — ITFlow combines client IT documentation and ticketing with billing, invoices, quotes, and client payments, which FreeITSM does not emphasize.
Free plan Visit site - 8
GLPI
Free plan Open source AndroidAPIExtension+6 - 9
iTop
Free plan Open source APILinuxSelf-hosted+2 - 10
KIX
Free plan Open source AndroidAPIiPhone+4 - 11
Zammad
Free plan Open source APILinuxMac+3 - 12
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ManageEngine ServiceDesk Plus
Free plan AndroidAPIiPhone+5 - 16
Nova-Suite
Free plan APISelf-hostedWeb - 17
Vision Helpdesk
Free plan AndroidAPIiPhone+4 - 18
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QueueDesk
Free plan Web - 20
SlaMetric
Free plan Web - 21
Alloy Navigator
Free trial AndroidAPIiPhone+5 - 22
Automic Continuous Delivery Automation
Free trial APILinuxSelf-hosted+1 - 23
Effigate
Free trial APILinuxMac+2 - 24
Chronodesk
Free trial AndroidiPhoneWeb - 25
Freshservice
Free trial AndroidAPIiPhone+1 - 26
HaloITSM
Free trial AndroidAPIiPhone+3 - 27
InvGate Service Desk
Free trial AndroidAPIiPhone+5 - 28
Jitbit Helpdesk
Free trial AndroidAPIiPhone+4 - 29
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Alemba Service Manager
Paid AndroidAPIiPhone+3 - 31
Hornbill Service Manager
Free plan Web
Its trade-offs matter when choosing a replacement: FreeITSM is self-hosted, has no native macOS platform, and its maker describes it as a solo project without formal support. Consider whether you need a knowledge base or process guides rather than a full service desk, a broader CMDB, or client billing. Also weigh remote access, help-center and portal features, deployment choices, integrations, security controls, and the cost of paid plans against the ticketing and asset tools you use.
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