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Yuma AI
What Yuma AI is
Yuma AI is a web-based customer service automation platform for ecommerce brands. Its Chat AI website widget answers customer questions, tracks orders, processes returns, and can transfer a conversation to a human while retaining context. Installation uses a lightweight JavaScript snippet described as three lines of code. The widget supports more than 180 languages, detects the customer’s language, and handles regional dialects and right-to-left scripts. Integrations listed include Shopify, Zendesk, Gorgias, Kustomer, Salesforce Service Cloud, Klaviyo, Recharge, and Stripe. With Shopify data, Yuma can refund, cancel, or reship orders, tag orders, and draft replies using live product, order, inventory, and customer information. Yuma states that it encrypts data, logs actions and replies, and offers role-based access and multifactor authentication. Pricing starts at $14,400 per year, with a 30-day trial and no free plan.
Who it suits
It suits ecommerce brands seeking automated support across connected commerce and service tools. Web chat teams needing multilingual customer conversations and human handoff may also find it relevant.
What it does well
- Website widget answers questions and processes returns
- Supports more than 180 languages
- Shopify actions use live store data
- Human handoff keeps conversation context
- 30-day trial available
What to know first
- No free plan
- Plans require 12-month commitment paid upfront
- Annual plans start at $14,400
- Web platform only
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | $14,400 /yr; 12-month commitment, paid upfront · 12,000 resolutions / year · ~ $1.20 per resolution · Monthly plan: $1.50 over-quota ticket | $14,400 a year |
| Growth | $40,000 /yr; 12-month commitment, paid upfront · ~ 48,000 resolutions / year · ~ $0.83 per resolution · No overage fees on annual plans | $40,000 a year |
| Scale | $90,000 /yr; 12-month commitment, paid upfront · ~ 120,000 resolutions / year · ~ $0.75 per resolution · Volume pricing drops as you grow | $90,000 a year |
As yuma.ai lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Yuma AI combines multilingual website chat with support-ticket actions across ecommerce integrations. Its capabilities are aimed at organizations that can commit to high annual plan costs.
Facts from Yuma AI's own pages
- Actions
- The Shopify integration can use live product, order, inventory, and customer data to refund, cancel, reship, tag orders, and draft replies. · yuma.ai, 11 Oct 2026
- Chat AI
- Chat AI is a website chat widget that answers customer questions, takes actions such as tracking orders and processing returns, and can hand conversations to a human with context. · yuma.ai, 11 Oct 2026
- Chat installation
- Chat AI can be launched by adding a lightweight JavaScript snippet described as three lines of code. · yuma.ai, 11 Oct 2026
- Data handling
- Yuma says customer content is retrieved in the customer's workspace and does not modify model weights; it may separately use customer data to improve AI model quality, with an opt-out available. · yuma.ai, 11 Oct 2026
- Data protection
- Yuma says data is encrypted in transit and at rest, actions and AI replies are logged, and access controls include role-based access and multi-factor authentication. · yuma.ai, 11 Oct 2026
- Founded
- 2022 · yuma.ai, 28 Sept 2026
- Integrations
- The integration directory lists tools including Shopify, Zendesk, Gorgias, Kustomer, Salesforce Service Cloud, Klaviyo, Recharge, and Stripe. · yuma.ai, 11 Oct 2026
- Languages
- Chat AI supports 180+ languages, detects customer language, and supports regional dialects and right-to-left scripts. · yuma.ai, 11 Oct 2026
- Pricing model
- Plans bill for each ticket fully resolved by AI without human involvement; annual plan usage pauses at the bundle limit without overage fees. · yuma.ai, 11 Oct 2026
- Product
- Yuma AI is a customer service automation platform for ecommerce brands that resolves support tickets by taking actions across connected tools. · yuma.ai, 11 Oct 2026
- Security
- Yuma states that it has a SOC 2 Type II report and is certified under the EU-U.S. Data Privacy Framework, and lists GDPR and CCPA compliance information. · yuma.ai, 11 Oct 2026
- Setup and trial
- Yuma advertises a 30-day trial and says there is no implementation fee; the homepage says trial setup is handled by Yuma's team and deployment starts gradually at 5 to 10% of ticket volume. · yuma.ai, 11 Oct 2026
- Support
- The Starter plan includes Slack support; the Growth plan adds a dedicated account and technical account manager, while Scale adds dedicated solutions engineering. · yuma.ai, 11 Oct 2026
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