Freedom251 › Remote Video Support Software
Viewabo
What Viewabo is
Viewabo is a paid remote-support platform for teams helping customers with physical products. An agent sends a browser link by SMS or email, or copies it into a messaging service such as WhatsApp. The customer grants camera access on an iPhone or Android device, without downloading an app or creating an account, so the support team can view a live feed. Agents can share a cursor, pause video, capture snapshots, draw rectangular annotations, and enable audio. Sessions are recorded automatically, with permissioned sharing links that can include passwords and expiry dates. Session allowances reset monthly, and a session counts when the live connection starts. Recordings remain for 90, 180, or 365 days on Starter, Growth, or Scale before permanent deletion. Viewabo supports Android, iOS, and web users. Plans start at $79.00 per month billed annually, with a 14-day trial offering 10 sessions and no credit card requirement.
Who it suits
It suits support teams for hardware, industrial equipment, medical and life science products, appliances, HVAC, plumbing, electrical, and solar businesses. Customers need supported mobile browsers, while agents need desktop Chrome or Microsoft Edge.
What it does well
- Live smartphone camera sessions without an app
- Shared cursor, snapshots, annotations, and audio
- Automatic recordings with controlled sharing links
- Android, iOS, and web support
- 14-day trial includes 10 sessions
What to know first
- No free plan
- Recordings are eventually permanently purged
- Mainland China reliability may be limited
- Sessions count when connections start
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Growth | annually at $2,388/yr; $249 billed monthly · 150 sessions per month · 180 days recording retention · $2.50 per session overage · unlimited seats | $199 a month |
| Scale | annually at $4,788/yr; $499 billed monthly · 500 sessions per month · 365 days recording retention · $2.00 per session overage · unlimited seats | $399 a month |
| Starter | annually at $948/yr; $99 billed monthly · 50 sessions per month · 90 days recording retention · $3.00 per session overage · unlimited seats | $79 a month |
As viewabo.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Verdict
Viewabo combines browser-based camera support with session tools and recordings for physical-product service teams. Its paid plans use monthly session allowances, with retention varying by plan.
Facts from Viewabo's own pages
- How it works
- The support team sends a browser link and the customer grants camera access to start a live session without downloading an app or creating an account. · viewabo.com, 8 Oct 2026
- Integrations and messaging
- Session links can be sent by SMS or email from Viewabo, or copied into messaging platforms such as WhatsApp. · viewabo.com, 8 Oct 2026
- Intended users
- Viewabo describes its intended users as teams supporting physical products, including hardware, industrial equipment, medical and life science, appliances, HVAC, plumbing, electrical, and solar businesses. · viewabo.com, 8 Oct 2026
- Purpose
- Viewabo lets support teams see a customer's smartphone camera feed in real time to diagnose and resolve issues remotely. · viewabo.com, 8 Oct 2026
- Recordings
- Sessions are automatically recorded, and recordings can be shared through permissioned links with optional password protection and expiry dates. · support.viewabo.com, 8 Oct 2026
- Region limit
- Viewabo says it operates in most regions but may not work reliably in mainland China because of local regulatory and network restrictions. · viewabo.com, 8 Oct 2026
- Retention limit
- Recordings are retained for 90, 180, or 365 days on Starter, Growth, or Scale, respectively, then permanently purged. · support.viewabo.com, 8 Oct 2026
- Security
- Viewabo says customer data is isolated in a multi-tenant cloud environment and encrypted at rest and in transit, with role-based and least-privilege access controls. · viewabo.com, 8 Oct 2026
- Security practices
- Viewabo says it conducts production vulnerability scanning and penetration testing and aligns software development with OWASP Top 10 recommendations. · viewabo.com, 8 Oct 2026
- Session pricing
- A session is counted when a live video connection starts, regardless of call length, and each plan's session allowance resets monthly. · viewabo.com, 8 Oct 2026
- Session tools
- Agents can use a shared cursor, pause the video, take snapshots, draw rectangular annotations, and enable audio. · support.viewabo.com, 8 Oct 2026
- Support
- Viewabo provides a Help Center with setup guidance, troubleshooting, session tools, recording and sharing instructions, and plan and billing information. · support.viewabo.com, 8 Oct 2026
- Supported devices
- Customers need an iPhone with iOS 11 or later using Safari, or Android 5.0 or later using Chrome; agents need a desktop running the latest Chrome or Microsoft Edge. · viewabo.com, 8 Oct 2026
- Trial
- The free trial lasts 14 days and includes 10 sessions, requires no credit card, and restricts trial SMS links to the phone number verified at signup. · viewabo.com, 8 Oct 2026
Where Viewabo stands on Freedom251
- Remote Video Support Software#3 of 14
- Video Customer Support Software#17 of 26