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Salesforce Visual Remote Assistant
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What Salesforce Visual Remote Assistant is
Salesforce Visual Remote Assistant is a paid customer-service tool for providing visual help remotely. It runs on web, Android, and iOS, with a listed customer platform of web_mobile. Screen sharing lets participants share what they see, while visual annotation supports marking up that shared view. Video recording is also available. Salesforce lists a Visual Remote Assistant plan at $50 a month per user, billed annually, and requires an annual contract. The plan includes real-time interactive guidance, intelligent engagement, and quick setup with fast ROI. There is no free plan. Salesforce was founded in 1999 and is headquartered in San Francisco, California, United States. The product is therefore aimed at support interactions where an agent needs to guide a customer visually across web or mobile channels. Buyers can consider whether screen sharing, annotations, and recordings fit their service process, while accounting for the per-user billing and annual commitment stated for the plan.
Who it suits
It suits customer-service teams that provide remote visual guidance through web, Android, or iOS. The tool is relevant when screen sharing, annotations, and video recording are part of support interactions.
What it does well
- Works on web, Android, and iOS
- Screen sharing for remote assistance
- Visual annotation capabilities
- Video recording supported
- Includes real-time interactive guidance
What to know first
- $50 per user monthly price
- Billed annually with annual contract required
- No free plan
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Visual Remote Assistant | Billed annually; annual contract required · Real-Time Interactive Guidance · Intelligent Engagement · Quick Setup, Fast ROI | $50 a month |
As salesforce.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
Visual Remote Assistant focuses on visual customer support through screen sharing, annotation, and recording across web and mobile. Its annual contract and per-user pricing are key considerations for service teams.
Facts from Salesforce Visual Remote Assistant's own pages
- Founded
- 1999 · salesforce.com, 4 Oct 2026
- Headquarters
- San Francisco, California, United States · salesforce.com, 4 Oct 2026
Where Salesforce Visual Remote Assistant stands on Freedom251
- Remote Video Support Software#8 of 14
- Video Customer Support Software#25 of 26