Freedom251 › Video Customer Support Software
Univerx Co-browsing
What Univerx Co-browsing is
Univerx Co-browsing combines live co-browsing, browser-based video calls and workflow automation for sales and customer support teams. An agent can see a customer’s page in real time and guide a demo or troubleshoot without requiring a download or screen sharing. Annotations and highlights can point out where to click, type or navigate. Video calls include screen sharing, live chat, recording and multi-party calls. Routing, queues and workflows can account for priority, wait time, agent availability and language preferences. The company says a customizable website widget can be added with one line of code and adjusted through a dashboard without coding. The listed platforms are Android, iOS, web and API, with support for web and mobile customers. Plans include integrations with a customer’s existing stack, but specific integrations are not named. Univerx says sessions and calls are encrypted, customer data is not stored unnecessarily, and the service complies with GDPR and SOC 2 standards. Pricing is by tailored quote, with usage-based or seat-based options and no long-term contracts.
Who it suits
Univerx is aimed at sales and customer support teams that guide product demos, sales conversations or issue resolution. It may suit teams that want co-browsing, video calls and routing in one platform.
What it does well
- Guides customers through pages without downloads
- Annotations highlight where customers should act
- Video calls include chat, recording and screen sharing
- Routing can account for language preferences
- Customizable website widget needs one line of code
What to know first
- No free plan is listed
- Pricing requires a tailored quote
- Specific integrations are not named
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom pricing | Get a tailored quote; pricing is tailored to team size, usage, and goals. · Full platform access · usage-based or seat-based options · no long-term contracts · custom SLAs | On request |
| Custom | full platform access · usage-based or seat-based options · no long-term contracts · priority support and custom SLAs | On request |
As univerx.ai lists them, read 8 Oct 2026. The maker's own page has the final word.
Verdict
Univerx combines customer guidance, video communication and workflow routing for sales and support. Teams will need to request a quote, and should confirm whether their existing integrations are supported.
Facts from Univerx Co-browsing's own pages
- Annotations
- Co-browsing supports real-time page annotations and highlighting to guide where a customer should click, type, or navigate. · univerx.ai, 8 Oct 2026
- Automation
- The platform handles routing, queues, and workflows, with routing based on priority, wait time, agent availability, and language preferences. · univerx.ai, 8 Oct 2026
- Availability limit
- The terms reserve the right to withdraw or amend the service and disclaim liability for outages or unavailability. · univerx.ai, 20 Oct 2026
- Browser access
- Co-browsing works in browsers without downloads, plugins or setup. · univerx.ai, 20 Oct 2026
- Bug-bounty limit
- Univerx says it does not currently pay monetary rewards for vulnerability reports. · univerx.ai, 20 Oct 2026
- Claimed results
- The co-browsing page claims a 35% increase in conversion rates, 60% faster issue resolution, and a 45% reduction in support tickets. · univerx.ai, 8 Oct 2026
- Co-browsing
- Agents can see a customer's screen in real time and guide workflows visually. · univerx.ai, 20 Oct 2026
- Compliance claim
- The product page claims GDPR and SOC 2 compliance. · univerx.ai, 20 Oct 2026
- Integrations
- The pricing page includes integrations with an existing technology stack in every plan. · univerx.ai, 20 Oct 2026
- Intended users
- Univerx describes the product for sales and customer support teams, including product demos, sales conversations, and issue resolution. · univerx.ai, 8 Oct 2026
- Live chat
- The video product lists live chat as a built-in capability. · univerx.ai, 20 Oct 2026
- Live co-browsing
- Agents can see what a customer sees in real time and guide them through demos or troubleshooting without downloads or screen sharing. · univerx.ai, 8 Oct 2026
- Multi-party calls
- The video feature supports multiple participants for collaboration and training. · univerx.ai, 20 Oct 2026
- Page annotations
- The co-browsing feature supports real-time page annotations to show users where to click or type. · univerx.ai, 20 Oct 2026
- Privacy data collected
- The privacy policy lists device information, usage data, session recordings and co-browsing data among automatically collected data. · univerx.ai, 20 Oct 2026
- Public API
- The SDK documents https://api.univerx.ai as its API base URL and supports a public widget key. · npmjs.com, 20 Oct 2026
- Queue management
- Visitors can join an automatic queue after clicking the widget and optionally completing a pre-call form. · univerx.ai, 20 Oct 2026
- Routing
- The platform routes visitors using priority, wait time, agent availability and language preferences. · univerx.ai, 20 Oct 2026
- Screen sharing
- Video support includes built-in screen sharing in both directions. · univerx.ai, 20 Oct 2026
- SDK dependencies
- Runtime dependencies listed by the package include eventsource-parser and livekit-client. · npmjs.com, 20 Oct 2026
- SDK distribution
- The package ships IIFE and ESM bundles plus TypeScript declarations. · npmjs.com, 20 Oct 2026
- SDK extensibility
- The typed client exposes WidgetClient events and exports cobrowsing, appointments and AppointmentFlow interfaces. · npmjs.com, 20 Oct 2026
- SDK functions
- The npm package describes a widget covering live queues, video handoff, appointment booking and co-browsing. · npmjs.com, 20 Oct 2026
- SDK installation
- Developers can install the package with npm or use a drop-in script tag without a build step. · npmjs.com, 20 Oct 2026
Where Univerx Co-browsing stands on Freedom251
- Video Customer Support Software#22 of 26