Freedom251 › Video Customer Support Software
Univerx Co-browsing
What Univerx Co-browsing is
Univerx Co-browsing combines live co-browsing, browser-based video calls and workflow automation for sales and customer support teams. An agent can see a customer’s page in real time and guide a demo or troubleshoot without requiring a download or screen sharing. Annotations and highlights can point out where to click, type or navigate. Video calls include screen sharing, live chat, recording and multi-party calls. Routing, queues and workflows can account for priority, wait time, agent availability and language preferences. The company says a customizable website widget can be added with one line of code and adjusted through a dashboard without coding. The listed platforms are Android, iOS, web and API, with support for web and mobile customers. Plans include integrations with a customer’s existing stack, but specific integrations are not named. Univerx says sessions and calls are encrypted, customer data is not stored unnecessarily, and the service complies with GDPR and SOC 2 standards. Pricing is by tailored quote, with usage-based or seat-based options and no long-term contracts.
Who it suits
Univerx is aimed at sales and customer support teams that guide product demos, sales conversations or issue resolution. It may suit teams that want co-browsing, video calls and routing in one platform.
What it does well
- Guides customers through pages without downloads
- Annotations highlight where customers should act
- Video calls include chat, recording and screen sharing
- Routing can account for language preferences
- Customizable website widget needs one line of code
What to know first
- No free plan is listed
- Pricing requires a tailored quote
- Specific integrations are not named
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom pricing | Get a tailored quote; pricing is tailored to team size, usage, and goals. · Full platform access · usage-based or seat-based options · no long-term contracts · custom SLAs | On request |
As univerx.ai lists them, read 8 Oct 2026. The maker's own page has the final word.
Verdict
Univerx combines customer guidance, video communication and workflow routing for sales and support. Teams will need to request a quote, and should confirm whether their existing integrations are supported.
Facts from Univerx Co-browsing's own pages
- Annotations
- Co-browsing supports real-time page annotations and highlighting to guide where a customer should click, type, or navigate. · univerx.ai, 8 Oct 2026
- Automation
- The platform handles routing, queues, and workflows, with routing based on priority, wait time, agent availability, and language preferences. · univerx.ai, 8 Oct 2026
- Claimed results
- The co-browsing page claims a 35% increase in conversion rates, 60% faster issue resolution, and a 45% reduction in support tickets. · univerx.ai, 8 Oct 2026
- Integrations
- Pricing says plans include integrations with a customer's existing stack, but the page does not name specific integrations. · univerx.ai, 8 Oct 2026
- Intended users
- Univerx describes the product for sales and customer support teams, including product demos, sales conversations, and issue resolution. · univerx.ai, 8 Oct 2026
- Live co-browsing
- Agents can see what a customer sees in real time and guide them through demos or troubleshooting without downloads or screen sharing. · univerx.ai, 8 Oct 2026
- Security
- The site says video calls and co-browsing sessions are encrypted, customer data is not stored unnecessarily, and the service complies with GDPR and SOC 2 standards. · univerx.ai, 8 Oct 2026
- Security reporting
- Univerx accepts vulnerability reports at [email protected] and says it acknowledges reports within 48 hours; it currently offers no monetary rewards. · univerx.ai, 8 Oct 2026
- Support
- Plans include dedicated support and onboarding, and the pricing page says its sales team responds to quote requests within 24 hours. · univerx.ai, 8 Oct 2026
- Support contact
- The support page accepts product, technical, and billing questions through a contact form. · univerx.ai, 8 Oct 2026
- Video calling
- Browser-based video calls include built-in screen sharing, live chat, session recording, and multi-party calls. · univerx.ai, 8 Oct 2026
- Website setup
- The company says customers can add its customizable widget to a website with one line of code and adjust it through a dashboard without coding. · univerx.ai, 8 Oct 2026
- What it does
- Univerx combines co-browsing, video calls, and automation for sales and customer support teams. · univerx.ai, 8 Oct 2026
Where Univerx Co-browsing stands on Freedom251
- Video Customer Support Software#22 of 26