Freedom251 › Video Customer Support Software

ViiBE

Paid AndroidAPIiPhoneWeb

What ViiBE is

ViiBE provides remote visual support for field operations, connecting customers, field workers, and remote experts through calls and reports. A customer can join from an SMS or email link without downloading an app. Calls support live video, photos, document sharing, screen sharing, annotations, and projection of an expert’s mouse onto the caller’s interface. Teams can label experts by expertise and route a request to a group, where the first expert to accept takes it.

Calls and reports can be stored in issue-specific tickets or work orders. Users can tag and search archived information, and the maker says AI identifies key moments in work order videos to help locate resolution steps. ViiBE lists Android, iOS, web, and API availability, with access from smartphones, tablets, and computers. Named integrations include Zendesk, Praxedo, SAP, Salesforce, Infor, Outlook Email, IBM Maximo, and Microsoft Dynamics. Its Web SDK and API support custom connections to EAM, FSM, CRM, ticketing systems, and websites. Pricing is available on request. ViiBE was acquired by Praxedo in April 2023 and remains available as a standalone product.

Who it suits

ViiBE suits field service and operational teams, customer assistance teams, and technical support experts. The listed industries include energy, HVAC, telecommunications, and heavy equipment.

What it does well

Customers can join calls without downloading an app
Supports video, screen sharing, and annotations
Routes requests to experts by expertise
Archives calls and reports in work orders
Lists integrations with major business systems

What to know first

Pricing is available on request
No public trial terms are stated
Setting up simultaneous experts depends on acceptance

Getting started

Visit https://viibe.co/.
Contact the team or request a product demo.
Discuss pricing and access with the team.
Access ViiBE through Android, iOS, web, or API on a smartphone, tablet, or computer.
Invite customers to join calls using an SMS or email link.

Verdict

ViiBE combines link-based visual calls with expert routing and searchable work order records. Teams should contact the company for pricing and a product demo.

Questions

How much does ViiBE cost?

ViiBE uses a paid pricing model, with pricing on request.

Can customers join without installing an app?

Yes. A customer can join a call from a link sent by SMS or email without downloading an app.

Which platforms does ViiBE support?

The listed platforms are Android, API, iOS, and web. The maker says it can be accessed on a smartphone, tablet, or computer.

Which integrations are listed?

Named integrations include Zendesk, Praxedo, SAP, Salesforce, Infor, Outlook Email, IBM Maximo, and Microsoft Dynamics. The Web SDK and API also support custom integrations with EAM, FSM, CRM, ticketing systems, and websites.

Who makes ViiBE?

ViiBE was acquired by Praxedo in April 2023 and remains available as a standalone product within Praxedo’s suite.

Facts from ViiBE's own pages

AI archive: The maker says AI captures key moments of work orders on video so users can identify resolution steps. · viibe.co, 8 Oct 2026
Availability: The maker states that 99.9% uptime is guaranteed for all clients. · viibe.co, 8 Oct 2026
Call collaboration: Calls support live video, pictures, document sharing, screen sharing, annotations, and projection of the expert’s mouse onto the caller’s interface. · viibe.co, 8 Oct 2026
Call features: Calls support live video, photos, document sharing, annotations, mouse projection, and screen sharing. · viibe.co, 8 Oct 2026
Company: ViiBE says it was acquired by Praxedo in April 2023; the site publisher is Praxedo, registered in Paris, France. · viibe.co, 8 Oct 2026
Company and acquisition: ViiBE’s about page says Praxedo acquired ViiBE in April 2023 and that ViiBE remains available as a standalone product within Praxedo’s product suite. · viibe.co, 8 Oct 2026
Custom integration: The Web SDK supports custom integrations with EAM, FSM, CRM, ticketing systems, and websites, and provides API access. · viibe.co, 8 Oct 2026
Expert routing: Teams can tag experts by expertise and route requests to a group, connecting the caller to the first expert who accepts. · viibe.co, 8 Oct 2026
Headquarters: Paris, France · viibe.co, 28 Sept 2026
Integrations: The maker lists Zendesk, Praxedo, SAP, Salesforce, Infor, Outlook Email, IBM Maximo, and Microsoft Dynamics as integrations. · viibe.co, 8 Oct 2026
Intended users: ViiBE describes use by field service teams, customer assistance teams, and technical support experts, including in energy, HVAC, telecommunications, and heavy equipment industries. · viibe.co, 8 Oct 2026
Knowledge archive: ViiBE stores calls and reports in issue-specific tickets or work orders and supports real-time tagging and AI summaries of key video moments. · viibe.co, 8 Oct 2026
No-download access: A customer can join a ViiBE call by clicking a link sent by SMS or email, without downloading an app. · viibe.co, 8 Oct 2026
Pricing and access: The pages opened direct visitors to request a demo or speak with an expert; no public plan prices or trial terms were stated on those pages. · viibe.co, 8 Oct 2026
Product: ViiBE provides remote visual support for field operations, connecting customers, field workers, and remote experts through video calls and reports. · viibe.co, 8 Oct 2026
Publisher and headquarters: The legal notice identifies Praxedo as the site publisher and gives its registered office as 28 Rue de Mogador, 75009 Paris, France. · viibe.co, 8 Oct 2026
Sales and support: The maker invites prospective customers to contact its team or request a full product demo; it does not publish a self-serve price on the pages reviewed. · viibe.co, 8 Oct 2026
Security: The maker says data transfer is encrypted in TLS and describes role-based access for managing teams and data visibility. · viibe.co, 8 Oct 2026
Supported devices: ViiBE says it can be accessed through a smartphone, tablet, or computer. · viibe.co, 8 Oct 2026
Who it is for: The site describes the product for industrial technical support, after-sales service, and operational and field teams. · viibe.co, 8 Oct 2026
Work order knowledge: ViiBE stores call and report data in problem-specific tickets and work orders, where users can tag and search archived information. · viibe.co, 8 Oct 2026

Where ViiBE stands on Freedom251

Video Customer Support Software#24 of 26