Freedom251 › Video Customer Support Software
SupportScreen
What SupportScreen is
SupportScreen provides full-screen co-browsing for customer support, with optional remote control of a customer's screen. Customers can usually grant viewing in a browser without downloading software. Remote control requires a small additional download, but not administrative privileges. Customers on Windows, macOS, Linux, or ChromeOS can join, while agents use a modern browser without a download. Agents can annotate the screen or offer ready-to-copy commands even when remote control is off. The service is white label and supports support-desk single sign-on and two-way data integration with voice and chat support. Teams can use post-assistance surveys and reports that include session duration, setup time, and customer satisfaction, with results grouped by agent or team. The maker says data is encrypted at rest and hop-to-hop, video is never stored, and customers can end remote viewing at any time. Fine-grained access controls, audit logging, and an SLA are listed as enterprise features. SupportScreen is a paid product with pricing on request, from CrankWheel. It is designed for support teams helping customers who may lack installed support software, technical experience, a support contract, or a high level of trust.
Who it suits
SupportScreen suits customer support teams that need to guide customers visually, especially when customers may not have support software installed or may be unfamiliar with technical support. It also fits teams seeking white-label service, support-desk SSO, and voice or chat integration.
What it does well
- Customers can grant browser-based screen viewing.
- Annotations and copyable commands work without remote control.
- Reports include session and satisfaction measures.
- Customers can end remote viewing at any time.
- Agents need no download.
What to know first
- Pricing is available on request.
- Remote control requires an additional download.
- Fine-grained access controls and audit logging are enterprise features.
- Video is never stored.
Limits
The service is paid, with pricing on request. Remote control requires a small additional download from the customer.
Getting started
- Visit the SupportScreen website.
- Have support agents use the service in a modern browser.
- Invite customers to grant screen viewing through their browser.
- If remote control is needed, have the customer download the small additional component.
Verdict
SupportScreen offers browser-based co-browsing, optional remote control, and tools for guiding customers without taking control. Pricing is on request, and remote control needs an extra download.
Questions
How much does SupportScreen cost?
SupportScreen is paid, and pricing is on request.
Do customers need to download software?
In most cases, customers can grant screen viewing in a browser without a download. Remote control requires a small additional download.
Which platforms can customers use?
Customers using Windows, macOS, Linux or ChromeOS can join. The customer platform is web.
Can agents help without controlling the customer’s screen?
Yes. Agents can add annotations and provide commands for customers to copy and paste without remote control.
Does SupportScreen record video?
No. Video recording is not included, and the maker says video is never stored.
Who makes SupportScreen?
SupportScreen is a product from CrankWheel, a screen-sharing provider.
Facts from SupportScreen's own pages
- Access and audit
- The maker lists fine-grained access control, audit logging, and an SLA as enterprise features. · supportscreen.com, 8 Oct 2026
- Access controls
- The site lists fine-grained access control and audit logging as enterprise features. · supportscreen.com, 7 Oct 2026
- Agent platform
- Agents use a modern web browser without downloading software. · supportscreen.com, 8 Oct 2026
- Branding and integration
- The service is white label and supports support-desk SSO and two-way data integration with voice and chat support. · supportscreen.com, 7 Oct 2026
- Customer access
- Customers using Windows, macOS, Linux, or ChromeOS can join, and the maker says more than 85% need only to allow screen sharing in their browser. · supportscreen.com, 8 Oct 2026
- Customer feedback
- A post-assistance survey can track customer satisfaction by individual agent. · supportscreen.com, 8 Oct 2026
- Customer privacy
- Customers can end remote viewing at any point, and the maker says nothing is left on the customer's computer after use. · supportscreen.com, 8 Oct 2026
- Designed for
- The product is designed for support teams assisting customers who may lack pre-installed support software, technical experience, a support contract, or an established level of trust. · supportscreen.com, 8 Oct 2026
- Desktop support
- Customers using Windows, macOS, Linux or ChromeOS can join. · supportscreen.com, 7 Oct 2026
- Guidance
- Agents can use annotations and provide ready-to-go commands for customers to copy and paste without remote control. · supportscreen.com, 8 Oct 2026
- Guidance tools
- Agents can show annotations and create commands for customers to copy and paste, even without remote control. · supportscreen.com, 7 Oct 2026
- Headquarters
- CrankWheel ehf. lists its address as Kringlan 1, Reykjavik 103, Iceland. · supportscreen.com, 8 Oct 2026
- Integration
- The maker describes white-label support, single sign-on from the support desk, and two-way data integration with voice and chat support. · supportscreen.com, 8 Oct 2026
- Intended users
- The product is designed for support teams assisting customers who may lack pre-installed support software, technical experience, a support contract or a high level of trust. · supportscreen.com, 7 Oct 2026
- Maker
- SupportScreen is a product from CrankWheel ehf. · supportscreen.com, 8 Oct 2026
- Product
- SupportScreen provides full-screen co-browsing for customer support, allowing agents to view and optionally remote-control a customer's screen. · supportscreen.com, 8 Oct 2026
- Purpose
- SupportScreen provides full-screen co-browsing for customer support, with optional remote control of a customer's screen. · supportscreen.com, 7 Oct 2026
- Remote control
- Remote control is optional and requires a small additional download that does not require administrative privileges. · supportscreen.com, 8 Oct 2026
- Reporting
- Reports can be viewed in aggregate and by agent or team, and include session duration, setup time, and customer satisfaction. · supportscreen.com, 8 Oct 2026
- Security
- The maker says data is encrypted at rest and hop-to-hop, video is never stored, and the service is hosted on AWS and compliant with GDPR and CCPA. · supportscreen.com, 8 Oct 2026
Where SupportScreen stands on Freedom251
- Video Customer Support Software#23 of 26