Side by side
RemoteCall vs SupportScreen
Both stand on video customer support software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidiPhoneLinux+3
Choose RemoteCall if attended support across desktop, mobile, and browser platforms is useful and you need session recording or file transfer. The 14-day trial offers a way to try it; look elsewhere if you need a free plan or more than five sessions per ID under the listed plans.
Visit RemoteCall Paid LinuxMacWeb+1
SupportScreen offers browser-based co-browsing, optional remote control, and tools for guiding customers without taking control. Pricing is on request, and remote control needs an extra download.
Visit SupportScreenThe facts
| RemoteCall | SupportScreen | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | Android, iPhone, Linux, Mac, Web, Windows | Linux, Mac, Web, Windows |
| Lowest paid plan | RemoteCall Visual Support: $40.84 a month | Not published |
| Plans published | 5 | None |
| Maker | RemoteCall | Not published |
| Website | remotecall.com | supportscreen.com |
| On video customer support software | #19 of 26 | #23 of 26 |
RemoteCall: what it does well
- Supports Windows, macOS, Linux, Android, iOS/iPadOS, and web browsers.
- Mobile apps are available.
- Sessions support file transfer and recording.
- A 14-day trial is available.
- Four plans include 1,000 MB of file transfer.
What to know first
- There is no free plan.
- All five listed plans allow five sessions per ID.
- The plans are billed annually.
- Visual Support does not list a file-transfer allowance.
SupportScreen: what it does well
- Customers can grant browser-based screen viewing.
- Annotations and copyable commands work without remote control.
- Reports include session and satisfaction measures.
- Customers can end remote viewing at any time.
- Agents need no download.
What to know first
- Pricing is available on request.
- Remote control requires an additional download.
- Fine-grained access controls and audit logging are enterprise features.
- Video is never stored.
Alternatives to RemoteCall Alternatives to SupportScreen The whole list