No. 11 of 27 ·Video Customer Support Software

CobrowseApp

Web

Freedom report

One barScore 5.3

CobrowseApp is ranked #11 of 27 in video customer support software on Freedom251. It runs on Web. A free trial is offered.

Compared on video customer support software

Purpose: CobrowseApp lets support and customer success teams see users’ pages live and guide them during a conversation.
Setup: Setup uses a JavaScript snippet added to a website or app; the site says no SDK or server-side changes are required.
Customer approval: A user must approve a co-browse request with one click before the agent can guide them.
Screen guidance: Agents can request screen control, navigate pages, and use a focus pointer to draw, circle, underline, or annotate.
Chat and video: The product offers live text chat and one-click escalation to a video call without the customer leaving the website.
Session monitoring: The dashboard shows active user sessions in real time and can filter them by page, company, user type, or behavior.
Integrations: The site names Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Segment as supported tools.
Security claims: The homepage displays SOC 2, ISO 27001, GDPR, and CCPA; it does not provide details about these claims there.
Pricing: The site says every plan includes unlimited co-browsing sessions, drawing tools, and screen control, and directs visitors to request pricing.
Trial: A free trial is available and no credit card is required; the site does not state the trial duration.
Intended users: The product is presented for customer support, customer success, onboarding, and training teams.
Company: The homepage footer identifies Captiwate Inc. as the company behind CobrowseApp.

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