No. 13 of 27 ·Video Customer Support Software

Recursive Labs Visual Engagement Platform

Web · Windows · Mac · Android · iPhone · API

Freedom report

Two barsScore 5.3

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely5 of 6 device platforms
DocumentedPlans, terms and facts published

Recursive Labs Visual Engagement Platform is ranked #13 of 27 in video customer support software on Freedom251. It runs on Android, API, iOS, macOS, Web, Windows. There is no free plan. A free trial is offered.

Compared on video customer support software

Free plan: No
Screen sharing: Yes
Co-browsing: Yes
Visual annotation: Yes
Video recording: Yes
Customer platforms: web_mobile

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The record

Product: Recursive Labs describes its platform as enterprise grade visual customer experience tools for seeing, guiding, and assisting customers in real time.
Remote assistance: Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link without requiring an app or download.
Video features: Agents can pause a video stream, annotate a frozen frame, and add other parties to a call.
Mixed reality: Mixed Reality capabilities let agents point into the video stream, show tools or props, and draw in the stream without an app.
Cobrowsing: ReadOnly Cobrowse can redact sensitive data at the element level and lets agents annotate and guide customers while the customer controls the clicks.
Screensharing: WebRTC Share supports sharing browser tabs, applications, or full desktops on Windows and Mac.
Mobile SDK: Native mobile SDKs for Android and iOS can limit sharing to an app or allow visibility across the device, with controls to shield sensitive panels.
Integrations: The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text.
Security: The privacy policy says the company uses technical and organizational measures including encryption and tokenization, and says product data retention follows the executed service agreement.
Compliance: The Customer Service page says its configurable redaction engine has met security standards from PCI to HIPAA, supports GDPR, and allows customers to specify data retention lifecycles.
Architecture: The company describes its platform as cloud native, laterally scalable, API first, and available with dedicated instances.
Support: The site offers demos and lists sales phone and email contacts for inquiries.
Target customers: The company says it built the platform for enterprise needs, including organizations that may need from 2 to 20,000 seats.
Pricing availability: The Products page says no plans are available for purchase and directs visitors to contact the company.

Where it ranks on Freedom251

Best Video Customer Support Software in 2026#13 of 27

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Sources

recursivelabs.com/about-us· checked 4 Oct 2026
recursivelabs.com/remote-video-assistance· checked 4 Oct 2026
recursivelabs.com/cobrowse-screenshare· checked 4 Oct 2026
recursivelabs.com/enterprise· checked 4 Oct 2026
recursivelabs.com/privacy-policy· checked 4 Oct 2026
recursivelabs.com/customer-service· checked 4 Oct 2026
recursivelabs.com· checked 4 Oct 2026
recursivelabs.com/products· checked 4 Oct 2026
recursivelabs.com/video-products· checked 5 Oct 2026
support.recursivelabs.com/hc/en-us/sections/115000456623-Third-Pa· checked 5 Oct 2026