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Recursive Labs Visual Engagement Platform
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What Recursive Labs Visual Engagement Platform is
Recursive Labs Visual Engagement Platform gives customer-facing teams tools to see a customer’s situation and guide them during a live interaction. Remote Video Assistance lets an agent view smartphone video after the customer opens a text link; the customer does not need to install an app or download software. During a call, an agent can pause the stream, mark up a frozen frame, and bring other participants in. Mixed Reality tools let agents point into the video, draw in the stream, or show tools and props.
ReadOnly Cobrowse lets an agent view a customer’s website, hide sensitive information at the page-element level, and add annotations while the customer remains in control of clicks. WebRTC Share supports sharing browser tabs, applications, or an entire desktop on Windows and Mac. Native Android and iOS SDKs can share an app or the full device, with controls to shield sensitive panels.
Customers can start video from digital properties such as websites, kiosks, QR codes, and online ads, with calls queued for agents. Agents can also move text or voice conversations to video through a one-time link. The platform supports escalation from AI experiences to a live voice or video agent, and dedicated video rooms can connect with scheduling tools such as Calendly or Coconut. Recursive Labs describes its architecture as cloud native and API first, with dedicated instances available.
Who it suits
The platform is aimed at enterprise organizations that need visual support for sales, customer service, onboarding, field service, returns, or insurance. Its tools suit teams that want to guide customers through a live video, website, or mobile-device interaction, including organizations with needs ranging from 2 to 20,000 seats.
What it does well
- Customers can join agent-initiated video from desktop or mobile without installing software.
- Agents can annotate paused smartphone video and add call participants.
- Cobrowse redaction can hide sensitive data at the page-element level.
- Mobile SDKs can shield sensitive panels during sharing.
- WebRTC Share supports tabs, applications, and full desktops on Windows and Mac.
- AI experiences can escalate to live voice or video agents.
What to know first
- There is no free plan.
- Pricing is available on request, and plans cannot be purchased directly from the Products page.
- Desktop sharing is listed for Windows and Mac.
Getting started
- Visit the Recursive Labs website.
- Request a demo or contact sales by phone or email.
- Discuss the paid offering, since pricing is on request and plans are not available for direct purchase.
- Choose the relevant platform and capabilities for the customer interaction.
- For mobile sharing, use the native Android or iOS SDK; customers joining video links do not need an app or download.
Verdict
Choose Recursive Labs when customer-facing teams need live visual assistance across video, cobrowsing, and mobile sharing. Its agent tools support real-time guidance while offering controls for sensitive information. Organizations looking for a self-serve purchase should consider that pricing is on request and the Products page directs visitors to contact the company.
Questions
Does Recursive Labs offer a free plan or trial?
There is no free plan. A free trial is available.
How much does Recursive Labs cost?
Pricing is on request. The Products page says plans are not available for purchase there and directs visitors to contact the company.
Which platforms does it support?
The listed platforms are Android, API, iOS, macOS, web, and Windows. WebRTC Share supports browser tabs, applications, or full desktops on Windows and Mac.
Does it support cobrowsing and screen sharing?
Yes. ReadOnly Cobrowse lets agents view and annotate a customer’s website while the customer controls clicks. WebRTC Share supports tabs, applications, and full desktops on Windows and Mac.
What integrations are listed?
The enterprise page describes prebuilt connectors for CCaaS and CRM applications without naming them. The support integrations page lists Webex Realtime Integration; dedicated video rooms can connect with scheduling tools such as Calendly or Coconut.
How does Recursive Labs describe its security and data handling?
The company says it uses encryption and tokenization to protect personal data, and that product data retention follows the executed service agreement. It also describes configurable redaction that supports GDPR and allows customers to specify data-retention lifecycles.
Facts from Recursive Labs Visual Engagement Platform's own pages
- Agent initiated sessions
- Agents can create a one time link to move a text or voice conversation to video, and customers can join from desktop or mobile without installing software. · recursivelabs.com, 5 Oct 2026
- AI escalation
- AI Assist can escalate a customer from an AI experience to a live voice or video agent, using session or customer data with the routing API. · recursivelabs.com, 5 Oct 2026
- Architecture
- The company describes its platform as cloud native, laterally scalable, API first, and available with dedicated instances. · recursivelabs.com, 4 Oct 2026
- Cobrowse
- ReadOnly Cobrowse lets agents see the customer’s website view, redact sensitive data at the element level, and annotate to help customers navigate. · recursivelabs.com, 5 Oct 2026
- Cobrowsing
- ReadOnly Cobrowse can redact sensitive data at the element level and lets agents annotate and guide customers while the customer controls the clicks. · recursivelabs.com, 4 Oct 2026
- Compliance
- The Customer Service page says its configurable redaction engine has met security standards from PCI to HIPAA, supports GDPR, and allows customers to specify data retention lifecycles. · recursivelabs.com, 4 Oct 2026
- Enterprise architecture
- The company describes its platform as cloud native, laterally scalable and API first, with dedicated instances available. · recursivelabs.com, 5 Oct 2026
- Headquarters
- St. Louis, Missouri, United States · recursivelabs.com, 28 Sept 2026
- Integrations
- The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text. · recursivelabs.com, 4 Oct 2026
- Live video
- Customers can start video calls from digital properties such as websites, kiosks, QR codes or online ads, with calls routed to agents and queued in real time. · recursivelabs.com, 5 Oct 2026
- Mixed reality
- Mixed Reality capabilities let agents point into the video stream, show tools or props, and draw in the stream without an app. · recursivelabs.com, 4 Oct 2026
- Mobile SDK
- Native mobile SDKs for Android and iOS can limit sharing to an app or allow visibility across the device, with controls to shield sensitive panels. · recursivelabs.com, 4 Oct 2026
- Mobile support
- The company says its native Android and iOS SDKs let agents view either an app or the full mobile device, with controls to shield sensitive data. · recursivelabs.com, 5 Oct 2026
- Pricing availability
- The Products page says no plans are available for purchase and directs visitors to contact the company. · recursivelabs.com, 4 Oct 2026
- Product
- Recursive Labs describes its platform as enterprise grade visual customer experience tools for seeing, guiding, and assisting customers in real time. · recursivelabs.com, 4 Oct 2026
- Remote assistance
- Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link without requiring an app or download. · recursivelabs.com, 4 Oct 2026
- Scheduling integration
- Dedicated video rooms can connect with appointment scheduling tools such as Calendly or Coconut. · recursivelabs.com, 5 Oct 2026
- Screensharing
- WebRTC Share supports sharing browser tabs, applications or full desktops on Windows and Mac. · recursivelabs.com, 5 Oct 2026
- Security
- The privacy policy says the company uses technical and organizational measures including encryption and tokenization, and says product data retention follows the executed service agreement. · recursivelabs.com, 4 Oct 2026
- Security and privacy
- Its privacy policy says it uses encryption and tokenization to protect personal data and retains product personal data according to the executed service agreement. · recursivelabs.com, 5 Oct 2026
- Support
- The site offers demos and lists sales phone and email contacts for inquiries. · recursivelabs.com, 4 Oct 2026
- Support and contact
- The company lists sales contact by phone at +1 (425) 785-2337 and email at [email protected]. · recursivelabs.com, 5 Oct 2026
- Supported use cases
- The company presents its tools for sales, customer service, customer onboarding, field service, product returns and insurance. · recursivelabs.com, 5 Oct 2026
- Target customers
- The company says it built the platform for enterprise needs, including organizations that may need from 2 to 20,000 seats. · recursivelabs.com, 4 Oct 2026
Where Recursive Labs Visual Engagement Platform stands on Freedom251
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