Freedom251 › Video Customer Support Software
SightCall Remote Visual Support
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| SightCall Remote Visual Support | Per User; contact sales · Advanced video collaboration · AR guidance · visual data capture · reporting and dashboards · pre-call readiness | On request |
| SightCall Insights | Per User; contact sales · Includes Remote Visual Support · AI insights chat · insights workspace · field-service KPIs | On request |
| SightCall Xpert Knowledge | Per User; contact sales · Includes Remote Visual Support and Insights · expertise capture · AI tutorial generation · knowledge search · APIs | On request |
| SightCall Xpert Knowledge Standalone | Per User; contact sales · 50 external video uploads per month · AI tutorial generation · semantic search · API sharing | On request |
As sightcall.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Facts from SightCall Remote Visual Support's own pages
- API and SDKs
- SightCall publishes REST API documentation in its Admin Portal, Android and iOS SDK references, and a JavaScript Front Library; some SDK material is restricted to tenant administrators. · support.sightcall.com, 15 Oct 2026
- AR guidance
- Users can draw annotations, point at components, measure objects, control a flashlight and edit images during sessions. · sightcall.com, 15 Oct 2026
- Company facts
- LinkedIn lists SightCall as privately held, founded in 2008, headquartered in San Francisco and employing 51–200 people. · linkedin.com, 15 Oct 2026
- Compliance
- SightCall states alignment with GDPR and CCPA and SOC 2 Type II audited controls; its pricing page also lists SOC 3, CSA STAR Level 1 and HIPAA compliance. · sightcall.com, 15 Oct 2026
- Documentation
- SightCall can create structured reports with transcriptions, notes, PDFs, timestamps, face blurring, downloads and media uploads. · sightcall.com, 15 Oct 2026
- Documentation and support
- The help center provides integration guides, troubleshooting articles, documentation, videos, webinars, live online training and in-person training; pricing lists 24/5 business support. · support.sightcall.com, 15 Oct 2026
- Founded
- 2008 · sightcall.com, 23 Sept 2026
- Funding record
- Crunchbase lists four SightCall investors, including Bpifrance and Level Equity Management, and identifies a Series B as the last funding round. · crunchbase.com, 15 Oct 2026
- GetApp support and deployment
- GetApp lists web, Android and iPhone/iPad deployment, with knowledge-base and email/help-desk support. · getapp.com, 15 Oct 2026
- Google Play complaint
- Google Play reviews include reports of invalid login codes and registration emails not arriving. · play.google.com, 15 Oct 2026
- Headquarters
- Redwood City, California, United States · sightcall.com, 23 Sept 2026
- Integrations
- Official integrations include Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, SAP Field Service Management, Genesys, NICE, Microsoft Teams, Outlook and RealWear devices. · support.sightcall.com, 15 Oct 2026
- Legal entity
- The Google Play listing identifies the developer as Sightcall, Inc. and gives a Redwood City, California address. · play.google.com, 15 Oct 2026
- Limit: app adoption
- A Capterra reviewer said customers were confused by downloading the app, so the company switched to sending browser links. · capterra.com, 15 Oct 2026
- Limit: connectivity dependence
- G2’s review synthesis says performance can suffer when internet connections are unstable. · g2.com, 15 Oct 2026
- Limit: feature gaps
- Capterra reviews mention limited product evolution, missing ticket-history storage, weak text reading and a desire to send files or snapshots through chat. · capterra.com, 15 Oct 2026
- Limit: pricing
- G2 displays a five-dollar-sign perceived-cost indicator, and reviewer text says the price can be high for small businesses. · g2.com, 15 Oct 2026
- Limit: screen freezes
- A verified G2 reviewer reported that the screen sometimes gets stuck. · g2.com, 15 Oct 2026
- Limit: session reconnection
- A Capterra reviewer said a disconnected call could not be restarted locally and previous sessions could not be resumed after opening a new one. · capterra.com, 15 Oct 2026
- Limit: storage configuration
- A Capterra reviewer reported needing substantial Azure configuration for long-term media storage and not getting it working correctly. · capterra.com, 15 Oct 2026
- Live collaboration
- The platform provides secure HD one-way or two-way video, screen sharing, chat, multiparty sessions and remote camera controls. · sightcall.com, 15 Oct 2026
- No-app access
- Guests can join from a mobile browser without downloading an application. · sightcall.com, 15 Oct 2026
- Notable news: Expert App
- On October 1, 2026, SightCall announced the Expert App plus general availability of Xpert Knowledge APIs and MCP interfaces. · sightcall.com, 15 Oct 2026
- Notable news: Xpert Knowledge
- SightCall announced Xpert Knowledge on June 12, 2025 as an AI feature that turns service-call audio, video, photos and conversations into multimedia tutorials. · prnewswire.com, 15 Oct 2026
Where SightCall Remote Visual Support stands on Freedom251
- Video Customer Support Software#10 of 26