Freedom251 › Video Customer Support Software
Cobrowse.io
What Cobrowse.io is
Cobrowse.io lets human and AI agents browse and navigate customers' digital channels together in real time, for businesses supporting web and mobile applications. Its listed capabilities include live observation, remote control, full-device screen sharing, session replay, PDF co-browsing, voice and video, and mobile camera sharing. The maker describes data redaction as private by default and offers granular controls for AI agents. Integrations include Intercom, Zendesk, Talkdesk, Salesforce, Genesys, Freshdesk, Microsoft Dynamics 365, Five9, ServiceNow, and Amazon Connect. SDKs are listed for web, iOS, Android, React Native, Flutter, .NET Mobile, macOS, and Windows. Customers can host privately with their chosen cloud provider and region or run it fully on-premise. The maker says it maintains an ISO 27001 security program, is SOC 2 Type 2 compliant, and has an annual third-party audit. The web plan starts at $18/mo (annual); a free development account is available for development and testing, but there is no free plan.
Who it suits
Cobrowse.io suits customer-focused businesses that want agents to collaborate with customers in web or mobile channels. It may also suit teams that need private hosting or on-premise deployment.
What it does well
- Supports web and mobile co-browsing.
- Includes remote control and full-device screen sharing.
- Offers private hosting or fully on-premise deployment.
- Lists integrations with major customer-support platforms.
- Free development account available for development and testing.
What to know first
- No free plan.
- Web plan starts at $18/mo (annual).
- Web and mobile plan is billed annually per agent.
Limits
There is no free plan for ongoing use. Web-only co-browsing starts at $18/mo (annual); the web and mobile apps plan is listed at $36 per agent per month, billed annually.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Web co-browse | annually; per agent · Web co-browsing · named agents | $18 a month |
| Named agents — web | $216.00 per agent per year (= $18.00 per agent/month, billed annually) · Co-browse on web | $216 a year |
| Named agents — web and mobile apps | $36 /agent per month, billed annually · Co-browse on web and mobile apps | $36 a month |
| Web and mobile co-browse | annually; per agent · Web and mobile app co-browsing · named agents | $36 a month |
| Custom | Large agent counts · alternate licensing · enablement services · 24/7 incident response · self-hosting | On request |
As cobrowse.io lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://cobrowse.io/ to learn about the product.
- Register a free account for development and testing, or request a supported technical proof-of-concept for a business evaluation.
- Choose web-only co-browsing or web and mobile app co-browsing, or discuss the Custom plan.
- Select a supported SDK platform for the integration.
- Choose private hosting with a cloud provider and region or fully on-premise deployment if needed.
Verdict
Cobrowse.io combines real-time customer collaboration with web and mobile support and hosting options. Review the listed annual per-agent plans and privacy controls to see whether they fit your needs.
Questions
Is there a free plan?
There is no free plan for ongoing use. A free development account is available for development and testing.
How much does Cobrowse.io cost?
Web-only co-browsing starts at $18/mo (annual). The web and mobile apps plan is listed at $36 per agent per month, billed annually; the Custom plan uses enterprise pricing.
Which platforms does it support?
The listed platforms include Android, iOS, macOS, web, Windows, API, and self-hosted. SDKs are also listed for React Native, Flutter, and .NET Mobile.
Which support tools does it integrate with?
Named integrations include Intercom, Zendesk, Talkdesk, Salesforce, Genesys, Freshdesk, Microsoft Dynamics 365, Five9, ServiceNow, and Amazon Connect.
Can customers host it themselves?
Yes. The maker says customers can host privately with a chosen cloud provider and region or run it fully on-premise.
What security and privacy commitments does the maker state?
The maker says it maintains an ISO 27001 security program, is SOC 2 Type 2 compliant, and receives an annual third-party audit. It also describes its policies as complying with applicable GDPR and CCPA requirements and as HIPAA compliant.
Facts from Cobrowse.io's own pages
- Agent tools
- The product includes laser pointer, annotations, drawing, remote control and full-device screen sharing. · g2.com, 15 Oct 2026
- AI co-browse
- The vendor offers AI-agent co-browsing so virtual agents can see customer screens and use visual guidance tools. · cobrowse.io, 15 Oct 2026
- API
- Public API documentation describes an agent SDK instance with configurable API location, authorization token and license key, including self-hosted endpoints. · docs.cobrowse.io, 15 Oct 2026
- Apple app requirements
- The Cobrowse.io iPhone/iPad app requires iOS 16 or later; the Mac version requires macOS 13 or later and Apple silicon. · apps.apple.com, 15 Oct 2026
- Browser requirements
- Web support covers Chrome 105+, Firefox 142+, Safari 11+, Opera 120+ and Edge 139+. · docs.cobrowse.io, 15 Oct 2026
- Changelog news
- The Android SDK changelog records version 3.17.1 on August 17, 2026, including a requirement for Kotlin 2.0 in the Compose SDK. · github.com, 15 Oct 2026
- Company founded
- LinkedIn lists Cobrowse as founded in 2018. · linkedin.com, 15 Oct 2026
- Company legal name
- The vendor identifies itself as Cobrowse.io LLC. · cobrowse.io, 15 Oct 2026
- Company size
- LinkedIn lists the company size as 11–50 employees. · linkedin.com, 15 Oct 2026
- Custom integration
- Custom agent integrations are designed to be white-label and fit existing call handling, routing, queuing and reporting workflows. · cobrowse.io, 15 Oct 2026
- Custom integrations
- Cobrowse says its custom agent integrations work with agent-facing software and can integrate with existing call handling, routing, queuing, and reporting. · cobrowse.io, 3 Oct 2026
- Deployment
- The maker says customers can host privately with their chosen cloud provider and region or fully on-premise. · cobrowse.io, 3 Oct 2026
- Documentation depth
- The documentation includes installation, feature guides, agent integrations, authentication, hosting, API reference, troubleshooting and security topics. · support.cobrowse.io, 15 Oct 2026
- Features
- The maker lists live observation, remote control, full device screen sharing, session replay, PDF co-browsing, voice and video, and mobile camera sharing among its feature spotlights. · cobrowse.io, 3 Oct 2026
- Founded
- The About page lists 2018 as the founding year. · cobrowse.io, 3 Oct 2026
- Free development account
- The documentation says users can register a free account for development and testing. · docs.cobrowse.io, 3 Oct 2026
- Free evaluation
- The JavaScript SDK repository describes the SDK as free to try and instructs users to create an account and free license key. · github.com, 15 Oct 2026
- Headquarters
- The Apple listing gives Cobrowse.io LLC an address at 10 Allen Road, Wellesley, Massachusetts, United States. · apps.apple.com, 15 Oct 2026
- Hosting regions
- Managed hosting is offered as global, EU and US-only processing/storage options in addition to self-hosting. · support.cobrowse.io, 15 Oct 2026
- Integrations
- Named integrations include Salesforce, Genesys, Zendesk, Talkdesk, Intercom and Freshworks. · g2.com, 15 Oct 2026
- License model
- The legal terms grant a non-exclusive, non-transferable right to use proprietary software and prohibit reverse engineering, redistribution and unauthorized modification. · cobrowse.io, 15 Oct 2026
- Limit: performance
- Some G2 reviewers report lag or slower session loading during busy periods and request better responsiveness. · g2.com, 15 Oct 2026
- Limit: pricing
- Some G2 reviewers consider per-agent pricing less competitive for smaller businesses. · g2.com, 15 Oct 2026
- Limit: reporting
- Several G2 reviewers ask for stronger administration, analytics, session insights and reporting. · g2.com, 15 Oct 2026
Where Cobrowse.io stands on Freedom251
- Video Customer Support Software#7 of 26