Zoho Assist
Zoho Assist provides attended and on-demand remote support, along with unattended access for connecting to devices without someone present. It supports Windows, macOS, Linux, iOS, Android, Chrome OS, Raspberry Pi, and web browsers. Tools include screen sharing, multi-monitor navigation, chat, session scheduling, file transfers, and diagnostic tools. On-demand sessions can start without prior downloads, and technicians do not need to install software to initiate them. Remote camera sharing offers augmented-reality assistance through smartphone cameras or smartglasses. Browser cobrowse provides real-time guidance with page highlighting and masking for sensitive data. The free plan includes one technician and five devices. Remote Support Standard costs 10.00 USD per month, billed annually, and provides two concurrent sessions per technician. Plans can be upgraded, downgraded, or canceled at any time. Zoho lists TLS 1.2 and AES 256-bit encryption and recurring security audits. Higher plans add team administration tools, while Enterprise Support includes 24/7 technical assistance by live chat or email.
Who it is for
Zoho Assist suits technicians and support teams providing remote help or managing unattended devices. Browser cobrowse and remote camera sharing also suit support that benefits from visual guidance.
What is good
- Supports attended, on-demand, and unattended access.
- Works across desktop, mobile, browser, and Raspberry Pi.
- On-demand sessions require no prior downloads.
- Plans can be changed or canceled at any time.
What to know first
- Free plan is limited to one technician and five devices.
- Remote Support Standard costs 10.00 USD per month billed annually.
- Enterprise Support is needed for 24/7 technical assistance.
Verdict
Zoho Assist combines remote access with session tools and visual guidance across a broad range of platforms. Its free plan is small, so check the listed device and technician allowance against your needs.
Zoho Assist plans and pricing
All plansCompared on remote desktop software
- Free plan
- Yes
- Access mode
- both
- Supported platforms
- Windows, macOS, Linux, iOS, Android, Chrome OS, Raspberry Pi, web browser
- File transfer
- Yes
- Session recording
- Yes
- Mobile apps
- Yes
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