Freedom251 › Video Customer Support Software
LiveCall
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | 1 service URL · 1 user · core calling, screen sharing, file transfer, status, staff/call/account management, menu/store mode and surveys | Free |
| Enterprise | API/data integration · individual customization · industry-specific flows | On request |
| Pro | Standard features plus payment, product registration and sales management | On request |
| Standard | Unlimited URLs and accounts* · reservations · custom branding · *monthly fee varies by URL/account count | On request |
As livecall.jp lists them, read 14 Oct 2026. The maker's own page has the final word.
Facts from LiveCall's own pages
- Admin console
- Administrators can monitor staff status, bookings, call history, users, sales and download call, reservation and sales data as CSV or Excel. · livecall.jp, 14 Oct 2026
- Analytics integration
- Google Analytics tracking can be embedded to measure visitors and conversions through the LiveCall flow. · livecall.jp, 14 Oct 2026
- API and extensibility
- LiveCall offers API and data integration on request, including embedding calls in a customer's app and returning users to that app afterward. · livecall.jp, 14 Oct 2026
- Apple app requirements
- The Spinshell iPhone/iPad app requires iOS or iPadOS 13 or later; its latest listed version is 1.3.15 from December 27, 2022. · apps.apple.com, 14 Oct 2026
- Automatic call distribution
- Its ACD routes calls according to operator skills and availability. · livecall.jp, 14 Oct 2026
- Bandwidth guidance
- The support center recommends about 750 Kbps each way for one-to-one video, 1.5 Mbps each way for HD and an additional 1.2 Mbps each way for screen sharing. · support.livecall.net, 14 Oct 2026
- Browser access
- Customers can start calls from a browser on a computer or smartphone without downloading an app. · livecall.jp, 3 Oct 2026
- Browser requirements
- Recommended clients are current Chrome on Windows, Mac and Android and Safari on iPhone/iPad; Internet Explorer is unsupported and embedded WebViews may fail. · support.livecall.net, 14 Oct 2026
- Calling
- Features include video and audio calls, real-time operator availability, automatic call routing, screen sharing, chat, and file sending. · livecall.jp, 3 Oct 2026
- Certifications
- The maker states that Spinshell holds ISO/IEC 27001 and ISO/IEC 27017 certifications for the relevant security management scope and LiveCall cloud service. · livecall.jp, 3 Oct 2026
- Chat and files
- During calls, users can exchange text, URLs, photos and PDFs, and customers can email themselves the chat log. · livecall.jp, 14 Oct 2026
- Co-browsing
- The optional co-browsing feature lets staff remotely operate a customer's web page to guide form completion. · livecall.jp, 14 Oct 2026
- Company capital
- Spinshell reports capital of ¥168 million including capital reserve as of July 2023. · spinshell.com, 14 Oct 2026
- Company identity
- LiveCall is operated by Spinshell, Inc. (スピンシェル株式会社), founded in February 2006 and headquartered in Tokyo. · spinshell.com, 14 Oct 2026
- Founded
- 2006 · livecall.jp, 23 Sept 2026
- Free trial
- The maker advertises a free trial to try LiveCall features, but does not state a trial duration on the opened pages. · livecall.jp, 3 Oct 2026
- GetApp pricing listing
- GetApp lists a starting price of 49 per feature per month and indicates both a free version and free trial. · getapp.com, 14 Oct 2026
- Group calls
- The group-call option supports conversations involving three or more participants. · livecall.jp, 14 Oct 2026
- Headquarters
- Tokyo, Japan · livecall.jp, 23 Sept 2026
- Implementation
- The maker says LiveCall can be set up by adding a link to a website and describes implementation as possible in as little as three days. · livecall.jp, 3 Oct 2026
- In-call payments
- An optional payment function allows product purchase and card payment during a video call. · livecall.jp, 14 Oct 2026
- Integrations
- LiveCall can connect with a company's app or other systems through API and data integrations; Google Analytics tracking can also be embedded. · livecall.jp, 3 Oct 2026
- Limit: Capterra reviewers
- Complaints include an outdated or unintuitive dashboard, occasional stale or missing data, crashes and limited custom fields beyond a mobile number. · capterra.com, 14 Oct 2026
- Limit: screen sharing
- Screen sharing can be initiated only on Windows or Mac, with at most two simultaneous shares. · support.livecall.net, 14 Oct 2026
Where LiveCall stands on Freedom251
- Video Customer Support Software#1 of 26