Median
Median is a web-based cobrowsing and screen-sharing tool for customer support teams. Its live visitor dashboard shows site visitors in real time, and an agent can join a visitor with one click, without asking them to install software or accept an invite. Agents can point with a cursor, highlight or draw on the page, then request the customer's approval to type and click. Phone Mode offers a separate route into a share: a caller presses CTRL five times and gives the agent the resulting code. One-to-one audio and video streaming through a customer's website is also available on Expert plans. Admins can exclude selected parts of a website from sharing. Median says it does not record session data and describes the service as CCPA and GDPR compliant. It works only on pages where its code is installed, not unrelated browser tabs or the desktop. The service is available as API, self-hosted, and web software. A free plan is available; paid plans start at 25.00 USD per month per user, billed annually.
Who it is for
Median suits live customer support teams, software onboarding and support teams, and call centers that need to guide visitors on their websites. Its API, self-hosted, and web options may suit teams with different deployment needs.
What is good
- Visitors can join without invites, downloads, or installs.
- Agents can highlight, draw, and request control.
- Phone Mode supports screen sharing during calls.
- Admins can exclude parts of a site from sharing.
- Free plan and 14-day trial are available.
What to know first
- Sharing is limited to pages with Median's code.
- It cannot show unrelated tabs or the desktop.
- Business plans exclude chat integrations and audio/video streaming.
- Paid plans start at 25.00 USD per user monthly, billed annually.
Verdict
Median combines guided website sharing with controls for visitor privacy and agent access. Check the page-code requirement and plan limits before choosing it, especially if you need chat integrations or audio and video streaming.
Median plans and pricing
All plansCompared on video customer support software
- Free plan
- Yes
- Paid from
- $25/user/mo
- Screen sharing
- Yes
- Co-browsing
- Yes
- Visual annotation
- Yes
- Video recording
- No
- Customer platforms
- web_mobile
