Cardina

Cardina is a browser-based cobrowsing tool for support and sales teams helping customers over phone or live chat. It suits teams that need to guide customers through web tasks, with permission-based control when pointing is not enough. Its focus is customer assistance rather than broad device support.

Overview

Agents can view a customer’s screen, draw attention to where to click, or share their own screen. With customer permission, they can scroll, click and type on the customer’s behalf. That gives teams a useful step between verbal directions and taking action for the customer, but control depends on consent rather than being a silent support shortcut.

Optional session replay lets teams revisit interactions. Passwords are automatically blocked, and customers can block selected page elements so that the information is not sent through Cardina’s servers. Customers can revoke viewing permission at any time, and an audit log provides visibility into agent actions. These controls support sensitive customer-facing work, though teams still need to decide when recording or remote control is appropriate.

Key features

• Screen guidance: Agents can annotate the customer’s screen or share their own, which helps explain visual steps without taking control.
• Permission-based control: Once the customer allows it, agents can scroll, click and type. This can help resolve a stuck task, but is not a substitute for customer consent.
• Optional replay: Teams can record and replay past sessions for review. The add-on provides 10,000 additional sessions per month.
• Privacy and oversight: Automatic password blocking, customer-controlled page blocking, revocable viewing permission and a full audit log offer practical safeguards for support sessions.
• Web compatibility: Cardina says it works with React, Vue, Angular, Iframe, Canvas and Shadow DOM, and lists Safari, Firefox, Chrome and Edge. It also names integrations with Intercom, Zendesk, Salesforce, Sentry and Slack.
• Security and retention: Cardina says traffic is encrypted with TLS and customer data with AES-256. Session data is deleted after viewing unless recording is enabled. It says it is audited annually for SOC 2 Type II, complies with GDPR and CCPA, and is HIPAA compliant with a standard BAA for qualifying customers.

Integration requires adding a few lines of code to a site; Cardina says an engineer can complete it in under five minutes. Help is offered by email, live chat or call, with 24/7 contact. These are useful provisions for teams adding cobrowsing to an existing web service, but the product’s stated customer platform is web.

Pricing

The Free plan is a 14-day trial rather than an ongoing free tier, so it suits evaluation rather than long-term use. Pro starts at $69 a month per seat; teams should account for seat count and choose monthly or annual billing. The $89 a month replay add-on is relevant when the included replay capacity is not enough. Enterprise is aimed at larger deployments willing to commit to at least 20 seats and six months, with custom pricing.

Platforms

Cardina is a web product. Its browser support and compatibility claims make it a candidate for teams supporting web experiences across common browsers and frameworks, not a stated choice for native mobile or desktop assistance.

Who it's for

Cardina is best suited to customer support and sales teams that need to guide people through website tasks, especially when a visual explanation or consent-based intervention can shorten a confusing interaction. Teams handling sensitive pages may value customer-controlled blocking and replay safeguards. It is less suitable for organizations seeking an all-device remote-support suite or a permanent free plan.

Pros and cons

• Pros: Agents can progress from screen annotation to customer-approved control, giving support teams more than verbal instructions alone.
• Pros: Password blocking, selective page blocking, revocable permission and an audit log address important privacy and oversight needs.
• Pros: Framework compatibility, browser coverage and named service integrations make it relevant to web support workflows.
• Cons: The free option lasts 14 days, so continued use requires a paid plan.
• Cons: Pro is priced per seat, and replay capacity beyond the included amount costs an additional $89 a month.
• Cons: Its stated platform is web, limiting its fit for teams that need support across desktop and mobile operating systems.

Alternatives

Choose Zoho Assist if you need remote support across Android, iOS, Linux, macOS, web and Windows, or a free plan capped at one technician and five devices; its Remote Support Standard plan is $10 a month.

Surfly is another option, with a free plan capped at five sessions per month and support across web, mobile, desktop, API and self-hosted platforms.

Consider LiveCall for a free plan limited to one service URL and one user account, with unlimited service URLs and accounts on Standard at a monthly fee that varies by number of users.

Median offers a free-for-life Starter plan with one-click screen sharing, privacy controls, phone mode and Google SSO, but excludes show cursor, highlight, draw and full control.

Help Lightning Remote Assistance has an enterprise license customized for the customer. Grypp Universal CoBrowse, SupportScreen and SightCall Remote Visual Support are also alternatives.

For a broader category comparison, see Video Customer Support Software.

Verdict

Choose Cardina if your support or sales team needs browser-based visual guidance, customer-approved control and optional session review in one workflow. Its privacy controls strengthen that case, but the trial-only free option, per-seat Pro pricing and web focus are reasons to look elsewhere if you need long-term free use or wider device support.