No. 4 of 27 ·Video Customer Support Software

Cardina

Web · paid plans from $69/mo

Freedom report

Two barsScore 6.4

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Cardina is ranked #4 of 27 in video customer support software on Freedom251. It runs on Web. There is a free plan. A free trial is offered. Paid plans start at $69/mo.

Cardina plans and pricing

All plans

Free Free 14 day trial · no credit card required cardina.com · 5 Oct 2026

Pro $69/mo Billed monthly or annually Per seat cardina.com · 5 Oct 2026

Extra Replay sessions add-on $89/mo Additional 10,000 sessions / month cardina.com · 5 Oct 2026

Enterprise Not published Custom Minimum 6 months · 20 seats cardina.com · 5 Oct 2026

Compared on video customer support software

Free plan: No
Paid from: $69/user/mo
Screen sharing: Yes
Co-browsing: Yes
Visual annotation: Yes
Video recording: Yes
Customer platforms: web

Best Cardina alternatives

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The record

Product: Cardina lets support and sales teams see, draw on, and cobrowse a customer’s screen during a phone or live chat interaction.
Guidance: Agents can highlight where customers should click by drawing on their screen or sharing the agent’s screen.
Remote control: With customer permission, agents can scroll, click, and type on the customer’s behalf.
Session replay: Cardina can optionally record and replay past sessions for review.
Privacy controls: Passwords are automatically blocked, and customers can selectively block page elements so blocked information is not sent through Cardina’s servers.
Permissions and audit: Users can revoke viewing permission at any point, and Cardina provides visibility into agent actions through a full audit log.
Integrations: Cardina lists integrations with Intercom, Zendesk, Salesforce, Sentry, and Slack.
Compatibility: Cardina says it works across users’ devices and with web technologies including React, Vue, Angular, Iframe, Canvas, and Shadow DOM.
Browser support: The homepage lists Safari, Firefox, Chrome, and Edge as supported technologies or browsers.
Compliance: Cardina says it is SOC 2 Type II audited annually and complies with GDPR and CCPA; it also says it is HIPAA compliant and can execute a standard BAA for qualifying customers.
Encryption and retention: Cardina says data sent to or from the service is encrypted with TLS, customer data is encrypted with AES-256, and session data is deleted after viewing unless recordings are enabled.
Infrastructure: Cardina says it hosts data in Google Cloud facilities and that its data centers are SOC 2, ISO 27001, and HITRUST compliant.
Setup: Cardina says integration takes under five minutes for an engineer and requires inserting a few lines of code into a site.
Support: Cardina offers help by email, live chat, or call and says customers can contact it 24/7.
Price from: $69/mo

Where it ranks on Freedom251

Best Video Customer Support Software in 2026#4 of 27

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Sources

cardina.com· checked 5 Oct 2026
cardina.com/pricing· checked 5 Oct 2026
cardina.com/security· checked 5 Oct 2026
cardina.com/company· checked 5 Oct 2026