ManageEngine Remote Access Plus

ManageEngine Remote Access Plus is remote-access software for teams supporting computers and mobile devices. It is best suited to small support teams that want a choice of cloud or on-premises plans. Its main appeal is broad platform support at a low entry price; its main constraint is the 25-computer ceiling on paid plans.

Overview

Remote Access Plus combines remote access with file transfer and session recording across Windows, macOS, Linux, Android, iOS and the web. That range suits teams working across different endpoint types, while mobile apps add another way to connect. The device limits matter: the free plan supports 10 devices, and paid plans cover 25 computers with five technicians. It is a more natural fit for a small support operation than a team managing a larger fleet.

Key features

• File transfer: Included, so support work can involve moving files as well as connecting remotely.
• Session recording: Available for remote sessions, a useful record for support teams.
• Windows, macOS, Linux, Android, iOS and web support: This breadth makes it relevant to mixed-platform environments rather than teams focused on a single operating system.
• Mobile apps: Mobile apps complement the browser and desktop coverage.

Pricing

The Free plan costs nothing and supports 10 devices. It is the sensible starting point for a small setup, but it does not match the 25-computer capacity of paid plans.

Standard Cloud costs $10 a month on the monthly plan or $100 a year on the annual plan. Standard On-Premises costs $75 a year on the annual plan, or $187 a month for a perpetual license. Each Standard option covers 25 computers and five technicians. The cloud monthly plan avoids an annual term; the annual cloud and on-premises options trade that flexibility for an annual billing commitment. The perpetual license is a distinct licensing choice, but its stated monthly price is higher than the annual option.

Professional Cloud costs $15 a month monthly or $150 a year annually. Professional On-Premises costs $95 a year annually, or $237 a month for a perpetual license. These plans keep the same 25-computer and five-technician limits as Standard, so the higher price does not buy additional stated capacity. Choose Professional only if its tier is the right fit; Standard is the lower-cost choice when those limits suffice. A 30-day trial is also offered.

Platforms

Remote Access Plus supports Windows, macOS, Linux, Android, iOS and web. This combination suits teams with both desktop and mobile endpoints, though the paid plans' computer limit remains the clearest scale constraint.

Who it's for

Small IT and support teams that need to connect across several operating systems, transfer files and record sessions should consider it. The free tier suits a setup of up to 10 devices, while paid plans offer five technician seats and capacity for 25 computers. Larger fleets should look elsewhere rather than assume that the listed paid capacity will scale with them.

Pros and cons

• Pro: Free coverage for 10 devices offers a low-commitment way to start.
• Pro: Windows, macOS, Linux, Android, iOS and web support serves mixed-platform environments.
• Pro: File transfer and session recording cover two practical support-session needs.
• Con: Paid plans stop at 25 computers and five technicians, limiting their fit for larger support teams.
• Con: Professional plans cost more than Standard while retaining the same stated capacity.

Alternatives

TeamViewer Remote is worth considering for personal, non-commercial use: its free plan is expressly for that purpose, and its supported platforms include Windows, macOS, Linux, Android, iOS and web. Zoho Assist is another broad-platform freemium option; its free plan covers one technician and five devices, less device capacity than Remote Access Plus's free tier. HopToDesk offers a free plan for two users and up to three devices, making it an option for a smaller setup.

Getscreen.me has a free plan for one seat and two devices, with a 50 MB per-file limit. Jump Desktop offers free browser access on any platform with unlimited computers, while its apps may require a one-time purchase. Remote Desktop has a free plan for one licensed user, one concurrent connection and three unattended devices. Iperius Remote offers a free plan for one connection. Admin By Request Secure Remote Access is another freemium option.

For a broader shortlist, browse Remote desktop software or Remote Support Software.

Verdict

Choose ManageEngine Remote Access Plus if a small team wants broad platform coverage, file transfer and session recording, with cloud and on-premises licensing choices. The free plan and five-technician paid tiers are appealing for modest setups; the firm 25-computer paid cap is the reason to look elsewhere when your support fleet needs more room.