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Instead of OpenScape Contact Center Enterprise
OpenScape Contact Center Enterprise alternatives
OpenScape Contact Center Enterprise handles customer service across voice, email, chat, social media, and bots for OpenScape communications platforms. It brings interactions into a contextual 360-degree view, with skills-based routing for inbound and outbound contacts, browser-based agent and supervisor applications, callback handling, and real-time, historical, and Life-of-Call reporting. Its self-service IVR supports speech recognition and text-to-speech, and its APIs and integrations include REST SDK, SAP ICI, Siebel, and third-party screen-pop applications.
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Freshcaller
Free plan AndroidiPhoneWebCloud calling with international numbers and call intelligence — Freshcaller is cloud-based, with phone numbers from more than 90 countries, call recordings, transcripts, and live dashboards.
Free plan · paid from $15/user/mo (annual) · 14-day trial Visit site - 2
C-Zentrix Contact Center
by C-Zentrix Contact CenterFree plan AndroidAPIiPhone+2Contact centers needing workforce management — C-Zentrix adds workforce management and offers Android, iOS, web, API, and self-hosted platforms.
Pricing on request · 7-day trial Visit site - 3
CallHub
by CallHubFree trial AndroidAPIiPhone+3Campaign calling, texting, and digital organizing — CallHub focuses on campaign and digital organizing, with phone banking, mass texting, email outreach, and workflow automation.
From $0.04 Visit site - 4
Genesys Cloud CX
by Genesys Cloud CXFree trial AndroidAPIiPhone+4Teams seeking a contact center with published annual pricing — Genesys Cloud CX offers workspace and mobile associate experience and states enterprise-grade security, compliance, and governance.
From $75/user/mo (annual) Visit site - 5
Mitel CX
Paid AndroidAPIExtension+4Contact centers needing workforce optimization and speech analytics — Mitel CX adds workforce forecasting and scheduling, quality management, speech analytics, and no-code AI virtual agents.
Pricing on request Visit site - 6
Amazon Connect
Free trial AndroidAPIiPhone+1Teams handling a broad set of digital channels — Amazon Connect supports channels including WhatsApp and Apple Messages and covers proactive outreach through self-service and agent assistance.
Free plan Visit site - 7
8x8 Contact Center
Paid AndroidAPIiPhone+3Omnichannel teams needing workforce management — 8x8 Contact Center supports RCS and video alongside voice, chat, email, SMS, and social channels, and includes workforce management.
Pricing on request Visit site - 8
AceCX
Free trial AndroidiPhone - 9
Newfies-Dialer
Free trial APILinuxSelf-hosted+1 - 10
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DialPhone Contact Center
Free trial AndroidAPIiPhone+3 - 12
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Vocalcom Hermes360
Paid APISelf-hostedWeb - 16
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VCC Live
Paid AndroidAPIWeb+15.8 Visit site - 19
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Vonage Contact Center
Paid Web - 27
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Avaya Aura Contact Center
Paid APILinuxSelf-hosted+1 - 31
Nectar Desk CTI
Paid APIExtensionWeb
The main constraints to weigh are its OpenScape platform compatibility and the extra Multichannel User license required for email and web collaboration. Pricing is on request, and workforce management is not included. Alternatives differ in areas such as cloud delivery, campaign organizing, workforce tools, channel coverage, and published starting prices. Before switching, consider which communication platform you need, which channels agents must handle, and whether routing, automation, reporting, or workforce management matters most. Also compare the available mobile and desktop platforms and any per-user or usage-based charges against OpenScape's licensing requirements.
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