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Best Zendesk Contact Center Alternatives in 2026

Updated

20 apps from call center software ranked against Zendesk Contact Center on the same published basis.

  1. 1
    Freshcaller Free plan AndroidiOSWeb $15/mo7.9
    Zendesk Contact Center vs Freshcaller
  2. 2
    OpenScape Contact Center Enterprise AndroidapiiOSself-hostedWeb 7.0
    Zendesk Contact Center vs OpenScape Contact Center Enterprise
  3. 3
    C-Zentrix Contact Center Free plan AndroidapiiOSself-hostedWeb Free7.0
    Zendesk Contact Center vs C-Zentrix Contact Center
  4. 4
    CallHub Free plan AndroidapiiOSMacWeb $0.05/mo7.0
    Zendesk Contact Center vs CallHub
  5. 5
    Genesys Cloud CX WebWinMaciOSAndroid $75/mo6.9
    Zendesk Contact Center vs Genesys Cloud CX
  6. 6
    Mitel CX apiself-hostedWebWin 6.9
    Zendesk Contact Center vs Mitel CX
  7. 7
    Amazon Connect Free trial AndroidapiiOSWeb 6.8
    Zendesk Contact Center vs Amazon Connect
  8. 8
    8x8 Contact Center AndroidapiiOSMacWeb 6.8
    Zendesk Contact Center vs 8x8 Contact Center
  9. 9
    Zoom Contact Center AndroidapiiOSMacWeb $69/mo6.8
    Zendesk Contact Center vs Zoom Contact Center
  10. 10
    RingCentral RingCX apiMacWebWin $65/mo6.7
    Zendesk Contact Center vs RingCentral RingCX
  11. 11
    GoTo Contact Center AndroidiOSMacWebWin 6.7
    Zendesk Contact Center vs GoTo Contact Center
  12. 12
    Google Contact Center AI Platform Free trial AndroidapiiOSWeb 6.6
    Zendesk Contact Center vs Google Contact Center AI Platform
  13. 13
    MiContact Center Business AndroidapiiOSMacself-hosted 6.6
    Zendesk Contact Center vs MiContact Center Business
  14. 14
    Dialpad Support Free trial AndroidapiextensioniOSMac $8,095/mo6.6
    Zendesk Contact Center vs Dialpad Support
  15. 15
    Netcall Omnichannel Contact Centre Web £1,725/mo6.6
    Zendesk Contact Center vs Netcall Omnichannel Contact Centre
  16. 16
    Sinch Contact Pro apiWeb 6.6
    Zendesk Contact Center vs Sinch Contact Pro
  17. 17
    Altitude Xperience apiself-hostedWeb 6.6
    Zendesk Contact Center vs Altitude Xperience
  18. 18
    Callision Free plan Web $19.99/mo6.6
    Zendesk Contact Center vs Callision
  19. 19
    Avaya Experience Platform apiself-hostedWeb $48/mo6.5
    Zendesk Contact Center vs Avaya Experience Platform
  20. 20
    storm CONTACT apiWeb 6.5
    Zendesk Contact Center vs storm CONTACT

Zendesk Contact Center alternatives compared

#AppScoreFree planFromRuns on
1Freshcaller7.9Free plan$15/moAndroid, iOS, Web
2OpenScape Contact Center Enterprise7.0Android, API, iOS, self-hosted, Web, Windows
3C-Zentrix Contact Center7.0Free planFreeAndroid, API, iOS, self-hosted, Web
4CallHub7.0Free plan$0.05/moAndroid, API, iOS, Mac, Web, Windows
5Genesys Cloud CX6.9No$75/moWeb, Windows, Mac, iOS, Android
6Mitel CX6.9API, self-hosted, Web, Windows
7Amazon Connect6.8NoAndroid, API, iOS, Web
88x8 Contact Center6.8Android, API, iOS, Mac, Web, Windows
9Zoom Contact Center6.8No$69/moAndroid, API, iOS, Mac, Web, Windows
10RingCentral RingCX6.7No$65/moAPI, Mac, Web, Windows
11GoTo Contact Center6.7Android, iOS, Mac, Web, Windows
12Google Contact Center AI Platform6.6Android, API, iOS, Web
13MiContact Center Business6.6Android, API, iOS, Mac, self-hosted, Web, Windows
14Dialpad Support6.6No$8,095/moAndroid, API, Browser, iOS, Mac, Web, Windows
15Netcall Omnichannel Contact Centre6.6£1,725/moWeb
16Sinch Contact Pro6.6API, Web
17Altitude Xperience6.6API, self-hosted, Web
18Callision6.6Free plan$19.99/moWeb
19Avaya Experience Platform6.5No$48/moAPI, self-hosted, Web
20storm CONTACT6.5API, Web
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Questions about Zendesk Contact Center alternatives

What is the best alternative to Zendesk Contact Center?

Freshcaller, number 1 in call center software with a score of 7.9 out of 10. The others here: OpenScape Contact Center Enterprise, C-Zentrix Contact Center, CallHub and 16 more.

What is the best free alternative to Zendesk Contact Center?

Freshcaller is the best-ranked alternative with a free plan. 4 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.