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Best Web Help Desk Alternatives in 2026

Updated

20 apps from IT SLA management software ranked against Web Help Desk on the same published basis.

  1. 1
    Desk365 Free plan AndroidapiiOSWeb $12/mo6.6
    Web Help Desk vs Desk365
  2. 2
    KIX Free plan AndroidapiiOSLinuxself-hosted €33/mo6.6
    Web Help Desk vs KIX
  3. 3
    FreeITSM Free plan apiLinuxself-hostedWebWin Free6.5
    Web Help Desk vs FreeITSM
  4. 4
    iTop Free plan apiLinuxself-hostedWebWin Free6.5
    Web Help Desk vs iTop
  5. 5
    QueueDesk Free plan Web $79/mo6.4
    Web Help Desk vs QueueDesk
  6. 6
    Vivantio apiself-hostedWeb $49/mo6.4
    Web Help Desk vs Vivantio
  7. 7
    Nova-Suite Free plan apiself-hostedWeb Free6.3
    Web Help Desk vs Nova-Suite
  8. 8
    SlaMetric Free plan Web Free6.3
    Web Help Desk vs SlaMetric
  9. 9
    GLPI Free trial AndroidapiLinuxMacself-hosted €19/mo5.7
    Web Help Desk vs GLPI
  10. 10
    ManageEngine ServiceDesk Plus AndroidiOSLinuxMacWeb $13/mo5.6
    Web Help Desk vs ManageEngine ServiceDesk Plus
  11. 11
    Xurrent Service Level Management AndroidapiiOSWeb 5.6
    Web Help Desk vs Xurrent Service Level Management
  12. 12
    Proactivanet ITSM AndroidapiiOSWeb 5.5
    Web Help Desk vs Proactivanet ITSM
  13. 13
    USU Knowledge Management apiLinuxself-hostedWebWin 5.5
    Web Help Desk vs USU Knowledge Management
  14. 14
    Jitbit Helpdesk Free trial AndroidapiiOSLinuxself-hosted $24/mo5.4
    Web Help Desk vs Jitbit Helpdesk
  15. 15
    Matrix42 FastViewer Free trial AndroidiOSMacself-hostedWeb €45/mo5.4
    Web Help Desk vs Matrix42 FastViewer
  16. 16
    OpenText Service Management AndroidiOSWeb 5.4
    Web Help Desk vs OpenText Service Management
  17. 17
    Serviceaide Intelligent Service Management self-hostedWeb $1,800/mo5.4
    Web Help Desk vs Serviceaide Intelligent Service Management
  18. 18
    Lansweeper Free trial $199/mo5.3
    Web Help Desk vs Lansweeper
  19. 19
    Patryone Service Desk Web 5.3
    Web Help Desk vs Patryone Service Desk
  20. 20
    SimpleOne ITSM apiWeb 5.3
    Web Help Desk vs SimpleOne ITSM

Web Help Desk alternatives compared

#AppScoreFree planFromRuns on
1Desk3656.6Free plan$12/moAndroid, API, iOS, Web
2KIX6.6Free plan€33/moAndroid, API, iOS, Linux, self-hosted, Web
3FreeITSM6.5Free planFreeAPI, Linux, self-hosted, Web, Windows
4iTop6.5Free planFreeAPI, Linux, self-hosted, Web, Windows
5QueueDesk6.4Free plan$79/moWeb
6Vivantio6.4No$49/moAPI, self-hosted, Web
7Nova-Suite6.3Free planFreeAPI, self-hosted, Web
8SlaMetric6.3Free planFreeWeb
9GLPI5.7No€19/moAndroid, API, Linux, Mac, self-hosted, Web, Windows
10ManageEngine ServiceDesk Plus5.6No$13/moAndroid, iOS, Linux, Mac, Web, Windows
11Xurrent Service Level Management5.6No—Android, API, iOS, Web
12Proactivanet ITSM5.5No—Android, API, iOS, Web
13USU Knowledge Management5.5No—API, Linux, self-hosted, Web, Windows
14Jitbit Helpdesk5.4No$24/moAndroid, API, iOS, Linux, self-hosted, Web, Windows
15Matrix42 FastViewer5.4No€45/moAndroid, iOS, Mac, self-hosted, Web, Windows
16OpenText Service Management5.4No—Android, iOS, Web
17Serviceaide Intelligent Service Management5.4No$1,800/moself-hosted, Web
18Lansweeper5.3No$199/mo—
19Patryone Service Desk5.3No—Web
20SimpleOne ITSM5.3No—API, Web
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Questions about Web Help Desk alternatives

What is the best alternative to Web Help Desk?

Desk365, number 1 in IT SLA management software with a score of 6.6 out of 10. The others here: KIX, FreeITSM, iTop and 16 more.

What is the best free alternative to Web Help Desk?

Desk365 is the best-ranked alternative with a free plan. 7 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.