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Giva ITSM
What Giva ITSM is
Giva ITSM is paid IT service-management software available on Android, iOS, and the web. Its service-level agreement tools cover both listed SLA scopes and include multi-level SLAs, business-hour calendars, SLA reporting, and automated escalations. API access is available for connecting the service with other systems. The Professional plan costs $76 a month when billed annually and requires at least five licenses. It allows up to 10 agents, 1,500 end users or customers, three service desks, and three email inboxes. Enterprise costs $98 a month when billed annually and also requires five licenses. Enterprise removes the agent ceiling and provides unlimited end users or customers, service desks, and email inboxes. There is no free plan, but a 30-day trial is offered. Giva was founded in 1999 and is headquartered in Sunnyvale, California.
Who it suits
Giva ITSM suits organizations needing SLA management, escalation automation, reporting, and API connectivity across web and mobile devices. Professional fits capped teams, while Enterprise is designed for organizations needing unlimited listed service resources.
What it does well
- Available on Android, iOS, and web
- Multi-level SLA and business-hour support
- Automated escalations and SLA reporting
- API access
- Enterprise offers unlimited listed resources
What to know first
- No free plan
- 30-day trial only
- Five-license minimum on both plans
- Professional limits agents, users, desks, and inboxes
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Professional | USD, billed annually; minimum of 5 licenses required · Up to 10 agents · Up to 1,500 end users or customers · 3 service desks · 3 email inboxes | $76 a month |
| Enterprise | USD, billed annually; minimum of 5 licenses required · No maximum number of agents · Unlimited end users or customers · Unlimited service desks · Unlimited email inboxes | $98 a month |
As givainc.com lists them, read 24 Sept 2026. The maker's own page has the final word.
Verdict
Giva ITSM provides structured SLA controls and API access across major platforms. Plan selection centers on Professional’s explicit caps versus Enterprise’s unlimited counts, with annual billing and a five-license minimum for both.
Facts from Giva ITSM's own pages
- Founded
- 1999 · givainc.com, 4 Oct 2026
- Headquarters
- Sunnyvale, California · givainc.com, 4 Oct 2026
Where Giva ITSM stands on Freedom251
- IT SLA Management Software#40 of 50