Best Public Sector CRM Software in 2026
Updated
In short: Casework is ranked #1 of 27 as of 4 October 2026, ahead of GovXRM and Ready311. The lowest first paid tier on this page is eCasework at £8.33/mo.
Public sector CRM software supports work involving constituents, cases, and stakeholder relationships. Compare constituent records and case management with outreach channels and stakeholder tracking to understand the functions represented here. Audit trails and deployment options are additional comparison points, as are free plans and the starting paid price. The ranked best-of list opens with Casework, ASAI Engage for Government, and GovXRM; Ready311 and ServiceNow Public Sector Digital Services are also among the entries. Consider which of these capabilities matter for the public-facing and internal work your organization needs to support.
27 public sector CRM software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
1 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | CaseworkWeb · API | Two bars | — | 1 of 6 | £19/mo | 6.4 | |
| 2 | GovXRMWeb · API | One bar | — | — | 1 of 6 | $50,000/mo | 5.5 |
| 3 | Ready311Web · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 4 | OpenGov Accounts PayableWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 5 | ServiceNow Public Sector Digital ServicesWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.4 |
| 6 | SeeClickFix 311 CRMWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.3 |
| 7 | ASAI Engage for GovernmentWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 8 | efficy Public Sector CRMWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | €69/mo | 5.2 |
| 9 | Forms & Workflow (OpenForms)Web | One bar | — | — | 1 of 6 | — | 5.2 |
| 10 | IEG4 Customer Relationship ManagementWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 11 | Nagrik Political SuiteWeb · Android · iPhone · Self-hosted | Two bars | — | — | 3 of 6 | ₹10,000/mo | 5.2 |
| 12 | Open PointWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 13 | OpenGov Constituent Relationship ManagementWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 14 | Revere CRMWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 15 | eCaseworkWeb · Android · iPhone | Two bars | — | — | 3 of 6 | £8.33/mo | 5.1 |
| 16 | gov360No platforms listed | No signal | — | — | 0 of 6 | — | 5.1 |
| 17 | GovFlowWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 18 | Pega Government PlatformNo platforms listed | No signal | — | — | 0 of 6 | — | 5.1 |
| 19 | SalesboomWeb · Android · iPhone | Two bars | — | — | 3 of 6 | $16.67/mo | 5.1 |
| 20 | Agentforce Public Sector (formerly Public Sector Solutions)Web | One bar | — | — | 1 of 6 | $275/mo | 5.0 |
| 21 | CaseMateWeb | One bar | — | — | 1 of 6 | £11.25/mo | 5.0 |
| 22 | Caseworker.govWeb | One bar | — | — | 1 of 6 | £15/mo | 5.0 |
| 23 | CivicTrackWeb | One bar | — | — | 1 of 6 | $39/mo | 5.0 |
| 24 | ContactWise CRM Constituent EditionWindows · Linux · iPhone | Two bars | — | — | 3 of 6 | — | 5.0 |
| 25 | Salesforce Public Sector SolutionsWeb | One bar | — | — | 1 of 6 | $275/mo | 4.9 |
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which public sector CRM software is ranked first on Freedom251?
Casework is ranked #1 of 27 with a score of 6.4. GovXRM is second and Ready311 third.
How many of these have a free plan?
1 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, eCasework has the lowest first paid tier we found: £8.33/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation. Paid placements never change a rank.