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Best Public Sector CRM Software in 2026

Public sector CRM software is used to organize constituent relationships, service interactions and related casework. Compared on constituent records, case management, audit trails and stakeholder tracking, the entries can be assessed against the information and processes your organization needs to manage. Outreach channels and deployment options add operational considerations; free plan availability and paid-from terms provide cost context. Casework, GovXRM and OpenGov Accounts Payable are among the names listed, along with Ready311 and ServiceNow Public Sector Digital Services. Compare the published capabilities with your requirements for handling records, coordinating work and maintaining oversight, then consider which deployment and pricing terms fit your context.

  1. 1

    ASAI Engage for Government

    Free plan APIWeb

    ASAI Engage combines constituent records, grant workflows, interaction tracking, and impact reporting for government teams.

    7.4 Free plan · paid from $49/mo · 30-day trial Visit site
  2. 2

    Casework

    Free plan APIWeb

    Casework combines councillor case tracking with resident-facing progress updates and reporting.

    7.3 Free plan · paid from £19/user/mo Visit site
  3. 3

    eCasework

    Free trial AndroidAPIiPhone+1

    eCasework combines case records, contacts, email, and follow-up tools in a cloud service accessible from mobile devices and computers.

    6.4 From £100/yr · 30-day trial Visit site
  4. 4

    Nagrik Political Suite

    Free trial AndroidiPhoneSelf-hosted+1

    Choose Nagrik Political Suite if a political office needs constituency records, case management, surveys and communications in one platform.

    6.2 14-day trial Visit site
  5. 5

    CaseMate

    Free trial Web

    CaseMate brings case management, campaigning, communications, and website tools together for councillor work. Compare each plan's user, mailbox, and storage limits with your needs before choosing.

    6.1 From £15/user/mo · 14-day trial Visit site
  6. 6

    ContactWise CRM Constituent Edition

    Free trial APIiPhoneLinux+2

    State legislatures and state or local government organizations that need constituent tracking and outreach tools should consider this edition.

    6.1 Pricing on request Visit site
  7. 7

    Parthenon

    Free trial AndroidiPhoneMac+2

    Parthenon combines constituent management with communications tools across Reach and Nexus.

    6.1 From $19/mo · 14-day trial Visit site
  8. 8

    Salesboom

    by Salesboom
    Free trial AndroidAPIiPhone+2

    Salesboom combines pipeline, email, marketing automation, and AI features with a mobile app. Compare its storage and user limits against the plan that fits your team.

    5.9 From $249/yr · 30-day trial Visit site
  9. 9

    efficy Public Sector CRM

    Paid AndroidAPIiPhone+2

    Choose efficy Public Sector CRM if your administration needs multichannel request tracking, shared citizen records and deadline management.

    5.8 Visit site
  10. 10

    Caseworker.gov

    Paid Web

    Caseworker.gov combines multichannel intake, case tracking, correspondence tools, and reporting in a cloud web interface. Its listed plan is priced per user on a 12-month agreement, with VAT excluded.

    5.5 From £15/user/mo (annual) Visit site
  11. 11

    CivicTrack

    Paid Web

    CivicTrack combines constituent case management, outreach, and municipal service-request handling in one web platform.

    5.5 From $39/user/mo Visit site
  12. 12

    Pega Government Platform

    Paid AndroidiPhoneLinux+4

    Pega Government Platform offers reusable government-focused building blocks for agencies modernizing processes and applications.

    5.5 Pricing on request Visit site
  13. 13

    Ready311

    Paid AndroidAPIiPhone+1

    Ready311 brings request intake, resident outreach, GIS, and reporting into one platform for local governments.

    5.5 Pricing on request Visit site
  14. 14

    GovXRM

    Paid APIWeb

    GovXRM combines constituent profiles, cases, service portals and automation for government deployments.

    5.4 Pricing on request Visit site
  15. 15

    GovFlow

    Paid APISelf-hostedWeb

    GovFlow combines local-government case management with Open311 interoperability and configurable workflows.

    5.3 Open source Visit site
  16. 16

    Open Point

    Paid APIWeb

    Open Point brings engagement activities and stakeholder records together, with AI-assisted feedback analysis and configurable workflows.

    5.3 Pricing on request Visit site
  17. 17

    SeeClickFix 311 CRM

    Paid AndroidAPIiPhone+2

    Municipal teams should consider SeeClickFix 311 CRM when they need to collect resident requests across channels and coordinate responses in a shared workflow.

    5.3 Pricing on request Visit site
  18. 18

    gov360

    Paid Web

    gov360 combines financial management with constituent, case, loan, procurement, and contract capabilities for public sector organizations.

    5.1 Pricing on request Visit site
  19. 19

    Agentforce Public Sector (formerly Public Sector Solutions)

    Paid Web

    Agentforce Public Sector brings public-sector case, constituent, outreach, and audit functions into a cloud service.

    5.0 From $275/user/mo (annual) · 30-day trial Visit site
  20. 20

    PublicInput

    Paid Web

    PublicInput combines community engagement channels with tools for planning and documenting public meetings.

    5.0 Pricing on request Visit site
  21. 21

    IEG4 Customer Relationship Management

    Paid Web

    Council contact centres should consider IEG4 CRM for citizen interaction tracking, case assignment, and multichannel communication.

    4.9 Pricing on request Visit site
  22. 22

    Revere CRM

    Paid Web

    Revere brings constituent inbox management, casework and outreach together for government offices. Prospective customers need to contact Civic for pricing information.

    4.7 Pricing on request Visit site
  23. 23

    Granicus govService

    Paid Web
    4.3 Pricing on request Visit site
  24. 24

    OpenGov Constituent Relationship Management

    Paid Web

    Choose OpenGov Constituent Relationship Management if your team needs constituent records, case management, email and SMS outreach, and audit trails in one cloud-based web application.

    4.2 Pricing on request Visit site
  25. 25

    ServiceNow Public Sector Digital Services

    Paid AndroidiPhoneWeb
    4.2 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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