No. 17 of 27 ·Public Sector CRM Software

GovFlow

Web · Self-hosted · API

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Freedom report

No signalScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedThinly documented

GovFlow is ranked #17 of 27 in public sector CRM software on Freedom251. It runs on API, Self-hosted, Web.

Compared on public sector CRM software

Case management: Yes
Outreach channels: multichannel
Deployment options: on_premises

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The record

Product: GovFlow is an open source request management system for local governments, covering 311 requests, help desk requests, and public questions and answers.
Request channels: The features page says constituents can submit requests by email, web, SMS, social media, and chatbots, and receive responses through the same channels.
Workflow customization: GovFlow lets teams customize request handling flows to fit their requirements.
Analytics: Its dashboard provides case volume and location based service breakdown insights.
Open 311: GovFlow supports the Open311 GeoReport v2 specification for integration with existing 311 systems and interoperability with external apps.
License and extensibility: The maker describes GovFlow as MIT licensed and says its API server can be extended with plugins and custom frontends and dashboards can be built using UI components and design patterns.
Who it serves: The maker describes GovFlow as designed for local governments, including city CIOs and CDOs, and for GovTech developers and service providers.
Current request intake: The repository says the API currently supports new requests through API calls and inbound email, while SMS and chatbot intake are planned expansion areas.
Messaging integrations: The repository says transactional email uses SendGrid and SMS uses Twilio, with provider accounts and credentials required.
File storage: Service request files are stored through an S3 compatible object storage backend, with time limited signed upload and download URLs.
Deployment requirements: The setup instructions require a database and S3 compatible object storage, and describe running GovFlow's default server locally.
UI availability: The repository says the API server is open source but some UI components had not yet been open sourced.
Support and community: The maker directs users to GitHub issues for fixes and enhancements and discussions for new functionality.
Development status: The repository describes the project as being developed by a small team within Zencity and prioritizing features based on early adopter use cases.

Where it ranks on Freedom251

Best Public Sector CRM Software in 2026#17 of 27

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Sources

govflow.org· checked 4 Oct 2026
govflow.org/features/· checked 4 Oct 2026
github.com/govflow/govflow· checked 4 Oct 2026