Side by side
CivicTrack vs GovFlow
Both stand on public sector crm software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid Web
CivicTrack combines constituent case management, outreach, and municipal service-request handling in one web platform. Its plans start at $39 per user/month, and the listed Essential plan begins with three seats.
Visit CivicTrack Paid APISelf-hostedWeb
GovFlow combines local-government case management with Open311 interoperability and configurable workflows. Its current API intake is limited to API calls and inbound email, and deployment requires database and object-storage infrastructure.
Visit GovFlowThe facts
| CivicTrack | GovFlow | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | Web | API, Self-hosted, Web |
| Lowest paid plan | Essential: $39 per user a month | Not published |
| Plans published | 3 | None |
| Maker | Not published | Not published |
| Website | civictrack.com | govflow.org |
| On public sector crm software | #11 of 26 | #15 of 26 |
CivicTrack: what it does well
- Centralizes requests, histories, updates, and follow-up.
- Supports 311 resident service requests.
- Offers cloud and on-premise deployment.
- Plans include training, onboarding, and support.
What to know first
- No free plan is listed.
- Essential starts with three seats.
- Essential supports up to 10,000 records.
GovFlow: what it does well
- Supports the Open311 GeoReport v2 specification.
- Customizable request handling flows.
- Dashboard breaks down cases by volume and location.
- MIT-licensed API server supports plugins.
- Free and available for self-hosting.
What to know first
- SMS and chatbot intake are planned, not current.
- Setup requires a database and S3-compatible storage.
- Some UI components are not yet open sourced.
- SendGrid and Twilio accounts and credentials are required for messaging.
Alternatives to CivicTrack Alternatives to GovFlow The whole list