No. 4 of 27 ·Public Sector CRM Software

Ready311

Web · Android · iPhone · API

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Freedom report

Two barsScore 5.5

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Ready311 is ranked #4 of 27 in public sector CRM software on Freedom251. It runs on Android, API, iOS, Web.

Ready311 plans and pricing

All plans

Custom Plan Not published Annual contracts, billed up front and aligned with your fiscal year Unlimited staff accounts · Mobile apps (iOS & Android) · API access & integrations · Dedicated account manager · Data migration assistance ready311.com · 1 Oct 2026

Compared on public sector CRM software

Case management: Yes
Constituent records: Yes
Outreach channels: multichannel
Audit trails: Yes

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The record

Product: Ready311 is a 311 CRM for local governments, combining resident intake, mass notifications, GIS, and reporting.
Request intake: Requests can enter through web, mobile, phone, email, SMS, and walk-ins, then receive assignment rules, status updates, and SLA timers.
Notifications: Mass notifications support SMS, email, mobile push, and voice broadcasts targeted by boundary, sub-jurisdiction, or subscription topic.
GIS: The platform is built on PostGIS and provides request maps, heat maps, boundary editing, public map portals, and custom layers.
Analytics: Ready311 provides dashboards, weekly performance digests, public statistics pages, and PDF or CSV exports.
Mobile apps: Resident iOS and Android apps support photo and GPS reporting, while a staff field app supports assignments, status updates, and closures.
Integrations: Ready311 offers Open311 endpoints, a v2 JSON API, Stripe-powered payments, outbound submissions to upstream Open311 endpoints, and token-based authentication with per-key scopes.
Security controls: Staff two-factor authentication is available through Google Authenticator, email PIN, or SMS PIN, with role-based menu permissions and an audit log on every status change.
Uptime: The company says it runs a 99.5% uptime SLA.
Scale: Ready311 says it scales from a single department pilot to county-wide deployments routing tens of thousands of requests per month.
Support: Every jurisdiction receives a named account contact plus email and phone support Monday through Friday from 8:00 AM to 5:00 PM EST.
Implementation: Small jurisdictions are usually live in 2–4 weeks, while multi-department rollouts with integrations and data migration typically take 6–12 weeks.
Privacy and encryption: The privacy policy says personal information is kept behind secured networks with limited access and sensitive information is encrypted using SSL.
Security limitation: The privacy policy says the company does not use vulnerability scanning or scanning to PCI standards.

Where it ranks on Freedom251

Best Public Sector CRM Software in 2026#4 of 27

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Sources

ready311.com· checked 1 Oct 2026
ready311.com/features· checked 1 Oct 2026
ready311.com/about· checked 1 Oct 2026
ready311.com/pricing· checked 1 Oct 2026
ready311.com/privacy· checked 1 Oct 2026