No. 2 of 27 ·Public Sector CRM Software

GovXRM

Name: GovXRM
Price: 600000 USD

Web · API · paid plans from $50,000/mo

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Freedom report

One barScore 5.5

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

GovXRM is ranked #2 of 27 in public sector CRM software on Freedom251. It runs on API, Web. Paid plans start at $50,000/mo.

GovXRM plans and pricing

All plans

Insight $600,000/yr annual subscription license 1 unit per install or deployment govxrm.com · 30 Sept 2026

Case Pro $600,000/yr annual subscription license 1 unit per install or deployment govxrm.com · 30 Sept 2026

Connect $600,000/yr annual subscription license 1 unit per install or deployment govxrm.com · 30 Sept 2026

Automate $600,000/yr annual subscription license 1 unit per install or deployment govxrm.com · 30 Sept 2026

Profile $600,000/yr annual subscription license 1 unit per install or deployment govxrm.com · 30 Sept 2026

GovXRM Portal $840,000/yr annual subscription license 1 unit per install or deployment govxrm.com · 30 Sept 2026

Compared on public sector CRM software

Case management: Yes
Constituent records: Yes
Stakeholder tracking: Yes
Outreach channels: multichannel
Deployment options: cloud
Audit trails: Yes

Best GovXRM alternatives

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The record

Purpose: GovXRM is a constituent relationship platform for government that unifies resident relationships, cases, and services.
Core modules: The platform has six capabilities: XRM Profile, XRM Case, XRM Portal, XRM Insight, XRM Connect, and XRM Automate.
Unified profiles: XRM Profile provides a unified record for residents, businesses, and properties with cross-department linkage, identity verification, and deduplication.
Resident portal: XRM Portal is a branded, mobile-first self-service portal with support for the top 30 US languages, WCAG 2.1 AA accessibility, status tracking, e-signatures, and online payments.
Integrations: XRM Connect provides REST API access, legacy adapters for Accela and Tyler Munis, Esri ArcGIS integration, finance synchronization, and state data exchange connectors.
Automation: XRM Automate provides rules-based routing, SLA triggers, resident notifications, form pre-population, and license or permit renewal reminders.
Security hosting: GovXRM is built on Microsoft Azure Government with US-only government data centers and FedRAMP High-aligned controls.
Compliance alignment: The site says the platform is designed to meet IRS, CJIS, HIPAA, ITAR, Section 508, WCAG 2.1 AA, and CPRA requirements.
Identity and audit: Microsoft Entra ID single sign-on and a tamper-proof audit trail are included platform capabilities.
Deployment: GovXRM says most agencies can go live within 90 days, with a typical implementation timeline of 60–90 days.
Target customers: The platform is designed for federal, state, county, city, township, tribal, and special-district governments.
Support response: The procurement team says requested documentation is sent to a work email within one business day.
Payment fee limit: Third-party payment processing, merchant acquiring, interchange, card-network, banking, chargeback, dispute, refund, payout, and processor fees are separate from GovXRM Payments licensing.
Price from: $50,000/mo

Where it ranks on Freedom251

Best Public Sector CRM Software in 2026#2 of 27

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Sources

govxrm.com· checked 30 Sept 2026
govxrm.com/features· checked 30 Sept 2026
govxrm.com/pricing· checked 30 Sept 2026
govxrm.com/pricing/slg· checked 30 Sept 2026