No. 6 of 27 ·Public Sector CRM Software

gov360

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Freedom report

One barScore 5.3

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

gov360 is ranked #6 of 27 in public sector CRM software on Freedom251. It runs on Web.

Compared on public sector CRM software

Case management: Yes
Constituent records: Yes
Stakeholder tracking: Yes
Deployment options: cloud

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The record

Purpose: gov360 is a finance, accounting, services and operations solution built for the public sector on Microsoft Dynamics 365 cloud.
Core capabilities: The solution suite includes finance and supply chain, constituent inquiries, ESG and sustainability, loan management, case management and vendor contract management.
Financial management: Its financial features include a unified view for managing budgets, expenditures and forecasts.
Procurement: The product supports sourcing, contract and supplier performance management, and inventory and asset tracking.
Public requests: It offers centralized constituent inquiry management, automated routing and alerts, and reporting on trends and response times.
Loan management: Loan management covers the lifecycle from application to repayment, with automated workflows and real-time reporting.
Constituent relationships: The product can unify constituent data across departments into profiles and track engagement insights, interactions and outcomes.
Contracts: Vendor contract features include oversight of agreements, timelines and obligations, risk and compliance checks, and lifecycle management through renewal.
Platform and integrations: HSO describes gov360 as extending the Microsoft cloud platform with pre-built industry solutions, AI-infused apps, data and analytics, and modern workplace tools.
Modularity: The product page says organizations can deploy modules as needed and describes flexible integration options.
Intended users: HSO describes gov360 as made for government and public sector organizations.
Demo and purchase details: HSO invites prospective customers to schedule a demo and provides a contact form; the page does not state a price.

Where it ranks on Freedom251

Best Public Sector CRM Software in 2026#6 of 27

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Sources

hso.com/ip-offering/gov360/· checked 4 Oct 2026