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Agentforce Public Sector (formerly Public Sector Solutions)
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What Agentforce Public Sector (formerly Public Sector Solutions) is
Agentforce Public Sector, formerly Public Sector Solutions, is Salesforce’s web-based software for public-sector service delivery and operations. It includes case management, constituent records, stakeholder tracking, multichannel outreach, and audit trails. The service is cloud deployed and priced from $275/user/mo when billed annually, with a 30-day trial and no free plan. Listed plans require an annual contract. The $275 Public Sector Foundation - Advanced Enterprise Edition includes configurable government apps, digital service delivery tools, and low-code/no-code automation and AI. Field Service Enterprise is listed at $350 per month with field operations and asset management. Unlimited editions cost $500 or $600 per month and list 200 custom objects; the $600 edition also lists 120 MB of data storage. Public Sector Service - Agentforce 1 Edition costs $700 per month and includes Unlimited Edition capabilities and Flex credits, Data Cloud connections to Salesforce and external data, and commercial infrastructure. Salesforce is headquartered in San Francisco, California.
Who it suits
It suits public-sector organizations handling constituent services, cases, stakeholders, outreach, and audit requirements. Teams needing cloud delivery and configurable government applications may consider its listed editions.
What it does well
- Includes case management
- Tracks constituent records and stakeholders
- Supports multichannel outreach
- Provides audit trails
- Offers configurable government applications
What to know first
- Starts at $275/user/mo billed annually
- Plans require an annual contract
- No free plan
- Web and cloud deployment only
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Public Sector Foundation - Advanced Enterprise Edition | Billed annually; requires an annual contract · Out-of-the-box configurable apps · Digital service delivery tools · Low-code/no-code automation and AI | $275 a month |
| Public Sector Foundation - Advanced - Field Service Enterpri | Billed annually; requires an annual contract · Out-of-the-box configurable government apps · Digital service delivery tools · Field operations and asset management | $350 a month |
| Public Sector Foundation - Advanced Unlimited Edition | Billed annually; requires an annual contract · 200 custom objects | $500 a month |
| Public Sector Foundation - Advanced - Field Service Unlimite | Billed annually; requires an annual contract · 200 custom objects · 120 MB data storage | $600 a month |
| Public Sector Service - Agentforce 1 Edition | Billed annually; requires an annual contract · Includes Unlimited Edition capabilities and Flex credits · Connect Salesforce and external data with Data Cloud · Runs on commercial infrastructure | $700 a month |
As salesforce.com lists them, read 23 Sept 2026. The maker's own page has the final word.
Verdict
Agentforce Public Sector brings public-sector case, constituent, outreach, and audit functions into a cloud service. Its many annual-contract editions cover different field, object, storage, and data-connection needs, but there is no free plan.
Facts from Agentforce Public Sector (formerly Public Sector Solutions)'s own pages
- Headquarters
- San Francisco, California, United States · salesforce.com, 4 Oct 2026
Where Agentforce Public Sector (formerly Public Sector Solutions) stands on Freedom251
- Public Sector CRM Software#19 of 26