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Open Point
What Open Point is
Open Point is a web platform for community engagement and stakeholder relationship management. Its two products can be used separately or together. Community engagement options include surveys, interactive maps, quick polls, Q&A, budget allocation, idea boards, discussions, and forums. AI-assisted analysis can identify sentiment, themes, and patterns in feedback and other engagement data. For stakeholder work, the platform offers profiles, search, email and SMS communications, task management, reports, importing, audit history, and an Outlook add-in. Organizations can configure custom data fields, workflows, and branding. Listed integrations include Outlook, Mailchimp, Campaign Monitor, ArcGIS, and Mapbox; API integration options are also available. Open Point describes its intended users as government, utilities, transportation, energy, and infrastructure organizations. It is available in the United States, Canada, the United Kingdom, Australia, and New Zealand. Pricing is on request. The company says it is ISO 27001 certified, completed a SOC 2 audit with no noted exceptions, and handles data residency according to customer requirements. Support requests can be submitted 24/7, though service is during local business hours unless agreed otherwise; only designated Site Admins can use support channels.
Who it suits
Open Point suits organizations in government, utilities, transportation, energy, and infrastructure that need community engagement and stakeholder management. Its tools also fit teams that need to run public feedback activities and manage constituent records and outreach in one configurable platform.
What it does well
- Two products can be used independently or together.
- Engagement includes surveys, maps, polls, forums, and Q&A.
- AI analysis identifies feedback sentiment, themes, and patterns.
- Custom fields, workflows, and branding are configurable.
- Email and SMS outreach with stakeholder tracking and audit history.
What to know first
- Pricing is available on request.
- Support service runs during local business hours unless agreed otherwise.
- Only designated Site Admins can access support channels.
- Available in five listed countries.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Customized quote | modular tools · requirements reviewed by solutions team | On request |
As openpoint.com lists them, read 21 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Open Point website.
- Request pricing for a configuration tailored to project requirements.
- Choose community engagement, stakeholder relationship management, or both.
- Configure data fields, workflows, and branding for the organization.
- Connect listed integrations or use the available API integration options.
Verdict
Open Point brings engagement activities and stakeholder records together, with AI-assisted feedback analysis and configurable workflows. Organizations should check its on-request pricing, regional availability, and Site Admin support eligibility before choosing it.
Questions
How is Open Point priced?
Pricing is on request. Its listed plan is a customized quote, with modular tools and plans tailored to project requirements.
What products does Open Point offer?
It offers community engagement and stakeholder relationship management. They can be used independently or together.
Which platforms and deployment options are listed?
Open Point is a web platform with cloud deployment.
Which integrations does Open Point list?
The company lists Outlook, Mailchimp, Campaign Monitor, ArcGIS, and Mapbox, and says API integration options are available.
Where is Open Point available?
The company says it is currently available in the United States, Canada, the United Kingdom, Australia, and New Zealand.
Who can use Open Point support?
Only designated Site Admins are eligible to use the support channels. The helpdesk accepts requests 24/7, while requests are serviced during local business hours unless otherwise agreed.
Facts from Open Point's own pages
- Accessibility
- A March 2026 VPAT report evaluates Social Point against WCAG 2.0, 2.1, and 2.2 Levels A and AA, with Level AAA excluded. · openpoint.com, 21 Oct 2026
- AI analysis
- AI-assisted analysis processes open-text responses, consultation submissions, correspondence, meeting notes, and transcripts. · openpoint.com, 21 Oct 2026
- API authentication
- API requests require a valid Consultation Manager user and use tenant-specific OAuth2 credentials and scopes. · help.consultationmanager.com, 21 Oct 2026
- Audit history
- Audit history records changes to important stakeholder and project data. · openpoint.com, 21 Oct 2026
- Availability
- Open Point says it is currently available in the United States, Canada, the United Kingdom, Australia, and New Zealand. · openpoint.com, 8 Oct 2026
- Availability target
- The company targets 99.9% monthly uptime, excluding scheduled maintenance. · openpoint.com, 21 Oct 2026
- Communications
- The communications tool sends email and SMS and links those interactions to projects and stakeholder records. · openpoint.com, 21 Oct 2026
- Community engagement tools
- Community features include forms, social maps, quick polls, Q&A, virtual budgeting, idea boards, story collection, conversations, and forums. · openpoint.com, 21 Oct 2026
- Company founding
- LinkedIn lists Open Point as founded in 2005, while the company’s historical timeline says MySite was founded in 2003. · au.linkedin.com, 21 Oct 2026
- Company size and location
- LinkedIn describes Open Point as a privately held software-development company with 51–200 employees headquartered in Newstead, Queensland, Australia. · au.linkedin.com, 21 Oct 2026
- Cross-project analysis
- Users can compare themes, outcomes, and sentiment across projects, programs, regions, and time periods. · openpoint.com, 21 Oct 2026
- Custom data model
- The platform supports custom entities, fields, classifications, and data structures. · openpoint.com, 21 Oct 2026
- Customer footprint
- The company says more than 750 organizations use Open Point globally. · openpoint.com, 21 Oct 2026
- Customization
- The platform can be configured with custom data fields, workflows, and branding. · openpoint.com, 8 Oct 2026
- Dashboards
- Interactive dashboards provide filters and reporting views for exploring and sharing engagement data. · openpoint.com, 21 Oct 2026
- Data residency
- The company says customer data and backups are stored within the customer’s jurisdiction or the closest acceptable location, according to data residency requirements. · openpoint.com, 8 Oct 2026
- Documentation
- The help center includes getting-started, enterprise administration, communications, mobile, training, bulk tools, services, API, security, billing, release, and reporting sections. · help.consultationmanager.com, 21 Oct 2026
- Engagement tools
- Community engagement tools include surveys, interactive maps, quick polls, Q&A, budget allocation, idea boards, discussions, and forums. · openpoint.com, 8 Oct 2026
- Funding/ownership event
- The company timeline records an Advent Partners investment in MySite in 2024 to support global growth and platform expansion. · openpoint.com, 21 Oct 2026
- Hosting and residency
- Open Point uses Amazon Web Services and Microsoft Azure and says customer data and backups are stored in the customer’s jurisdiction or an acceptable nearby location. · openpoint.com, 21 Oct 2026
- Integrations
- The company lists Outlook, Mailchimp, Campaign Monitor, ArcGIS, and Mapbox integrations, and says API integration options are available. · openpoint.com, 8 Oct 2026
- Intended users
- The company describes the platform for organizations including governments, utilities, transportation, energy, and infrastructure teams. · openpoint.com, 8 Oct 2026
- Limit: pricing transparency
- An independent comparison says Open Point publishes no prices and requires a sales quote, adding time and friction to formal procurement. · jambo.cloud, 21 Oct 2026
- Limit: reporting configurability
- An independent comparison says the Consultation Manager component has less documented reporting configurability and lacks custom dashboard creation, configurable report templates, and AI sentiment tools. · jambo.cloud, 21 Oct 2026
Where Open Point stands on Freedom251
- Public Sector CRM Software#16 of 26