Side by side
Agentforce Public Sector (formerly Public Sector Solutions) vs GovFlow
Both stand on public sector crm software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Agentforce Public Sector brings public-sector case, constituent, outreach, and audit functions into a cloud service. Its many annual-contract editions cover different field, object, storage, and data-connection needs, but there is no free plan.
Visit Agentforce Public Sector (formerly Public Sector Solutions)GovFlow combines local-government case management with Open311 interoperability and configurable workflows. Its current API intake is limited to API calls and inbound email, and deployment requires database and object-storage infrastructure.
Visit GovFlowThe facts
| Agentforce Public Sector (formerly Public Sector Solutions) | GovFlow | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | Web | API, Self-hosted, Web |
| Lowest paid plan | Public Sector Foundation - Advanced Enterprise Edition: $275 a month | Not published |
| Plans published | 5 | None |
| Maker | Not published | Not published |
| Website | salesforce.com | govflow.org |
| On public sector crm software | #19 of 26 | #15 of 26 |
Agentforce Public Sector (formerly Public Sector Solutions): what it does well
- Includes case management
- Tracks constituent records and stakeholders
- Supports multichannel outreach
- Provides audit trails
- Offers configurable government applications
What to know first
- Starts at $275/user/mo billed annually
- Plans require an annual contract
- No free plan
- Web and cloud deployment only
GovFlow: what it does well
- Supports the Open311 GeoReport v2 specification.
- Customizable request handling flows.
- Dashboard breaks down cases by volume and location.
- MIT-licensed API server supports plugins.
- Free and available for self-hosting.
What to know first
- SMS and chatbot intake are planned, not current.
- Setup requires a database and S3-compatible storage.
- Some UI components are not yet open sourced.
- SendGrid and Twilio accounts and credentials are required for messaging.
Alternatives to Agentforce Public Sector (formerly Public Sector Solutions) Alternatives to GovFlow The whole list