Revere CRM is a web platform for government offices managing constituent communications, casework and operations. Its automated inbox tags and groups incoming messages by topic, helping staff sort inquiries. The platform generates legislative research and policy one-pagers for constituent responses, and its AskPaul chatbot answers questions using an office’s constituent history, correspondence and casework data. Staff can tag cases by agency, program and issue type, and view geographic patterns in requests. Revere supports targeted mass email communications to constituent segments and includes an AI tool that creates structured drafts from a slash command. Its contact database can include profile details such as political affiliation, phone number and address. Civic describes configurations for Capitol Hill, state, county and city offices, including local 311 intake and casework workflows. Google integrations support email and calendar tasks. Civic says constituent data is encrypted in transit and at rest and hosted on U.S.-based cloud infrastructure; it also describes SOC 2 Type II compliance, NIST 800-53 control alignment and annual penetration testing. Pricing is available by contacting Civic; public pages do not list prices or plan tiers.
Who it is for
Revere suits staff in Capitol Hill, state, county or city offices who handle constituent messages and casework. Its jurisdiction-specific workflows include 311 intake for local government.
What is good
- Inbox automatically tags and groups messages by topic.
- AskPaul answers from office constituent and casework data.
- Casework can be tagged by agency, program and issue.
- Supports targeted email outreach to constituent segments.
- Civic describes encryption and U.S.-based cloud hosting.
What to know first
- Public pages do not display prices or plan tiers.
- Available on the web platform.
Verdict
Revere brings constituent inbox management, casework and outreach together for government offices. Prospective customers need to contact Civic for pricing information.
Compared on public sector CRM software
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- Deployment options
- cloud
- Audit trails
- Yes
