Side by side
efficy Public Sector CRM vs Ready311
Both stand on public sector crm software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+2
Choose efficy Public Sector CRM if your administration needs multichannel request tracking, shared citizen records and deadline management. Look elsewhere if you need a free plan or if its per-user pricing and organization-specific package terms do not fit your requirements.
Visit efficy Public Sector CRM Paid AndroidAPIiPhone+1
Ready311 brings request intake, resident outreach, GIS, and reporting into one platform for local governments. Pricing requires an inquiry, and its stated security limitation is worth considering alongside the available access controls.
Visit Ready311The facts
| efficy Public Sector CRM | Ready311 | |
|---|---|---|
| Free plan | No | Not published |
| Open source | No | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | Android, API, iPhone, Web |
| Lowest paid plan | Customer Service: €69 per user a month | Free or on request |
| Plans published | 4 | 1 |
| Maker | Not published | Not published |
| Website | efficy.com | ready311.com |
| On public sector crm software | #9 of 26 | #13 of 26 |
efficy Public Sector CRM: what it does well
- Requests from five listed channels can be tracked and routed to departments.
- Shared records include interaction histories and configurable access rights.
- Similar requests can be handled through automation.
- The API supports custom integrations, including webhooks.
- Mobile access includes offline mode and real-time synchronization.
What to know first
- There is no free plan.
- Listed plans start at €69 a month per user.
- Public-sector pricing depends on organization size and specific needs.
Ready311: what it does well
- Accepts requests through web, mobile, phone, email, SMS, and walk-ins.
- Targeted mass notifications include SMS, email, push, and voice.
- Provides request maps, heat maps, and public map portals.
- Offers Open311 endpoints, a v2 JSON API, and Stripe payments.
- Staff two-factor authentication and status-change audit logs are available.
What to know first
- Pricing is available on request.
- Custom Plan contracts are annual and billed up front.
- The privacy policy says vulnerability and PCI-standard scanning are not used.
Alternatives to efficy Public Sector CRM Alternatives to Ready311 The whole list